Jamall Kevon Blake

929-***-**** - adg1jh@r.postjobfree.com

TECHNICAL OVERVIEW

● In-depth technical knowledge of Microsoft Windows XP, Vista, 7, 8, 10, as well as experience with Mac OSX, Virtual Machines and Ubuntu.

● Experience running lease refresh process and managing teams

● Experience with Service Now - Currently studying for System Administrator exam (User, ITIL User, System Admin Roles)

● Experience with various software including Norton Security, & SCCM

● Experience with mobile devices such as android phones, tablets, & iPhones

PROFESSIONAL EXPERIENCE

Ernst & Young EY (Deployment and retrieval)-TES Technologist 1 Lead Lease Refresh Coordinator New York, NY -

November 2016 - June 2019

● Creating, assigning and closing tickets in the ServiceNow Platform.

● Created reports and communicated with users that were scheduled for the day, as well as answered questions, rescheduled appointments, ordered and or configured machines as well as and tickets to support users.

● Maintained the tracking and metrics of the leases in the firm, formulated a list and action plan with the team to be able to reach clients, and have a systematic plan

● Utilized generate my own ticket and clientele from the firm through networking as well as the tickets assigned via the cue

● Reduced lease violations by 10%. Had the primary role of point of contact for the tri-state to assist other teams with any issues.

● Trained & mentored interns and staff members

● Annually ran the internship computer deployment program, coordinated the events, staffed events, and was able to decrease the processing time by 20%

● Performed multiple technology support activities in providing end-user support to firm personnel

● Prioritized tasks, working with multiple software and hardware technologies, in a fast-paced environment

● Changing hard drives, memory, and other hardware peripherals

● Support remotely by using applications such as TeamViewer, bomgar and remote desktop.

● Deployed full event spaces, of various sizes ranging from 25 to 60 machines each, throughout the office buildings

● Activate directory configuration, group policy, and password resets.

● Swap out computers, monitors, laptops, and other hardware peripherals

● Maintain and configure Wireless access points, VPN tunnels, remote access connections

● Add users to security groups to have access to share drive folders

Go - 2IT Group (IBM for CHUBB/ACE Insurance)- Computer Technician IMAC New York, NY May 2016 – November 2016

● Swap out computers, monitors, laptops, and other hardware peripherals

● Troubleshoot software and hardware issues remotely and over the phone with end users

● Set up video conference laptops, meeting laptops and loaner laptops for end users

● Set up laptops, desktops to project meetings for PowerPoint, excel, word documents

● Set up polycom, video conference, and project presentations for meetings

Deloitte - Information Technology Intern

New York, NY April 2016- May 2016

● Help aid in inventory management, documentation, transferring, and assignment of laptops

● Imaged, wipe, label, assign, and place laptops in inventor, Partnered with staff to create new inventory count and process

● Unpack new laptops/pack end of lease laptops for return to the lessor, as well as build and ship new hire kits

● Performed upgrades and the replacement of outdated or failed computer hardware

● Serviced printers, laptops, PC’s, all in ones, and mobile devices.

EDUCATION

NPower: ServiceNow’s NextGen Professionals Program Sponsored by Accenture September2020 - October 2020 Courses- ServiceNow fundamentals, ServiceNow Platform Implementation, and ServiceNow Flow Designer Certification -Certified System Administrator (CSA) (In progress) Badges:

● Incident Management on the Now Platform

● Knowledge Management on the Now Platform

● Request Management on the Now Platform

● Lab: Get Started with reporting

● Get Started with Now Create

● ServiceNow Subscription Model

● Branding overview: Lesson 2 Branding the portal

● Building Apps on the Now Platform

● Building no-code apps

● Flow Designer Overview

NPower: Technology Service Corps. Program January 2016 - May 2016 Computer fundamentals, networking, HTML, and Microsoft Office Certifications CompTIA A+: 901, 902

Certifications: CompTIA A+ 901, 902 (2016), ITIL v3 Service Management Foundation SUNY Purchase COLLEGE July 2009- May 2013

B.A -Sociology Minor Psychology

Bachelor of Arts in Sociology and minor in Psychology.

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