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Business Analyst

Riverside, CA
October 17, 2020

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Surekha Kunaparaju


Eastvale, CA 92880

Professional Summary

A Business Analyst with around 7+ years of experience as a Business Analyst role in requirement elicitation techniques, gap analysis, business process reengineering and risk analysis for different industries & domain.

Excellent Analytical skills in Performance Management and Project Management to support strategic planning, goal setting, strengthen accountability, enhance decision making, and improve customer service.

Strong knowledge of SDLC, STLC Project Life Cycle, and Project Management including Agile, Scrum and UML

Proficient in documenting Business Requirement Documents (BRDs), Functional Requirement Documents (FRD), Non-functional Requirement Document (NFRD), Functional Specifications Documents (FSDs) and System Requirement Documents (SRD).

Worked in the process of identifying business problems, devising business strategies, goals and objectives, which helped the top management in information reporting for effective decision-making process.

Create business systems models, specifications, diagrams, and charts to provide direction to developers.

Perform cost-benefit and return on investment analyses for proposed systems to aid management in making implementation decisions.

Good working knowledge on Wireframes, API, Postman, Lucid Charts, Balsamic and other tools.

Investigating, analyzing and making recommendations based on benchmarking exercises and implement best practices across business unit

Always ask for sign off over email. It is not acceptable to take no reply as assumed sign off.

Expert in transforming functional requirement into Use Cases, Sequence diagrams, Activity diagrams, Collaboration diagrams for business and developers using modelling tools like Rational Rose and MS Visio. Re-engineered the process design/activity using MS Visio.

Experience in delivering Hybrid Cloud adoption engagements with a traditional management or technology consulting firm.

Excellent Communication and interpersonal skills with clear understanding of business processes and ability to work as part of team or individually.

Facilitated release planning, sprint planning, and retrospectives.

Experience in IT or eBusiness, including experience with e-commerce, web application development, or other eBusiness solutions

Worked closely with marketing team for creating strategy for B2B and B2C market.

Created UML diagrams like Activity and Swim lanes diagram and arranged them either horizontally or vertically depending on the business requirements.

Strong backing building wireframes and prototypes resulting in application flow development



Insurance domain, E commerce domain

SDLC Methodologies

Waterfall, Agile

Business Skills

Strategic Planning, Data Analysis, Web- Based Report Tools, Revenue Development, HTML and CSS, Conflict Resolution, Workflow Analysis

SQL and Databases, Gap Analysis, Release planning, Business Planning

Tools Used

JIRA, ALM, TDM, API, Microsoft Visual Studio, MS Visio, Lucid Chart, Balsamic, Postman, Google Docs, MS-Access, SharePoint, MS Word/Excel, MS Office.

Operating systems

Windows 10/8/ 7/XP/2003/2000, Unix/Linux

Project Management Tools


Data base


Areas of Expertise:

SDLC (Analysis, Design, Development, Testing, Implementation, User Training)

Agile, Scrum, and Waterfall Methodologies.

Communicating with clients to identify needs & evaluate alternative business solutions with project management.

Agile Project Management, Business Analysis, Creating and maintaining project schedules by developing project plans and specifications, estimating time requirements, establishing deadlines, monitoring milestone completion, tracking all phases of the project product/service lifecycle, providing timely reporting of issues that impact project progress & coordinating actions

Tracked user stories using Jira and prioritized the backlog for continuous delivery process. Executed projects through the entire SDLC from gathering requirements, designing, developing, testing, deploying and support phases.

Planning and leading formal meetings with stakeholders and subject matter experts for detailed requirements gathering.

Analyzing existing systems for process improvement or redesign.

Designed use cases, activity diagrams and sequence diagrams using UML.

Created activity records for functional requirements document (FRD), use case diagrams, activity diagrams, data flow diagrams, sequence diagrams, event lists and process descriptions.

Modelled system requirements by identifying user goals, events, use cases and use case scenarios.

Acted as a subject matter expert (SME) to assist business users to improve their workflow.

