CARLOS A. FLORES

adg0oi@r.postjobfree.com Mission, TX

956-***-**** linkedin.com/in/carlosaflores

SENIOR OPERATIONAL EXCELLENCE MANAGER

Certified Lean Six Sigma Black Belt, worked for three Fortune 500 companies in different industries, plus research and consulting. Experience managing departments ranging from 9 to 250 employees, both salaried and hourly (union and non-union), as well as an individual contributor, working on-site or remotely. Proficiency in Continuous Improvement, Data Mining and Analytics, and KPI Dashboards and Scorecards. P&L responsibility, project management, finance, and business management. Work effectively influencing others across business functions at all organizational levels. Domestic and international travel, performing start-ups and transfers from multiple global sites. Excellent analytical skills, combined with highly effective oral, written, and presentation skills. Advanced computer skills, proficiency in Access, Alation, AMPL, Arena, AutoCAD, Excel, Hyperion, LINGO, Minitab, MOST, Oracle, Outlook, Perl, PostgreSQL, PowerPoint, Project, Python, SAP, SFDC, Spotfire, SQL, Tableau, VBA, and Word. Bilingual: English / Spanish.

EXPERIENCE

GENERAL ELECTRIC (GE) – McAllen, TX and Mission, TX (Remote) November 2008 – July 2020

Site Cost Leader, Senior Project Management Staff Manager, GE Aviation – McAllen, TX March 2018 – July 2020

Worked with remote teams to identify and implement yield and productivity improvement projects, over $4M savings.

Drove teams to reach $6.9M cost out for the site and to reduce average applied hours per part.

Helped increase repaired material usage for $90M scrap replacements by adopting and monitoring picking rules.

Developed multiple SQL queries and Spotfire & Tableau reports to automate metric calculations and visualizations.

Enhanced other Spotfire reports and SQL queries developed by Headquarters Digital Team for the global network.

Created Excel/VBA-based Scorecards and Smartsheets to help teams track costs and multiple project status.

Built an automated short/long-term capacity planning tool, reducing update time from 1 week to hours.

Senior Forecasting Manager, Business Intelligence, GE Power – Mission, TX (Remote) March 2016 – February 2018

Provided support to Steam/Gen, Gas, and Gas Rotors businesses across all their repair shops in the global network.

Created Excel/Tableau-based ‘Fulfillment 5’ QMI Dashboard with 27 charts for over 50 service centers worldwide.

Built Access/Excel/VBA tool to semi-automate data gathering and reduce response time from 1 day to 30 minutes.

Developed Tableau reports to automate metric calculations and data visualizations with drill-down details.

Contributed to the short and long-term business planning for all service centers in the network.

Program Leader, Global Capacity Planning, GE Power & Water – Mission, TX (Remote) April 2014 – March 2016

Provided support to Steam/Gen, Gas, and Gas Rotors businesses across all their repair shops in the global network.

Created short/long-term business plans, reducing cycle time from 3 months to 3 weeks, increasing variables by 5x.

Improved vouchered hours data collection and analysis, boosting the report’s data accuracy from 62% to 98%.

Built Excel/VBA-based slotting tool and dashboard, improving efficiency and providing visual representation of jobs.

Reduced material descriptions by 73% and product codes by 62% to improve and simplify data entry.

Developed at least 8 different additional Excel/VBA-based reports to reduce workload of co-workers.

Master Planner, Steam/Gen In-Shop, GE Power & Water – Mission, TX (Remote) June 2013 – April 2014

As an individual contributor, provided multiple tools to improve repair job scheduling, shipping, and billing.

Developed slotting tool to quickly understand which repair shop would be the best option to repair the parts, using Google Maps distances, showing Gantt charts to represent current and future jobs in the shop.

Improved the Fulfillment Scorecard, incorporating slotting tool and Gantt charts with VBA macros.

Fulfillment Planning Manager, GE Aviation – McAllen, TX September 2010 – June 2013

Managed two departments, Customer Service and Shipping/Receiving, consisting of 5 Customer Service Reps, 1 Supervisor, 1 Admin Assistant, 1 Co-Op, and 8 S/R handlers. Provided capacity planning and headcount analysis. Helped drive the shop to meet the sales, delivery, and quality targets.

Worked directly with internal and external customers, provided status reports, delivery performance, and site visits.

Performed recovery plans, volume, backlog, and sales forecasting; overseeing initial order scheduling.

Helped support departments like Engineering, Quality, Finance, EHS, and HR to lean their processes.

Worked with Headquarters to implement initiatives at the component repair shops and held salvation reviews.

