Name: Rajkishor Singh

E-Mail: adg0os@r.postjobfree.com

Address: A1-103, Pawan Putra Enclave,

Nr. SS Hospital, Kalher, Bhiwandi

Pin - 421302

Cell No.: 937-***-****

CAREER OBJECTIVE

Information Technology to be the most powerful invention of the last century, which has brought about a complete change in the way we live, thinks and communicates. There is no doubt that IT will continue to change our lives in this millennium too. I would like to live with and contribute to this inevitable change.

Career History

Working with Mayra Information System Consulting from 01th Nov 2019 to Till Date Company Site: Bajaj Allianz, Pune

Domain: ALM, Unified Communication (ALM 7.3, Aspect unified IP, 7.3 and AQM 8.3) Designation: Senior Consultant

Worked with ATS Infotech Pvt Ltd from 26th Aug 2019 to 31st Oct 2019 Company Site: Bajaj Allianz, Pune

Domain: ALM, Unified Communication (ALM 7.3, Aspect unified IP, 7.3 and AQM 8.3) Designation: Professional Service Consultant

Worked with Intelenet Global Services from 17th Sep 2018 to 20th Dec 2018 Company Site: Intelenet Global Services

Domain: Unified Communication (Aspect unified IP 7.1, 7.3 and Genesys) Designation: Manager

Worked in Dish TV India Ltd from 18th Jan 2017 to 25th Aug 2018 Company Site: Dish TV India Ltd (Noida)

Domain: Unified Communication (Aspect unified IP 7.1, 7.3 and Cisco IPT 10.5) Designation: Assistant Manager

Worked in Capgemini India Pvt Ltd from 10th Aug 2015 to 16th Jan 2017 Company Site: Bayer Business Services. (APAC, EMEA, US) Domain: Unified Communication (Aspect unified IP 7.2 and Cisco IPT 10.5) Designation: Consultant – P3

Worked in DHII Healthtech Pvt Ltd since 20th Oct 2014 to 06th Aug 2015 Company Site: IndiaInfoline Pvt Ltd.

Domain: Unified Communication (Aspect unified IP 7.2 and AQM 37SP1Cmod1) Designation: Network Engineer (Voice)

Worked in Angel Broking Pvt Ltd since 15rd July 2013 to 18th Oct 14. Company Site: Resident Engineer

Domain: Unified communication (Aspect unified IP 7.1) Designation: Sr. Executive IT

Worked in Teamlease Services Pvt Ltd since From 07th Feb 2011 to 6th July 2012 Company Site: Indiafirst Life Insurance

Domain: Unified communication (Aspect unified IP 6.5) Job Details: Residence engineer

Designation: Sr. Customer Support Engg

Worked in CS Infocomm Pvt Ltd since From 20th Nov 2008 to 4th Feb 2011 Company Site: Sparsh BPO

Domain: Unified communication (Aspect unified IP 6.5) Job Details: Residence engineer

Designation: Sr. Executive Support

Worked in Adventity Global Pvt Ltd since From 14th Aug 2007 to 18th Nov 2008 Company Site: Adventity

Domain: Unified communication (Epro 5.2)

Job Details: Residence engineer

Designation: Dialer Executive

Worked in I2C world International Call Center since 31st May 2005 to 02nd Aug 2007 Company Site: I2C

Domain: Cellit contact pro 4.2 and Ensemble pro-5.2 Job Details: Residence Engineer

Designation: Technical Team Member

Area of Expertise:

MANAGEMENT

Co-coordinating Operations

Ensuring that all work is carried out to the highest standards

Ensuring Schedules and Objectives are met

Migration of process from Aspect UIP 6.5 to Aspect UIP 7.3

Developing and Motivating teams to do better

Handling about 30 team members

Always driving for continuous improvement of performance

Ability to handle emergency situations as they arise

Able to deputies in Manager’s absence

Secure adherence to Company’s policies and guidelines

Assisting in the recruitment, training and development of staff PERSONAL

Having a hand’s on attitude to all work related and managerial issues

Approachable with a friendly outgoing personality

Extensive PC skills including MS Outlook, MS Word, and MS Excel.

Physically fit and able to stand and walk for long periods of time.

Trustworthy and able to work in total confidence

Ability to work positively with others

Willingness to learn new skills.

Logical, passionate and determined when approaching problems. Past Responsibilities - Aspect UIP (SIP/VOIP Platform)

AQM Installation and Implementation at various locations.

Aspect 6.7 version upgraded with Aspect 7.2 version at IndiaInfoline.

Patches installed at 7.0 and 7.2 versions.

Monitoring the database activities.

Upgrade of system to latest Version released by the Aspect team.

Upgrade the application of patches released by Aspect.

Schedule maintenance activity; restart the Aspect server after every 30 days.

Providing rigorous education and ongoing training to technology and Operation staff.

Monitoring Output database updation on regular intervals.

Maintain proper Product and site conditions in accordance with Aspect’s recommendations.

Handle the dialer reports which are required for the managements Aspect IVR Responsibilities

IVR creation and modification.

Database Integration with IVR (Financial)

Web Service Integration with IVR

IVR troubleshooting.

SQL server and Linux server Responsibilities

Work experience on SQL server 2005 and 2008

Proficient in writing and executing SQL query

Taking backup of the database

Creating DSN on external database

Proficient in writing LINUX commands and handling in LINUX server

SQL server integrated with Aspect.

SAP Business Object XI 3.1 /3.0

Designed BO Report templates.

Involved in day to day Business Objects Server maintenance.

Implemented best practices for using Business Objects Suite.

Provided support to resolve client technical issues.

Expertise in BO XI R2 CMS and complete security model at BO enterprise level.

Well versed in BOE architecture, Services process flows, content, security, scheduling and publishing.

Conducted end user training sessions and prepared training material.

Trained users in basic & advanced reporting functionalities, creating Ad-hoc reports for analysis.

Migration of SAP BO 3.1 SP2 to SAP BO 4.0 SP5 FP 7

Business Objects Enterprise XI3.1 and 4.0 security access, creating users, groups, scheduling reports.

Event creation.

Creating connection on server for universe designer.

Troubleshooting of Business Objects servers.

Handling day to day query.

Server Monitoring

Scheduling reports

Managing and using the Central Management server & Repository.

Configuration of Job Server

Cisco IPT Telephony

Experience in the troubleshooting and performance management of voice infrastructure networks

(Aspect UIP and Cisco IPT)

Extensive knowledge/experience with Cisco Voice over IP systems and components including Call Managers, Gateways, Cisco RTMT, Cisco Unity, Voice mail

Implement changes to the telephony environment ( Call managers, gateways, gatekeepers, and Unity Voicemail system) as per business requirements,

Educational Profile

B.E (Computer) College of High Tech Engineering

H.S.C. from Jnana Sarita College

S.S.C. from Carmel High School.

Certification Details

Aspect Unified IP 7.2 Installation Assessment

Aspect Unified IP 7.2 Technology Specialist Assessment Personal Details

Date of Birth: 12th July. 1981

Language Know: English, Hindi & Marathi.

Gender: Male

Current CTC – 9.5 Lacs

Expected CTC – 40% to 50% hike

Contact this candidate