Customer Care Engineering

Gyanendra Kumar Verma

Mobile No: +919*********, 878-***-****

Email ID: *************@*****.***

OBJECTIVE:

Work in highly challenging, demanding and creative environment to become a multitalented professional and to contribute efficiently in growth of industry and welfare of society and the nation.

WORK EXPERIENCE:

Presently I am working with Krishna Landi Renzo India Pvt. Ltd. as a Junior engineer in Engineering & Service Department from June 2017 to March 2020.

Working experience with high pressure line at 10 bar to 300 bar.

Distribution of work load to operators in order to achieve daily production target.

Analysis of daily tools consumption and generation of production report.

Prepare and implement action plans effectively to maximize overall equipment efficiency of production machine.

Expertise experience with CNG system installation, troubleshooting and service.

WORK EXPERIENCE:

Working experience of 1 Year with Aegis India Pvt. Ltd. Designated as Customer Care Executive in Band 5 in Operation and shall be based in Lucknow.

Handling the higher escalation of call.

Answer and direct 150+ calls in a day.

Excellent communication skill with a focus on customer service.

EXTRA SKILLS:

5-S,3G,

PokaYoke.

Vernier calipers, micrometer,

Service tools.

Automobile vehicle

EDUCATIONAL QUALIFICATION:

Completed three year Polytechnic Diploma in Mechanical Engineering in 2017 from Tirupati College of Engineering, Lucknow.

Intermediate passed from U.P. Board in 2013.

High school passed from U.P. Board in 2011.

SUMMER INTERNSHIP:

28 Days summer training in Rail Diesel Locomotive, Alambag, Lucknow.

ACADEMIC PROJECTS:

Power Hacksaw Machine

Description: The main purpose behind this project is “Power hacksaw machine”. The project should be installed inside the manufacturing machine plant. . The main unit of this project is cutting the “material”.

COMPUTER KNOWLEDGE:

MS –Word, MS- Excel, Power Point, Internet.

Knowledge of computer applications.

STRENGTHS:

Quick Learner.

Comfortable in any environment.

Hard work & Self Confident

Honesty

PERSONAL DETAILS

Father’s Name

:

Shri Kamala Prasad

Mother’ Name

:

Smt. Lalita Devi

Date of Birth

:

21 Nov. 1995

Languages Known

:

English, Hindi

Marital Status

:

Unmarried

Nationality

:

Indian

Religion

:

Hindu

Address

:

Vill-Shahpur Afgan

Post-Telma,Distt-Ballia

Uttar Pradesh-221718

DECLARATION

I hereby declare that all the information provided above is true to the best of my knowledge.

Date:

Place: Gurgaon Gyanendra Kumar Verma

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