PALOMA CARDOSO DE FIGUEIREDO

Cellphone: +1-240-***-****

Email: adg1iv@r.postjobfree.com / adg1iv@r.postjobfree.com

Date of Birth: 02/05/1993

Address: **** ********** ****, *** ** - Laurel, MD - 20724

EDUCATION

Master of Business Administration - 2018 IPVC (Polytechnic Institute of Viana do Castelo) - Portugal/São Paulo State University - Brazil

Research Projects: Analysis of internationalization, Supply chain management, Vertical Integration in the pulp and cellulose manufacture, Environmental performance analysis, AHP software (intermediate fluency).

Mechanical Engineering - 2015 Kroton Educacional - Brazil

Research Projects: Improvement and installation of ISO standard in heavy machinery, Brazing parameters in compressor coil tubes (Tecumseh brazil), C++ coding, Lathe and Lathe CNC, Welder TIG and MIG and standards of quality, Mechanical Design (Solid Works, AutoCAD, Inventor and CATIA), (SAP and ERP software fluency).

Sustainable Business Strategy (Harvard Business School - ONLINE TRAINING 2020)

Toefl Exam Preparation - 2019 - ILI (International Language Institute) - Washington, DC

PROFESSIONAL EXPERIENCE

ISP Analyst (08/2020): Total Wine and More

Responsibilities: Analyze and ensure the quality of online purchases and their preparation/receipt by the final customer. Through an integrated quality system to guarantee a unique customer support, service and experience avoiding human or systematic failures. (Skills: Marketing, Management, Project Management, Sales, Customer Service).

Manager of the City Hall Engineering dept. (2012 to 2018) - (Brazilian Government permanent employee), I was responsible for managing the engineering department, analyse and approve construction projects and submit all the paperwork involved for the request of the public money and funds for constructions and repairs in the City Hall. (Skills: Management, Civil Construction, CAD design, ERP management, Public Administration and Sales).

Engineering Project Manager (2014 to 2016) - (Contractor and Consulting) Brazil

I was responsible for the development of new products, manufacture procedures and training of the staff in a private engineering and architecture company.

Involved in all the steps of the concept of new products, sales, design, prototips, manufacture quality and improvements of the production process, our team was responsible for the satisfaction of the final customer through the customer service support and help desk.

Security Engineer - Private Practice and Consulting (2014), Brazil

Implantation of the ISO NR12 standards, 5S, lean manufacture methodology, 6 sigma and ISO 9000, 9001. Technical visits to companies and inspection in Pressure Vessels, approval of machines and manufacturing process as the correct use of equipment and training of the staff.

Ambassador Program (Exchange Student - 2018/2019): Cultural Care Au Pair, MA

Living with a foreign and host family for 2 years responsible for engaging and taking care, tutoring and teaching my Portuguese and Spanish to the kids.

EXTRA

Mentor and teaching volunteer - UNESP BR - 2016 to 2018

Volunteer at Lucky Dogs - DC and Virginia - 2019

Online volunteer teacher - 2019 to 2020

Website developed for Chemical Dependents (Java, Delphi, SQL, Python, Visual Basic, HTML, PMP concepts involved).

LANGUAGES

Portuguese - Fluent level

English– Advanced level

Spanish– Basic level

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