Manager Sales

Pramod Chaudhary

Dubai, UAE

E-Mail: ****.****@*****.***

Mob: +971-*********

LinkedIn: https://www.linkedin.com/in/pramod-chaudhary-b34078a0/

CAREER OBJECTIVE

To seek a challenging position in a dynamic environment and desire to progress further in a growing oriented organization. My objective is to obtain a position in a cafe chain environment where my skills are valued and can benefit the organization and can apply my 15 Years of experience. Ideally, I wish to have a focus on Coffee core skills trainer\Barista Trainer \Beverage Development or Cafe manager for a growing organization.

SYNOPSIS

Over 13 years of Results-driven individual of successful experience as a Cafe manager in chain concepts. As an experienced and motivated in retail coffee shop (COSTA COFFEE, FRENCH BAKERY and CAFÉ NERO) professional with proven experience and a dynamic manager as well as strong leadership and interpersonal abilities. I am preparing to significantly contribute to French bakery presently. My background includes leading operations, teams, and sales strategies to drive business and customer service. From achieving top sales performances and implementing innovative merchandising efforts to leading staff development and establishing revenue-enhancing processes, I excel at propelling sales and revenue growth, managing teams, and achieving goals and objectives of work experience in coffee chain as an Outlet Manager and Barista Trainer, Beverage Development, Training and elevations report, Customer Focus, Sales Focus, Stock Replenishment, Consultation and Demonstrations, Selling Techniques, Technical Expertise, Report and P&L.

Thrive in both independent and collaborative and customer centric work environments.

Possess good communication, interpersonal, analytical, organizational skills, and presentations skills with an ability to utilize them in a productive manner

Keen learner, sincere and adaptable with ability to work under pressure

ORGANISATIONAL DETAILS

COMPANY NAME: Cafe Nero (Madarek LLC) Al Tayer Group, Dubai - UAE

Current Designation: - Outlet Manager

Duration – 18.02.2020– Till to Date

COMPANY NAME: French Bakery Coffee Shop LLC, Dubai - UAE

Current Designation: - Outlet Manager and Barista Trainer & Beverage Development

Duration – 05.12.2015– 05.12.19

Key Responsibilities:

Training and elevations:

Develops training programs for newly hired employee and barista. And Ensures that all staff attends Barista training

Has created and developed and implemented a barista training manual.

Determines training needs and requirements for an organization by visiting store and checking core standard of beverage and making elevations report.

Make staff evolutions report and organize training

Modifies or creates course materials and training manuals to meet specific training needs

Contributing my knowledge to create promotions drinks, seasonal and current trading drinks.

Service and Operations

Ensuring the highest standards of food and beverage service.

Keeping control of food and labor costs.

Ensuring that the store has 100% supply of items for the customer whilst delivering the budgeted margins/profit

Ensuring Health & Safety and also hygiene procedures & standards are maintained.

Having an in-depth knowledge of all menus and beverage.

Responsible for training & developing restaurant staff.

Dealing with and resolving customer complaints.

Maximizing all business opportunities to drive sales.

Making staff appraisal quarterly, half yearly or yearly or if necessaries PDP

Organizing the daily and weekly Rota’s for the Restaurant’s staff.

Ability to create a great atmosphere & be an inspirational host.

Assists in determining appropriate staffing levels

To ensure all staff are PIC and BFH certified and best practice in line with food safety hygiene

To ensure all chiller, fridge, oven, merry chef is calibrated or hot cold food meeting up to Dubai municipality standards.

Report and P&L

To analyses and act upon financial/performance data to ensure the store is run in the most efficient and profitable manner whilst delivering all other measures on Pulse.

To prepare for and input into regular business reviews with their Operations Manager

To ensure effective control of labor and that every team member is deployed in an appropriated Manner.

To ensure weekly and monthly report has reviews and discuss with team and appropriate action has taken

ORGANISATIONAL DETAILS

COMPANY NAME: COSTA COFFEE (Emirates Leisure Retail)

Designation: - Outlet Asst. Manager

Duration – 04.09.2007–04.06.2015

Key Responsibilities:

Customer Focus

Build and maintain customer relationships in order to build strong loyalty

Address customers' queries about quality of food and beverage, prices, availability and services

Communicate with customers to assess their needs, provide assistance in satisfying those needs and meeting or surpassing customers’ expectations

Suggest customers on food and new beverage ranges best suited to their needs

To deal with and resolve customer complaints in line with company policy/procedures

Sales Focus:

Generate sales, while achieving line and sales targets, by delivering the best coffee experience to every guest, all the time.

