OBJECTIVE: To obtain a challenging and meaningful position within the Information Technology field that enables me to utilize my skills, experience and education.

TECHNICAL EXPERIENCE: My technical experience consists of VMware in which I have 15 years rs of hands on experience. I have built Virtual Centers, Domain Controllers, SQL Servers, Exchange Servers, FileShare Servers, etc. I managed and operated 5 windows server stacks and a host of Virtual Machines which services 13 to 3000 clients during Warfighter Exercises as well as Supporting Units for a Brigade within the Missouri Army National Guard.

PROFESSIONAL EXPERIENCE:

May2019 – June2020 ECCO Select - USDA Kansas City, MO Senior Systems Administrator

Tier 2 responsible for troubleshooting windows and Linux operating systems to ensure maximum availability.

Collaborated with the monitoring team to help tune performance for the systems.

Monitored and reacted to custom alarms and customer tickets through Remedy and SmartIT as well as receiving inbound calls.

Monitored systems disk space, memory and central processing unit (CPU) usage.

Worked with customers to ensure proper functionality of their applications.

Acted as a resource as needed during critical system outages.

Remote desktop protocol (RDP) into virtual machines (VMs) to perform reboots.

Remote into Linux/Windows systems to clear or add file space performing Linux command line interface (CLI) commands.

Remote into Linux/Windows systems to perform connectivity issues.

Used GovDelivery to create and send memos to customers concerning memory and disc system issues.

Sept2018 – May2019 APEX Systems– Cerner Overland Park, KS Software Support Specialist

Traveled to various locations onsite conducting elbow to elbow end user support and training to use the Electronic Medical Record (EMR) software (Cerner software) within their daily operation.

Helped end users to successfully adopt new Cerner solutions by delivering elbow to elbow support such as documenting patient information and navigating through the EMR software.

Provided elbow to elbow support for end users in various areas: Cardiac Rehabilitation, Family Practice Clinic, Burn Intensive Care Unit (BICU), Telemetry, Registration, Emergency Department (ED), Ambulatory, Health Profession Pediatrics Clinic, Intensive Care Unit (ICU) and Operating Room (OR).

Provided elbow to elbow support for Physicians at Emory University Hospital during Favorites Fair.

Provided elbow to elbow support for end users at McLeod Health within Ambulatory, Registration, Revenue Cycle, and FirstNet.

Provided elbow to elbow support for Physicians and Nurses at a Family Practice Clinic within Bluffton Regional for Registration (Inpatient/Outpatient) in Revenue Cycle.

Provided elbow to elbow support for end users at the Pediatric Clinic within San Juan Health Profession for Registration, PowerChart Ambulatory Inpatient/Outpatient and Revenue during Cerner Go Live Millennium.

Provided elbow to elbow support for Physicians and Nurses at Hutchinson Regional Medical Center within Telemetry and MedSurg during Cerner Go Live Millennium.

Skills using various applications within Cerner Software: PowerChart, FirstNet, and Revenue Cycle during Go Live Cerner Millennium.0

Apr2009 - Sept2018 Missouri Army National Guard Kansas City, MO Information Services Technician Officer

Managed and maintained Microsoft servers while also using VMware: Data Dissemination (DDS), Active Directory (AD), Domain Controllers (DC), and Exchange.

Managed additional Virtual servers for the US Army Command Post of the Future (CPOF); Master, Backup, DataBridge, Search, Midtier, Ventrillo, and Repository.

Supervised and managed information system assets associated with Automated Information Systems (AIS) and Internet Protocol Local Area Networks.

Assisted in planning, developing, implementing, and test a myriad of state-of-the-art, real time voice and data tactical information systems. Lead personnel and sections while managing the training of personnel on the installation, administration, management, maintenance, operation, integration, securing and troubleshooting of tactical AIS, intranets, and video teleconferencing (VTC) systems.

Assisted in developing policy recommendations and advise the commander and staff on planning, installing, administering, managing, maintaining, operating, integrating and securing information systems on Army, Joint, Combined and Coalition networks.

Warfighter Information Network - Tactical New Equipment Training Course in which I became familiarized on various Software: SolarWinds Orion, SolarWinds Engineer Toolset, SolarWinds Cirrus, Heat Trouble Ticketing, Structured Query Language(SQL), Cisco Monitoring/Analysis/Response System(MARS), Cisco Security Manager(CSM), Cisco Intrusion Prevention System(IPS), Cisco Adaptive Security Appliance(ASA), Cisco Secure Access Control Server(ACS), and Hercules Enterprise Management.