Facilitated user acceptance testing (UAT) and production rollouts, and the defects detected were tracked and managed using Quality Centre.

Gathered business requirements from subject matter experts, project managers and stakeholders and documented them in a business requirements document (BRD).

Work Experience:

BUSINESS ANALYST 06/2017 TO till date

Varsun eTechnologies Anaheim, CA

Varsun eTechnologies is a CMMI certified Maturity Level 3 company. They have an extensive background in multiple leading ERP applications, which is why they are able to identify and develop products missing from or not adequately addressed by the traditional ERP suite.

Title : MMS (Manufacturing Monitoring System)

Description : The main objective of this project is to track various types (Manage Enquiries, Manage Assignments, Manage Estimates, Manage Quotations, Manage Sales Order, and Bank Transactions) to begin to manufacture, build or engineer the products the customer wants.


Gather requirements from the client.

Prepared Business Requirement Document(BRD)

Documenting the requirements, JIRA-Sprint planning, creating user stories, doing estimations for user stories, explaining the requirements to the development team.

Actively participated in document reviews, plan setup, plan configuration and incorporated them in Business process re-engineering, Business process improvements, Business process modeling using Activity diagrams and Swim-lane diagrams.

Perform fit-gap analysis to ensure product meets the requirements.

Used JIRA for drafting the user stories and managing the requirements.

Created and maintained Sprint Burn-down Chart, Sprint Burn-up Chart, Product Release Chart, White Board to keep track of the team’s progress and the team’s velocity for better estimation of the sprints.

Created and maintained Sprint Burn-down Chart, Sprint Burn-up Chart, Product Release Chart, White Board to keep track of the team’s progress and the team’s velocity for better estimation of the sprints.

Ensure clients’ needs are met in a timely and cost-effective manner.

BUSINESS ANALYST 03/2014 TO 09/2016

AIG Insurance, NYC NY

AIG Insurance is one of the leading Property & Casualty insurance company, headquarters in NYC. The project involved creating a web-based policy-issuing application for Commercial loan of business (General liability, Property and Casualty, Boiler and Machinery, Inland Marine) and the migration from the existing system into the advance environment.


Worked with SME’s in Finance, Investment, Commercial loan and Personal banking to collect the Business process requirements, documented them in Business Requirement Document (BRD) and performed Business Process Re-engineering.

Implemented integration with Claim Center to retrieve Policy Period payload and account invoice payloads from Billing Center to send Withdraw notices and Cancellation notices.

Experience with issue tracking and project management tools such as JIRA, SharePoint or MS Project

Advanced knowledge in Agile SDLC and JIRA tool is a strong preference

Extensive experience in conducting Market Research, Feasibility Studies, Data Analyses, Data Mapping, Data Profiling, Gap Analyses, Risk Identification, Risk Assessment, Risks Analyses, and Risk management

Worked on Commercial Loan Property and Casualty Insurance including both policy and claim processing and reinsurance

Proficient in using Agile Scrum methodologies, performed roles of Scrum Master following sprint/stand-up sessions and used Excel extensively to write user stories, analyzed the Iteration Burn Down charts and reviewed defects

Involved in creating business processes and modelling diagrams using Rational Unified Process (RUP).


GE money, Kharkhana, India.

GE consumer finance is the global consumer lending unit of general electrical company. Ge money is one of leading providers of financial services to consumers and retailers in India offering a range of innovative financial products to suits its customer needs.


Analysis of new business requirements / strategic road map for client specific enhancements and translation into product-specific designs/ detailed Requirement Definitions.

Actively participated in document reviews, plan setup, plan configuration and incorporated them in the new business process.

Created Use-Case diagrams, Activity and Sequence diagrams, ER Diagrams using

Created Mock-Up Screens and Wireframes using Visio for the trade order management system for customized screens for better user experience.

Used JIRA for drafting the user stories and managing the requirements

Attended time-boxed the SCRUM ceremonies (Sprint Planning Meeting, Daily Standups, Sprint Review Meeting, Sprint Retrospective Meeting.)


Bachelor of computer science, Osmania University, Hyderabad, India.

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