Social Services Case Manager

TIFFANY L. COOK

Pensacola, FL ***** 346-***-**** ********@*****.***

Summary

Dedicated and reliable professional with over 10 years of experience in case management, counseling and managing health of severely emotionally disturbed children, the mentally ill, elderly, veterans and the homeless. Including 7 years with Department of Family and Protective Services (DFPS). I have my Masters in Clinical Social Work that has equipped me with the knowledge and skills needed for crisis management and using the appropriate interventions when needed for challenging or unsafe client behaviors.

Professional Experience

Child protective Investigator 06/19/2020- Present

Department of Children’s and Families Pensacola, FL

Conducts investigations regarding allegations of abuse, neglect, abandonment and/or special conditions for children;

Works closely with law enforcement;

Collects information through observation and interviews with the children, parents, relatives, neighbors, and other parties associated with the case, as well as analysis of criminal, past service history and other records;

Engages families to understand the family's perspectives about family dynamics, challenges and solutions, identifies needs and determines the level of intervention needed to include voluntary services or court ordered dependency services;

Assesses danger threats, child vulnerabilities and caregiver protective capacities in order to determine whether a child is safe or not safe;

Develops with family and other persons as necessary any required present and/or impending danger plans based on analysis of danger threats in operation;

Manages and modifies safety plans as necessary during the investigation;

Arranges emergency placement for any child that cannot safely remain in the home;

Notifies state attorney, law enforcement, child protection team and other required individuals as appropriate;

Provides written present and impending danger assessments;

Completes Risk Assessment on families investigated and explains risk score to family;

Conducts any staffing required for families with risk scores that are High and Very High Risk;

Presents safety plan and impending danger assessment at case management case transfer staffing and participates in discussion as to recommended follow-up actions;

Provides families with services linkages to agency and community resources based on needs assessment and provides recommendations for development of case plan to Case Manager;

Conducts initial/ongoing child present and impending danger assessments;

Develops with the family a signed Present Danger Plan and a signed safety plan for any identified threats and interventions;

Notifies state attorney, law enforcement, child protection team and other required individuals as appropriate;

Schedules and gathers information for and participates in case staffing;

Prepares appropriate reports/documentation in coordination with Children's Legal Services and provides testimony in court;

Maintains thorough documentation in the client records/appropriate information system(s) and maintains organized client files;

Reports indication of abuse, neglect and/or abandonment to the Florida Abuse Hotline;

Establishes and maintains cooperative and professional working relationships with organizations and other agencies involved with child protective investigations such as community-based providers, Children's Legal Services, law enforcement, medical personnel, schools, and other community/agency resources;

Case Manager 08/20/2019- 06/01/2020

Admore Behavioral Health Houston, TX

●Completing ANSA and CANS

●Providing resources to clients

●Conducting skills training and counseling with clients

●Completing intake paperwork

●Have clear and concise documentation

●100 % travel to see clients at their residence.

Professional Level Service Provider (PLSP) 04/02/2019-08/01/2019

Prairie Harbor Residential Treatment Center Wallis, TX

●Completing an admission assessment or any other evaluation of a child for placement;

●Developing, reviewing, and updating of service plans for a child in care;

●Completing a discharge or transfer summary for a child;

●Approving any restrictions that will be imposed on a child for more than seven days that have not been reviewed and approved by the treatment director or service planning team, and any monthly re-evaluations of restrictions that continue for more than 30 days;

●Approving any restrictions to communication and visitation with the child’s family that are imposed on a child, but have not been reviewed and approved by the treatment director or service planning team, including monthly re-evaluations of restrictions that continue for more than 30 days; and

●Approving any restrictions to a particular room or building for more than 24 hours that are imposed on a child but have not been reviewed and approved by the treatment director or service planning team.

Case Manager 07/14/2018- 03/25/2019

Evolve Outreach of Texas Houston, TX

●Developed the Case Management Program.

●Developed the School Program and structure for the schools.

●Developing policies

●Community Outreach for adults, children, and adolescents with substance abuse and behavioral needs.

●Assisting the clients with a treatment plan, some clients may have a substance abuse problem.