Ensured accuracy of repairs performed, catalog prices, invoicing, shipping docs, and delivery terms.

Carlos A. Flores adg0oi@r.postjobfree.com Page 2

Lean Six Sigma Black Belt, GE Aviation and GE Energy – McAllen, TX November 2008 – September 2010

Led Lean and Six Sigma projects for Engine Services and Energy Services in the two McAllen sites.

Built capacity analysis to quantify personnel and equipment requirements, reducing calculations from 5 to 1 day.

Implemented lean layouts which improved product flow, reduce distance traveled, and square footage by 30%.

Developed customized Lean Training with Lego Workshop focused on a repair operations and trained personnel.

Co-led and participated in Action Work Outs (AWO) and Lean Skill Set Events, mentoring Green Belt certifications.

Created and automated visual tracking tools to show open orders status and to track and reduce overtime hours.

Developed and automated key reports and forecasting tools to improve current week sales and delivery metrics.

JABIL GLOBAL SERVICES – McAllen, TX and Reynosa, MEXICO October 2002 – October 2008

Business Unit Manager, Research In Motion (RIM) March 2007 – October 2008

Led a smartphone repair business unit that consisted of 250 employees and 24/7 operations with multiple shifts.

Managed a business unit start-up and ramp-up, with full P&L responsibility, driving costs down to achieve goals.

Calculated Non-Recovery Expenses (NRE) and responded to Requests For Quote (RFQ) for pricing and negotiations.

Prepared Capital Expense Requests (CER) and their justifications for top management approval.

Elaborated annual volume, investment, personnel forecasts & schedules, and performed personnel evaluations.

Senior Manager, Industrial Engineering and Calibration October 2002 – May 2007

Managed two departments consisting of 7 Industrial Engineers, 6 Industrial Technicians, 1 Calibration Supervisor, and 10 Calibration Technicians. External customers included: DirecTV, EchoStar, Ericsson, HP, HP OEM, HP Tapes, Microsoft, Motorola, Nokia, Quantum, RIM, and Seagate. Established annual budgets, staffing, training plans, and evaluations.

Helped increase revenue by increasing from 1 to 12 customers and from 415,000 to 845,000 sq. ft. in 5 years.

Applied Lean/Six Sigma techniques to improve layouts and streamline processes within the 8,500-employee sites.

Led capacity and headcount analyses and production and warehouse layouts for product start-ups and transfers of 14 business units in the 3 repair sites and the distribution center.

Managed the 160,000 sq. ft. new building start-up project, analyzed building expansion options and costs.

Led process/layout improvements, reduced 25% of clean room space and 20% of traveled distance.

SEAGATE TECHNOLOGY – McAllen, TX, Reynosa, MEXICO, and Oklahoma City, OK August 1999 – October 2002

Manager, Industrial Engineering June 2000 – October 2002

Led the Industrial Engineering department consisting of 5 Industrial Engineers and 4 Industrial Technicians.

Led Excel/VBA/SQL-based capacity analyses, reducing 75% calculation time, and equipment layouts for over 20 different product transfers from 5 former repair sites: Oklahoma City, Singapore, Malaysia, Indonesia, and Thailand.

Managed the 100,000 sq. ft. new building distribution center start-up project.

Led the Space Consolidation Project, reduced 37% of the repair area and 15% of headcount.

Advanced Industrial Engineer, Industrial Engineering and Cost Management August 1999 – June 2000

Individual contributor within the design and repair sites.

Built cost and simulation models and performed analyses for products in design, production and rework phases.

Helped implement and improve the Worldwide Capacity Planning System.

EDUCATION

Doctor of Philosophy (Ph.D.), Industrial Engineering – Emphasis Area: Operations Research Ph.D. Candidate

Arizona State University (ASU) – Tempe, AZ

Master of Science in Engineering (M.S.E.), Industrial Engineering – Emphasis Area: Operations Research

Arizona State University (ASU) – Tempe, AZ

Bachelor of Science in Engineering (B.S.E.), Electronics and Communications Engineering

Instituto Tecnologico y de Estudios Superiores de Monterrey (ITESM) – Torreon, MEXICO

CERTIFICATIONS & VALUABLE TRAINING

Lean Six Sigma Black Belt, Lean Six Sigma Green Belt, and GE AOS Practitioner Certification by General Electric

Digital Data Analyst and Lean Academy Training by General Electric

Lean Six Sigma Brown Belt and Lean Master Program Training by Seagate Technology

BasicMOST Training by HB Maynard Institute

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