Push make up sales during events, promotions and launches

Sell-out target tracking at store level

Generate daily sales reports

Participate in achieving incentives

Post launch sales tracking at store level

Ensuring that the store has 100% supply of items for the customer whilst delivering the budgeted margins/profit

Ensure merchandising levels in the store are met as per the brand guidelines.

Stock Replenishment:

Ensure in store stock replenishment in the appropriate shelves/counters, at appropriate times

Report stock shortages using my inventory

Ensure stock receipt as per set procedures.

To take overall responsibility for managing the stock and ordering systems for food and consumables ensuring that the store has 100% supply of items for the customer whilst delivering the budgeted margins/profit

Maintains stock levels/availability by replenishing display/fridges within the company guidelines, rotating stock to ensure compliance with company health and safety rules

Consultation and Demonstrations:

Suggest customers on the most appropriate range of food and beverage.

Demonstrate and sell product knowledge by advising guest/answering queries & suggesting products to the guest as part of ordering process. Act on initiative to optimize sales to guest

Coach & support team throughout shifts to ensure the delivery of Costa brands standards.

Train and accredit all new team members to Barista level using the Barista Coffee Skills Workbook.

As supervisor on shift, I take responsibility for checking the quality of the espresso by accurately measuring and recording the grind and dose.

Selling Techniques:

Manages introductions and establishes an initial relationship based on a positive approach

Demonstrates knowledge of the merchandise and service range, the products/services information and the policies and procedures of the company/store

Applies basic sales approach and techniques with customers

Is able to redirect the difficult customers towards the proper person/division

Technical Expertise:

Possesses basic knowledge of organizational policies and procedures relating to the position and applies them consistently in work tasks

Strives to keep job knowledge up-to-date through Coffee Skills Workbook.

Demonstrates understanding and knowledge of the current Guidelines-Pre-Shift Briefings, Team Meetings and Espresso and ELR Magazine.

To ensure that all relevant COStA Check, standards, and health and safety checks are completed and that all necessary remedial action is taken or issues escalated as required

To ensure that all company policies and procedures are in place to maintain cash and stock security and that all necessary action is taken to ensure that all transactions involving stock and/or cash are done in a secure manner

Achievement:

Coach & support team throughout shifts to ensure the delivery of Costa brands standards.

Train and accredit all new team members to Barista level using the Barista Coffee Skills Workbook.

To ensure all accredited Baristas receive and wear single silver barista bean pin.

To ensure all Barista understand well about standard check list – COSTA MEANA CHECK

Participated in barista championship

Strives to keep job knowledge up-to-date through Coffee Skills Workbook.

To ensure that all relevant COStA Check, standards, and health and safety checks are completed and that all necessary remedial action is taken or issues escalated as required

ACADEMIC CREDENTIALS

Bachelor of Art (History Honors) 2009, William Carey University, Shillong, Meghalaya

High School Certificate of Senior Secondary Education 2000 CBSE Delhi India

High School Certificate of Secondary Education 1998 Patna India

ACCOLADES

Certificate of participant National Level Mixology Cocktails by 1883 Maison Routin in 2019

Basic Food Hygiene Certificate

Basic First Aid and Heart saver /CPR/AED CEDARS certificate

Basic Fire Fighting-Certificate

P I C {PERSON IN CHARGE} TSI Hazard Analysis and Critical Control Point) Certificate

Emirates Leisure Retail -Star of the month 2007

Emirates Leisure Retail -Extra mile award 2010

Emirates Lesuire Retail -Loyal service award 2013

EXTRACURRICULAR ACTIVITIES & OTHER SKILLS:

Marshal Art (Black Belt) from Wing Chu Ku Fu

Traveling, Cricket and Net Surfing of New Trend of Coffees Late’ Art

Microsoft Excel, Word, Power point

ERP, POS, Micros, My Inventory

Thank you for considering my application. I hope to bring my industry expertise and past experience to an organization, like yours, where I can contribute to growth and success. Please don’t hesitate to contact me at +971*********) if you need any additional information.

Pramod Chaudhary.

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