Employee Relations Branch Manager

Julianne Brown

***** ******

Warren, MI, ***** 586-***-****

*******.*****@*****.***

PROFESSIONAL EXPERIENCE

MAIN STREET BANK, Bingham Farms, MI

Vice President Human Resources (April 2015 – November 2019)

Successfully commenced and facilitated a full Human Resource department

Manage and administered the recruitment and onboarding process for exempt and non-exempt positions

Accountable for successfully managing and coordinating all day-to-day human resource initiatives

Performed job analysis by department to create more defined job descriptions

Processed payroll semi-monthly for all employees

Project coordinator and implemented conversion of payroll from ADP to PayCor

Perform staffing duties, refereeing disputes, terminating employees, and administering disciplinary procedures

Developed robbery, fire and active shooter program

Administered compensation and benefits policies to establish competitive programs and ensure compliance with legal requirements

Maintained all personal files for 100 employees

EXTRA CREDIT UNION, Warren, MI

Call Center Manager (April 2013 – April 2015)

Managed personnel of 6 team members and responsible for the overall performance of Call Center

Maintain relationships with members and provide assistance to members on any problems that they have

Coordinated personal and vacation time for employees ensuring proper staffing levels

Prepare frontline sales reports for management analysis

Establish attainable sales goals, performance objectives, career and personal goals for Call Center staff

Created new positions within the Call Center resulting in a decreased abandon rate and a more effective flow for calls coming into the Call Center

Project lead for the conversion of audio response system

CHRISTIAN FINANCIAL CREDIT UNION, Roseville, MI

Vice President Human Resources and Staff Development (2009 – 2013)

Manage and administer the recruitment and onboarding process for exempt and non-exempt positions

Accountable for successfully managing and coordinating all day-to-day human resource initiatives and activities for Credit Union workforce

Counseled management and supervisors on employee relations issues, minimizing legal exposure and employee turnover

Oversee the evaluation, classification and rating of positions. Resulting in more defined job descriptions leading to the hiring of better qualified candidates

Developed and implemented conversion of payroll from weekly to bi-weekly resulting reduction of processing hours by 50% and an annual cost savings of $8000

Perform staffing duties, including dealing with understaffing, refereeing disputes, terminating employees, and administering disciplinary procedures

Plan, organize, direct, control and coordinate the personnel and training activities for staff, including an extensive training to convert call center to a full service Virtual Branch

Administered compensation and benefits policies to establish competitive programs and ensure compliance with legal requirements

Vice President Branch Administration (2003 – 2009)

Prepare frontline sales reports for management analysis

Recruit staff members and oversee new hire training programs. Plan, organize and coordinate training for all branch staff

Managed personnel of 7 Branch Office locations and responsible for the overall performance of branch office

Approve, reject, or coordinate the approval or rejection of lines of credit, real estate and personal loans

Establish and maintain relationships with members and provide assistance to members on any problems that they have

Direct and coordinate the activities of employees in 7 branches offices

Served as liaison between Branch Managers and Senior Management

Ensured consistency between 7 branch offices in lending, member services and other frontline staff

Coordinated personal and vacation time for employees ensuring proper staffing levels

Other Positions Held at Christian Financial Credit Union

Branch Manager (1998 – 2003)

Member Service Representative (1992 – 1998)

EDUCATION

Credit Union National Association

School of Human Resources and Training

Certificate 2008

University of Phoenix, Macomb, MI

AAB, June 2009

University of Phoenix, Macomb, MI

HR Certification, June 2009

ADDITIONAL SKILLS

Performance Management

ADP Payroll Administration

Paycor Payroll Administration

Proficient in Microsoft Office Word, Excel, Power Point

Proficient skills in Coaching and Mentoring Employees

R E F E R E N C E S

Available upon request

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