Employee Relations Resources Manager

Pamela Levy, PHR, SHRM-CP

**** **** ***** *****, **********, GA 30005 -770-***-**** - *********@*****.***

Professional Objective: I am a motivated, results-focused Benefits Administration and Human Resources professional, seeking an opportunity to utilize career experience, skills, and education to contribute to an employer’s strategic objectives, profitability, and success.

Summary of Qualifications:

10+ years progressive human resources and benefits administration experience

PHR and SHRM-CP Certified

Strategically focused business partner

Strong working knowledge and best practices of Human Resource Management including but not limited to Benefits Administration, Employee Engagement, Employee Relations, Employment Law, Talent Management, and Talent Acquisition

Work Experience

Human Resources Manager

Southern Insurance Underwriters, Alpharetta, GA

2019 - Present

●Management of full HR lifecycle processes to include recruitment, onboarding, engagement, employee relations, retention, and termination

●Worked closely with executive leadership to build and develop key organizational goals and objectives

●Overhauled company talent acquisition strategy and onboarding process to move away from external recruiters to an in-house program and updated to a paperless model program to foster a positive transition into the company environment and culture

●Partner with department leaders to determine appropriate staffing levels and needs, key performance drivers and indicators, re-vamp incentive programs and performance management process.

●Administration of the company’s self-insured benefit programs and wellness initiatives

●Management of HCM system (ADP Workforce Now) and LMS (Schoox) to ensure full utilization and optimal performance based on company’s needs and objectives

●Managed employee relations issues and concerns to include investigations, counseling and coaching as needed

Senior Human Resources Business Partner

Renew Financial – Alpharetta, GA

2018 - 2019

●Administration of ADP Workforce Now platform to include current and newly implemented modules

●Consulted with executive team and line management, providing HR guidance for five separate sites which included two li-lingual call centers

●Managed and resolved complex employee relations issues and conducted effective, thorough and objective investigations when needed

●Analyzed trends and metrics to develop solutions, programs and policies and provide guidance and input on business unit restructures, workforce planning and succession planning

●Worked closely with management and employees to improve work relationships, build morale, and increase productivity and retention

●Provided day-to-day performance management guidance to line management (coaching, counseling, career development, disciplinary actions)

●Benefit administration for all Health and Welfare programs and development of a company wellness plan

●Partnered with functional leaders to review results of new engagement survey and assist in creating and executing action plans to increase overall employee engagement

Manager, Human Resources/Benefits/Payroll

Navicure, Inc/Waystar. – Duluth, GA

2017-2018

●Managed the implementation of an ADP upgrade from basic payroll processing services to a full HCM platform to manage payroll, benefits, and HCM.

●Reviewed, overhauled and managed all current HR processes and practices to ensure they are up to date, best practices and meet the needs of the organization.

●Managed and directed a review of current Payroll processes and practices to ensure they are compliant, best practices, and meet the needs of the organization.

●Managed and directed a review of current Benefit program to include offerings, contribution strategy and a market review to prepare for open enrollment.

●Point of contact for all employees and managers regarding questions or concerns with Employee Relations issues.

●Redesigned company onboarding process and created a new hire onboarding orientation program.

Human Resources Business Partner

ADP Totalsource - Alpharetta, GA

2010-2016

●Managed $6.5M in client accounts statewide under the Professional Employer Organization (PEO) co-employment offering

●Served as a trusted advisor to clients using vast HR experience, ADP product expertise and consulting skills to solve their most critical business challenges.

●Worked proactively with clients to review current talent acquisition and management practices develop a strategic plan to fit their organizational goals and objectives.

●Consulted clients on health and welfare benefit plan design and contribution strategy to ensure the offering meets the needs of the organization and implemented open enrollment on an annual basis.

●Advised clients on employee relations matters and provided guidance with regards to discipline and terminations in order to reduce exposure.

●Managed investigations for all employee relations complaints either received by the client directly or received by the Employee Service Center

●Consulted clients on keeping up to date on compliance issues with regards to FLSA, ADA, FMLA, ACA, etc.

●Delivered onsite client training for staff and management on a vast number of topics ranging from compliance to staff and management development.

Supervisor, Corporate Human Resources

Mitsubishi Power Systems – Lake Mary, FL,

2009- 2010

●Responsible for the corporate wide compliance of employee and labor relations issues, governmental reporting regulations through creation of policies, procedures, business plans, and audits.

●Developed and implemented a corporate wide new employee orientation program to foster a positive transition into the company environment and culture.

●Responsible for corporate wide annual performance appraisal program to include review design, distribution, tracking, and reporting.

●Developed new corporate wide service award program through vendor selection and implementation

●Monitored employee engagement and advised the Vice President of Human Resources on employee communication needs; conducted corporate wide surveys as needed to devise plans and programs to meet the needs identified.

●Managed and maintained corporate job description database, company policies, employee training database, and organizational charts.

●Assisted with the development and rollout of the company succession plan

●Advised on benefit matters from review of current offerings to selection of new vendors to better meet the needs of the company and the employees.

●Responsible for corporate wide recruitment program and tools, i.e. employment requisition database, candidate record retention, selection of recruitment agencies, relocation services, and applicant tracking system selection.

●Oversaw Employee Appreciation Committee and sat on Corporate Facility Planning Committee

Education and Certifications:

Bachelor of Science,

University of North Carolina at Greensboro

PHR

HRCI

SHRM-CP

Society for Human Resource Management

Computer Skills:

ADP Workforce Now, PeopleSoft, Namely, Windows Professional, MS Office, G Suite, SharePoint, Clarify, WebEx, Live Meeting, Okta, Jira, Trello, Box, Zoom, ImageRight, Schoox, DocuSign

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