●Certified in CANS and ANSA

●Adolescent Trauma and Substance Abuse Training

●Meet face-to-face with the individual and the individual's LAR or primary caregiver within 14 days after the case manager is assigned to the individual or document why the meeting did not occur;

●Assist the individual in identifying the individual's immediate needs and in determining access to community resources that may address those needs; Identify the strengths, service needs, and assistance required to address the identified needs;

●Identify the goals and actions required to meet the individual's identified needs; Specify the goals and actions to be accomplished; Develop a timeline for obtaining the needed services; Take the steps that are necessary to accomplish the goals required to meet the individual's identified needs by using referral, linking, advocacy, and monitoring;

●Meet face-to-face with the individual upon the individual's, the LAR's, or the primary caregiver's request, or document why the meeting did not occur;

●Reassess the individual's needs at least annually or as changes occur; Meet face-to-face with the LAR, with or without the child or adolescent being present, to provide a service that assists the child or adolescent in gaining and coordinating access to necessary care and services;

●If notified that the individual is in crisis, coordinate with the appropriate providers of emergency services to respond to the crisis; And develop a timeline for reevaluating the individual's needs.

Adult Protective Investigator IV 10/26/2010 - 07/18/2017

Department of Family & Protective Services Houston, TX

●APS is responsible for investigating abuse, neglect and exploitation of adults who are elderly or have disabilities. In-home APS serves persons who are aged 65 or older or, if age 18-65, have a disability, and reside in the community (e.g., private homes, adult foster homes, unlicensed board and care homes, etc.).

●Advising care providers on best practice

●Caseload Management-Mental Health, Disabilities, Behavioral Issues and Crisis Interventions.

●Assessing clients with mental health issues, creating service plans, on site counseling. Independent judgment and skill in utilizing supportive, problem solving or crisis intervention techniques.

●Assigned shelter sites for unaccompanied adults with a disability.

●Case management, 24-hour documentation Deliver brief, solution-focused counseling to

●CL Knowledge of community resources, how to make appropriate referrals to community and other governmental agencies for services, and ability to coordinate services.

●Provides resource information and referrals to community organizations for aftercare therapeutic treatment such as behavior modification, stress management, and therapy to assist client in controlling disorders and other problems

Social Service Case Manager 10/11/2008 - 08/1/2010

Positive Steps Inc Houston, TX

●Monitoring a group of teenage delinquent females suffering from Depression, Bipolar, substance abuse, and have experience a crisis and other mental illness.

●Mental Health Studies - Suicide, Violent Behavior and Substance Abuse Training

●Preform interventions as needed including the 12 steps of recovery.

●Counseling and completing a psycho-social to get to the root cause of problems.

●Providing feedback to Psychologist.

●Provide direct services to clients and manage caseload including intakes group counseling and crisis prevention and management

●Complete required documentation efficiently and on-time including Mental Health Treatment Plans treatment plan reviews biopsychosocial ASAM certification forms weekly summaries and discharge documentation

●Contribute to weekly treatment team staffing collaborating with colleagues to ensure strongest treatment plan for each patient

●Lead emergency crisis counseling implementing behavior management systems and consistently adhering to code of ethics mental health laws and regulations

Juvenile Detention Officer 10/19/2006 - 08/16/2008

Juvenile Justice Center Wichita Falls, TX

●Perform intake interviews, searches, application of mechanical restraints, and documentation of entire facility daily.

●Verbal and non-violent interventions.

●Counseling Juvenile Delinquents

●Follow-up and incident documentation

●Monitoring surveillance Conducting walks to identify self-inflicting wounds, Case Management

Mental Health Supervisor 10/23/2006- 08/18/2004

San Marcos Treatment Center San Marcos, TX

●Providing high quality mental health evaluation and treatment to a unique population of impaired adolescents.

●Working with children who have experienced multiple treatment failures.

●Suicide prevention and prevention of self-inflicted injuries Deterrence from aggression, assault, violent acts or other types of crime Children are difficult to manage, have a complex array of behavioral, neurodevelopment, or neuropsychiatric problems.

●Documentation of daily behavior. Stay up to date w/procedures and states policies

Education and Training

Bachelor of Science: Criminal Justice/ Midwestern State University -04/2005 to 08/2006 San Marcos, TX

Masters: Clinical Social Work/ University of Houston - Fall 2013- Fall 2015 Houston, TX, United States

Internship: Texas Children’s Hospital and ESCAPE Family Resource Center

Activities and Honors

National Honor Society

Volunteer with the Homeless

Midwestern State University-Women’s Basketball Team.

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