Completed hands on training from Warrant Officer Advance Course in Cisco Certified Network Professional(CCNP), Advanced Voice over Internet Protocol(VOIP), Host Base Security System(HBSS), System Security, Structured Query Language(SQL) Database Administration, Microsoft Server 2012, Windows PowerShell, Systems Center Configuration Manager(SCCM), Thin Client Architecture, Project Management, Information Technology Infrastructure Library(ITIL), Network Application(NetApp), Advanced Virtualization, and an End of Course Capstone.

Completed hands on training from Warrant Officer Basic Course in Cisco Academy semesters 1 thru 4, which consisted of Network Academy Basic Networking, Router Basics, Virtual Local Area Networks(VLANS), Voice over Internet Protocol(VOIP), Cisco Security with an emphasis in Firewall. Additional training in Wireless LAN Security, Network Monitoring, Windows 2003 Server, Microsoft Server(MS) 2003 Network Infrastructure, MS Active Directory Infrastructure, MS Systems Center Configuration Manager(SCCM), MS Exchange Server, Structured Query Language(SQL), Server 2005, MS SharePoint 2007, Tactical Radio Network Planning, Synchronous Collaboration(Adobe Connect), UNIX, Network Appliance(NetApp) Storage Area Networking(SAN), Virtualization, Battle Command Services Integration, Security+, and an End of Course Capstone.

Supervised and provided technical guidance to 10 soldiers in accomplishing their duties.

Assisted in writing 10 annual performance reviews.

May2013 – Feb2018 Northrop Grumman Leavenworth, KS Systems Software Analyst

Analyzed requirements, develops and coordinates solutions and supervises the implementation of Windows XP hardware and software solutions to Warfighter Exercise (WFX) digital data collection, archiving and retrieval processes.

Oversees the employment of client systems, as well as networking equipment and peripherals that directly support the Warfighter Exercise (WFX) Tactical Local Area Network (TACLAN) and Mission Command Training Program (MCTP) Intranet.

Worked independently and applies systems analysis and design techniques to the unique Digital Support Team (DST) computer system in the broad area of data retrieval and manipulation.

Server installation and configuration with Windows Server 2003, 2007 and 2008.

Worked with the Army Mission Command Systems Suite (AMCS) which consist of building operating systems and servers.

Built domain controllers on a Windows Server 2003 platform with Exchange and SharePoint support services.

The AMCS Suite includes the Battle Command Server, Tactical Mission Command Servers (TMCS), along with web servers for domain to domain collaboration.

Configured and Installed IAVA updates and other patches when needed.

EDUCATION:

Bachelors of Science Management/Computer Information Systems, Park University, Parkville, MO., December 2002

Associate’s Network Systems Administration, ITT Technical Institute, Kansas City, MO., September 2013

MILITARY EDUCATION:

Warrant Officer Advance Course Phase I & II, Fort Gordon, GA., March 2016

Systems Administrator Course, Kansas City, MO., March 2014

Systems Administrator Course Fort Leonard Wood, MO., March 2013

Joint Incident Site Communication Capability, Jefferson City, MO., August 2012

Systems Administrator Course, Fort Leonard Wood, MO., May 2012

Security+, Camp Robinson, AR., December 2011

Command Post Of the Future System Administrator Course, Kansas City, MO., October 2011

Flash Forward Resiliency Trainer Course, Topeka, KS., September 2011

Warrant Officer Basic Course Phase II & III, Fort Gordon, GA., May 2011

Warrant Officer Basic Course Phase I (Cisco Academy Phase I & II), Camp Robinson, AR., August 2010

Warfighter Information Network - Tactical New Equipment Training, FT. Hood, TX., July 2010

Warrant Officer Candidate School, Fort Rucker, AL., March 2009

Carpentry and Masonry School, Neosho, MO., March 2003

Combat Engineer School, Devils Lake, ND., June 1995

ARMY CERTIFICATES:

IT Networking and Cisco Routing

Advanced Routing

VOIP

Network Management

Systems Planning & Management Course

Cisco Academy Phase I & II

Security+

Information Technology Infrastructure Library(ITILv3)

CLEARANCES:

Currently hold a Top Secret Security Clearance

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