Front Desk Customer

Paulette Benjamin

*** ******* ***** **

Daytona Beach FL

386-***-****

OBJECTIVE

Seeking a Client Liaison position where I can convey the use of my customer service skills and secretarial knowledge in order to contribute to the company’s ongoing effort to deliver exceptional service.

SUMMARY OF QUALIFICATIONS

• Over 20 years’ experience in office management and customer service

• Highly skilled in customer satisfaction

• In-depth knowledge of using computers and basic workplace equipment including fax machine, photo copier and printer

• Hands-on experience in computing bill, payment collections and making change

• Proven record of customer retention

EMPLOYMENT HISTORY

LND Express INC –Manhattan, NY

Office Management Mar 1990 – Present

• Answer incoming calls on a mutli-line switchboard

• Process payroll for 5-8 employees

• Create invoices

• Provide price sheet for various item transport

• Communicate directly with client via email or phone to ensure customer satisfaction

• Verify that all updated reports have been run

• Date stamp, arrange, and track incoming mail

ARC Resorts LLC

Front Desk July 2016 – Sept 2017 left because hotel was closed due to hurricane damages.

• Check in check out guest

• Answer incoming calls

• Handling cash payments

• taking credit card payments

• Communicate directly with client via email or phone to ensure customer satisfaction

• Make reservations

• Computer program Rhea

T teh

Online pharmacy Nov.2017- June 2018

• fill online prescriptions

• Answer incoming calls

• Handling cash payments

• taking credit card payments

• Shipping

• Override medications.

Residence Inn by Marriott

Front Desk June 2018 – present

• Check in check out guest

• Answer incoming calls

• Handling cash payments

• taking credit card payments

• Communicate directly with client via email or phone to ensure customer satisfaction

• Make reservations

• Computer program Fossi/marsha

EDUCATION

High School Diploma – 1985

SPECIAL SKILLS

• Excellent customer service skills

• Strong interpersonal skills to deal effectively with all business contacts

• Typing speed: 60 words per minute

• Professional appearance and demeanor

• Able to work varied shifts

• Language: Able to communicate in English, in both written and oral forms

• Profound ability to process transactions accurately

• Real Estate License.

Contact this candidate