Manager Office Assistant
Resume:
VICKI GARCIA
**********@*****.*** 928-***-**** **75 N Rainbow Street, Kingman, Arizona 86401
Summary I am a self-motivated person, with a Career in Customer Service. I consider myself a hard worker, very reliable & honest individual who posses an outstanding people skill attitude. I have many years experience in Customer Service and working with people. From being a Server many years ago to the Real Estate field then Car Business I have been exposed to many different scenarios. I will go above and beyond when necessary to prove myself and to get the job done and to achieve any task that is placed in front of me.
Manager of a Car Dealership with management experience and exceptional people skills. Also was a Personal Assistant for many years.
Skills Time management skills
File/records maintenance
Computer proficient
Client-focused
Excellent communication
Microsoft Office
Financial records and processing
Positive learning process
Quick learner
Experience Front Office Assistant 09/2017 - 05/2018 Culligan Water - Kingman, AZ Kingman, AZ
Responded to telephone inquiries from clients, vendors and the public. Maintained reception area clean and neat to provide visitors with a positive impression of the company.
Managed clerical needs of company employees, including copying, faxing and file management.
Handled money for customers and visitors.
Provided work schedules for 2-4 employees per day with their route schedules; if Customers needed to change delivery day or if customer needed service I would schedule it for them with our service technicians. Would fax over any new work orders for the following day to our other office.
Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
Sustained financial records. I was in charge of weekly deposits for the business when payments came and made sure they were credited to the customers account. Created databases and spreadsheets to improve inventory management and reporting accuracy.
Properly routed agreements, contracts and invoices through the signature process. Provided comprehensive administrative and clerical support, including organizing files, creating spreadsheets, and imaging documents.
Organized files, Responded to telephone inquiries from clients, vendors and the public. Office Manager 02/2015 - 12/2016
CarPicks Car Dealership Kingman, AZ
Scheduled appointments and maintained master calendar. For vehicle repairs and certain V
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meetings and auction days for the owner.
Organized software licenses and handled all system updates. Developed and administered department budgets. Made sure our budget was kept tightly since we were a small business.
Set up new files and assigned tracking numbers. According to buyers whom purchased vehicles from us. Kept track of buy here pay here client.
Liaised directly with customers to meet needs and maintain satisfaction. Made sure they were satisfied with the work that was done on their vehicle. Evaluated and identified ineffective workflow processes to devise and implement solutions which achieved greater productivity and personnel performance. Managed office inventory and placed new supply orders. Oversaw training and daily performance of 4 to 5 staff members daily, as we were a small family owned business.
Greeted visitors promptly and directed to correct locations. Interviewed, onboarded, developed and oversaw daily activities of 4 to 5 clerical and administrative office personnel.
Updated employee paperwork and records. Hired & Fired Employees, also did their payroll. Generated financial reports for management review. Would do weekly reports for the Owner on the vehicles we had in stock, on flooring, our buy here pay here customers and car deals that were in process awaiting bank approval.
Was in charge for flooring of the vehicles on a daily basis making sure cars were paid and that we were receiving titles on paid vehicles. Processed all Title Work on all vehicles. Accounts Receivable & Accounts Payable. I also had the responsibility of balancing the bank account daily and making sure all Vendors were taking care of. Medical Receptionist - Temp Job 03/2012 - 05/2012
Mohave County Health Department Kingman, AZ
Observed strict HIPAA guidelines at all times according to company policy. Ensured that the phone was answered by the second ring and enthusiastically greeted all callers. Handled all office supply ordering including ink cartridges, toner and paper Set up appointments for physician visits and procedures using calendar software. Communicated with all partners throughout the practice including physicians, nursing staff, technicians and medical assistants.
Straightened up the waiting room so that it remained neat and organized. Took messages from patients and relayed them to the appropriate staff. Pleasantly greeted each patient and offered the desk sheet for easy sign-in. Processed patient payments and scanned identification and insurance cards. Verified and entered necessary information such as DOB, Which Immunizations patient needed and Forms that had been signed into the patient management system. Actively maintained up-to-date knowledge of applicable state and Federal laws and regulations.
Recorded patients' medical history, vital statistics and test results in medical records. Maintained patient charts and confidential files.
Delivered high-quality and compassionate treatment to indigent and low-income patient community.
Cashier Customer Service/Receptionist 10/2018 - 01/2014 Cliff Findlay Auto Center Kingman, AZ
Recommended and helped customers select merchandise based on their needs. While in the dealership whether it was an employee or manager directed them in the area where they needed to be.
Assisted customers with store and product complaints. When customers called in with complaints tried to assist them or direct them to someone who could. Product complaints would be directed to the department that was necessary.
Confirmed that appropriate changes were made to resolve customers' problems. Successfully interacted with customers and retail buyers to expedite orders. Accurately logged all daily shipping and receiving orders. Tracked FED EX packages for documents that were sent to banks for approval.
Maintained adequate cash supply in cash drawers in multiple checkout stations. Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service. I did this for their service on their vehicle, parts that were ordered. As well if they were purchasing a vehicle I would take the deposit from them and receipt in the monies. Kept the showroom clean and maintained neat, orderly product displays. Fielded an average of over 200 plus customer service calls per day. As well as sales calls and management calls; these call were either paged over loud speaker or directed directly to appropriate personal.
Performed store opening and closing duties, including counting cash drawers and checking all equipment for proper functioning.
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Processed shipments and maintained organized stock shelves. Education and
Training
High School Diploma: Basic Studies 1988
Valley High School Las Vegas, NV, United States 3.0 GPA
Was involved in sports all through High School. Played Softball all 4 years as well ran Cross Country. References Troy Nolte
Business Owner
Known for 30 plus years
CarolAnn Flood
Business Manager for Red Rock Ranch in Las Vegas
Known for 20 plus years
Betty Luna
President/CEO/Founder at Youth in Action in Las Vegas Known for 10 plus years
Mike Flood
Surveillance/Eye in the Sky for Venetian Hotel in Las Vegas Known for 20 plus Years
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