Manager Sales

REGINALD A. REDD-REED

803-***-**** **********@*****.***

EXPERIENCE

Bath Planet of SC, Aiken SC, Confirmation Manager

Contacted clients who requested an in-home demo of walk in rubs. Confirmed appointments for outside sales staff, answered inbound calls from corporate call centre to schedule appts. Maintained client records in CRM. Made 100+ call per day, sold 30-50 units per month. Jan. 2020-laid off due to Covid 19 HomeStar Solar Solutions, Columbia SC/ Healthy Home Solar, Safety Harbor Fl. Director of Marketing/Business Development

Started marketing department for Solar Energy Company. Supervised eight inside sales reps; confirmed appts and made 200 plus calls per day. Weekly training sessions with reps. Scheduled appts for outside sales reps, assigned leads to reps and maintained appointment desklog. Made sure dept maintained CRM records. Coordinated customer relations, making sure any negative experiences were resolved, contacted cancelled contracts to “rehash” deals, followed up with clients after appts, to make sure all questions were answered. Made sure all dept files were up to date. Managed marketing budget, performed departmental payroll duties. Weekly meetings with owner in regards to future marketing opportunities. Dept set 50-60 appts per week with an 80% demo rate. In January 2019, began the marketing department of the Florida subsidiary of Homestar, managed 3 reps, set appts., trained reps and managed office. Aug. 2015-Dec. 2019 SignandDrive Cars, Charlotte NC

BDC Director

Ran 4 person BDC, which was responsible for fielding calls and setting appts for three dealerships, I confirmed all appts; Trained sales staff on use of CRM and traveled to each dealership to conduct phone training with the staff. Executed weekly marketing report to the CEO in regards to lead sales versus revenue each lead a source garnered. Department sold 47% of all units sold. August 2014- August 2015 Green Solutions, Irmo South Carolina

Director of Marketing

Managed 12 person phone room; Calls were to solicit business for a water filtration company. Each rep set 4-5 appts per hour, which equated to 50 sales per month. Scheduled sales rep to for each appt to be run and confirmed all in-home appts. Did daily coaching of inside sales staff as well weekly one on ones. Doubled companies revenue in six months.June 2013-July 2014

Dodgeland of Columbia/ JT’s Automotive Group, Columbia, South Carolina Director of Business Development

Managed the day to activity of the B.D.C. at large autogroup, supervised call agents, received “Phone-ups” which relayed information on all dealership specials, incentives etc…. to schedule an appointment for client to come into the dealership. Made 100-150 outbound follow-up calls to existing customers, galley lists. Managed call center for 3 large dealerships & trained BDC directors & internet sales managers from across the nation; Trained sales reps on how to set appts and follow up. Organized BDC @ JD Byrider

Internet Sales Manager/Asst. Manager Business Development Center Contacted all Internet Leads which populated the C.R.M. daily via telephone and email. Retrieved time sensitive emails from alternative C.R.M. hourly. Answered all incoming “Phone-ups,” in reference to vehicle inquiries researched vehicle requests

Scheduled appointments for Internet and Phone-up clients to visit dealership for a demonstration.

Made 80-130 outbound calls daily to schedule appt., be-back follow-ups, vehicle research etc…

B.D.C./ Internet sold 80-100 units per month ( responsible for more than 60 % of the units in department) 47% of the dealership's business. Administrative tasks which included training salespersons in the use of the C.R.M., entering all data for new hires into C.R.M. trained all B.D.C. agents Supervised staff of five (5) B.D.C. agents

Generated statistical reports

Served as head of Department during absence of Development Director Assisted Secondary Finance Department as Credit Manager to get clients in dealership. Confirmed all dealership Sales Appointments. Sept 2006- May 2012 Paramount Enterprises, Columbia, South Carolina

Telemarketing Manager

Managed outbound call-center of thirty (30) T.S.R.S for National Organic Health Products

Trained new hires

Employee evaluations/ Supervised clerical staff, kept updated client files Conducted in office demonstrations/ Marketer to Nursing Homes/ Assisted Living/ Spas/ Gyms. Mar. 2004- Aug. 2006

Liberty Tax Service, Columbia SC

Trainer/CSR Manager/Marketing Dir.

First employee of Broad River Franchise. Trained 10-30 employees each tax season on how to enter the correct into the franchise CRM. Taught classes on professional presence and how to interact w/ clients. Traveled to other new franchises to train new hires. Upon completion of newbie training, I managed the supervision of 15 preparers per shift. Trained the marketeers on how to reach potential clientele. Did follow-up calls to ensure each client was happy. January 2002-Apri. 2003

LANGUAGES

French, Church Latin, Latin, Italian, American Sign Language COMPUTERS

Microsoft Office, Velocify, Eleads, Promax, TASS Fundraising Software, HigherGear, Cobalt, Reynolds & Reynolds C.R.M.S. Church Works Publishing Software, Teletrack Telemarketing Software

EDUCATION

Bryson University, Masters of Professional Studies, Business Development Training 2008

Newberry College, 2100 College Street, Newberry SC Bachelor of Arts, Music 2000 REFERENCES

Available upon request

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