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Customer Care representative, branch Manager ( microfinance) A officer

Location:
Ibadan, Oyo, Nigeria
Salary:
90,000- 100,000
Posted:
October 17, 2020

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Resume:

OLAOSUN OLUWABUNMI DEBORAH

PERSONAL INFORMATION

GENDER: Female

DATE OF BIRTH: April 17, 1991

PLACE OF BIRTH: Oyo

STATE OF ORIGIN: Oyo State

NATIONALITY: Nigerian

MARITAL STATUS: Single

DISCIPLINE: B.A. (Ed) Social Studies

OBJECTIVE

Desire to work diligently, efficiently and conscientiously in an environment where my knowledge and acquired skills will bring development through the utilization of all available resources especially in any organization, without much supervision.

EDUCATIONAL INSTITUTIONS ATTENDED WITH DATES

Tertiary Institution: Ekiti State University, Ado-Ekiti, Ekiti State. 2009-2014

B.Ed. (Social Studies)

Secondary School: Aatan Baptist Comprehensive High. School, Koso, Oyo 2001- 2007

West African National Examination Council (WAEC)

National Examination Council (NECO) 2015

Primary Education: Peace Nursery and Primary School, Araromi Oyo. 1994-2001

Primary School Living Certificate

EMPLOYMENTS WITH DATES

MTN online Customer Care Representative ISONBPO process (inbound)

2nd floor, Kingsway building, Dugbe, Ibadan

Customer Care Representative. 2015 – May 2018

•Answered daily calls from customers in a high-volume call center regarding service problems, product order progress and other concerns.

Credit Assist Microfinance Bank (Sango, Ibadan)

Relationship Officer Business Banking Group. November 2018 – March 2019

• Marketing of the Bank’s Finance products to suit businesses

• Deposit sourcing, mobilization and growth

• Identification and service maintenance of the Businesses/retail markets

• Meticulously looking into the businesses of customers and giving advice that will take their businesses to

the next level

• Discovering peculiar needs of customers and advising the bank to design products to meet their needs.

Team Leader March - May 2019

Lead and assist the marketing team in selling products, plan, arrange, and coordinate marketing and advertising campaigns

Prepare and manage marketing and advertising budget, develop and implement marketing strategies in line with company's mission.

Branch Manager May 2019 till date

Prepares financial statements and analysis for branch

Manages and supervises department employees, responsible for day-to-day supervision and leadership

Maintains and oversees all banking procedures and processes

Overseeing approvals of loans, lines of credit, and other fiscal plans

CERTIFICATES WITH DATES

MTN How May I Help You (Customer Service Certification) 2015

National Youths Service Corps 2015

SKILLS

-Software: Proficiency in the use of Microsoft office Suite and accompanying tools. Proficiency in the use of Corel Draw graphic design tool.

-Management and Administration

-Teaching, tutoring and presentations

-Customer Care Representative Skills

-Strong listening and communication skill

PERSONAL PROFILE

a.Creative, target driven and solutions oriented.

b.Good interpersonal skills and ability to work effectively with teams

c.Integrity and tact

d.Tenacity and resilience

e.Good oral and communication skill.

INTEREST AND HOBBIES

•Public Speaking and Debates.

•Sporting activities which include Football, Basketball and Volleyball.

•Singing, Reading, Footballing, Travelling

REFEREES

Dr. Kehinde Thomas Ph.d

Lecturer I

Agricultural Extension and Rural Development

University of Ibadan, Ibadan

081********

Pastor Ige Iwaloye

Redeemed Christian Church of God

Kings delight Parish, Onile Aro,

Ibadan.

080********, 080********

Gmail; adg1oa@r.postjobfree.com

No 21, Akodu Junction, Ariyibi, Apete, Ibadan

Contact: 081********, 090********



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