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Service Representative Customer

Location:
Johannesburg, Gauteng, South Africa
Posted:
October 17, 2020

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Resume:

Curriculum Vitae

Estelle Holland

Physical Address 12 Silver street

Eldorado Park

Gauteng 1813

Email address adg1no@r.postjobfree.com

Contact number 071*******

Identity number 880**********

Gender Female

Race Coloured

Dependants 1

PROFESSIONAL EXPERIENCE

1. Administrative Call Centre Clerk – Company: Financial service Board

Duties:

Provide first line of support, for general and technical queries

Client training

Query escalation using proper channels

Proactive client calling which could relate to surveys, courtesy calls, special projects and client call backs

Proper logging of every client interaction using provided operating system and according to standard operating procedures

Ensure all support service levels are met

Duration: December 2016 till January 2017

2.Filing Clerk Company: Tecsa Reco

Duties:

Faxing and photocopying Technical queries, data related

Log all data on Database

Pick & packaging of Company stock

Duration: December 2014 till June 2015

3.Customer Service Agent – Company: Cell C

Duties:

Assisting Existing and Non-Cell C Account holders

Technical queries, data related

Assisting Branches with statements and Billing reports

Cellular activations. And Contracts

Airtime activations

Duration: March 2013 till September 2014

4.Capturer Company: (Quest) FNB Selby

Duties:

Data Capturer

Capturing all deposit slips information on system

Scanning deposit slips on system.

Sorting and filing of documents and deposit slips

Duration: April 2010 till January 2011

5.Customer service representative.

Company: I Choices SA.

Duties: Capturing applicants details and help

Students apply for space to

study through the DHET

(Department of Higher Education and

Training).

Duration. Dec2018-Feb 2019.

Educational History

Secondary School

Silver Oaks Secondary School

Matric : 2007

Subjects:

Afrikaans English Biology

Geography Industrial Orientation

Tertiary Education

Institution Cornerstone

Certificate Call Centre

Year Completed 2009

Computer Literacy

Microsoft Office 2010

Word

Excel

PowerPoint

Outlook

References

1.Financial Service board

Contact Hr: 080*-**-**-**

2.Tecsa Reco

Contact: Yolande Van Louw 011-***-****

3.Cell C

Contact Hr: 084*******

4.Quest HR

Contact Hr 011***-****

5.IChoices:

HR contact:. 011***-****



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