Curriculum Vitae
Estelle Holland
Physical Address 12 Silver street
Eldorado Park
Gauteng 1813
Email address adg1no@r.postjobfree.com
Contact number 071*******
Identity number 880**********
Gender Female
Race Coloured
Dependants 1
PROFESSIONAL EXPERIENCE
1. Administrative Call Centre Clerk – Company: Financial service Board
Duties:
Provide first line of support, for general and technical queries
Client training
Query escalation using proper channels
Proactive client calling which could relate to surveys, courtesy calls, special projects and client call backs
Proper logging of every client interaction using provided operating system and according to standard operating procedures
Ensure all support service levels are met
Duration: December 2016 till January 2017
2.Filing Clerk Company: Tecsa Reco
Duties:
Faxing and photocopying Technical queries, data related
Log all data on Database
Pick & packaging of Company stock
Duration: December 2014 till June 2015
3.Customer Service Agent – Company: Cell C
Duties:
Assisting Existing and Non-Cell C Account holders
Technical queries, data related
Assisting Branches with statements and Billing reports
Cellular activations. And Contracts
Airtime activations
Duration: March 2013 till September 2014
4.Capturer Company: (Quest) FNB Selby
Duties:
Data Capturer
Capturing all deposit slips information on system
Scanning deposit slips on system.
Sorting and filing of documents and deposit slips
Duration: April 2010 till January 2011
5.Customer service representative.
Company: I Choices SA.
Duties: Capturing applicants details and help
Students apply for space to
study through the DHET
(Department of Higher Education and
Training).
Duration. Dec2018-Feb 2019.
Educational History
Secondary School
Silver Oaks Secondary School
Matric : 2007
Subjects:
Afrikaans English Biology
Geography Industrial Orientation
Tertiary Education
Institution Cornerstone
Certificate Call Centre
Year Completed 2009
Computer Literacy
Microsoft Office 2010
Word
Excel
PowerPoint
Outlook
References
1.Financial Service board
Contact Hr: 080*-**-**-**
2.Tecsa Reco
Contact: Yolande Van Louw 011-***-****
3.Cell C
Contact Hr: 084*******
4.Quest HR
Contact Hr 011***-****
5.IChoices:
HR contact:. 011***-****