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Customer Service Assistant

Location:
Chicago, IL, 60615
Posted:
October 15, 2020

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Resume:

Jennifer Nicholson

Chicago, IL ***** 773-***-****

linkedin.com/in/jennifer-m-nicholson jenniffernic@yahoo.com Financial and Investment Operations Professional

Flourish in Team Environments That Meets Goals While Ensuring Top-Notch Customer Service Team player with expertise within the Financial and Investment industry. Demonstrated success in providing analytical support and accountability for the reconciliation of transaction activity, positions, market value, and cost value. Thrive in high-pressured environments knowing work will impact the business overall. Strong drive to be successful in all pursuits. Being a person who is committed to lifelong learning I am always looking to grow within my career. Looking to relocate to the Indianapolis area. Microsoft Outlook, Excel, Word, PowerPoint Adobe Acrobat Portia (In-house System) Customer Service Blackrock Aladdin DTCC Alert Bloomberg Trade Path Monitor Problem Resolution WebEx & Zoom Cisco IP 7914 Switchboard Administrative Support Team Oriented Professional Experience

NEUBERGER BERMAN INVESTMENT ADVISORS LLC, 2013 - 2020 Spinoff of Lehman Brothers, Chicago, IL

Trade Processing Operations Analyst

Assembled and distributed TBA settlement report to inform brokers and custodians of all incoming and outgoing wires. Sustained various checklists for changes due to adding or removing accounts, custodians, or contact information. Composed Legal Document requests for Client and Brokers. Monitored fail reports and resolved discrepancies as prescribed.

• Monitored trades executed in Aladdin to assure trades flowed into corresponding systems that transmitted information to custodian and broker to guarantee timely and efficient settlement.

• Observed staff to study daily tasks regarding information processing and performance to better understand business system needs.

• Managed custodian account process to accurately sustain visibility of all accounts to encounter company Operations Trade Audit and Compliance. Key custodian accounts included State Street Bank, Amalgamated, Northern Trust, JP Morgan, PNC.

• Reconciled trade settlement discrepancies between a client account and brokers, performed investigations, identifying the root cause, and achieving account balance.

• Delivered analyst responsibilities by defining procedures on analyst account process and systematic steps.

• Collected, arranged, and inputted custodian’s information efficiently into the digital DTCC Alert database for trade settlement use.

• Monitored up to 5000 + executed trades in Aladdin on a weekly basis. NEUBERGER BERMAN INVESTMENT ADVISORS LLC, 2009 - 2013 Spinoff of Lehman Brothers, Chicago, IL

Trade Processing Operations Clerk

Executed brokerage/custodian daily transactions, holding reporting, and monthly trade reconciliation reports. Processed up to 5000 + transactions on a weekly basis. Composed legal document requests for clients and brokers. Performed administrative duties for 8 colleagues, including Vice President and configured presentation binders for client meetings, travel arrangements, expense reports, and maintained visitors' access in the database.

• Remodeled on-demand, client-provided reports and partnered with IT to meet external system demands.

• Developed custodian account process to accurately sustain visibility of all accounts, meeting company Operations Trade Audit and Compliance. Key custodian accounts included State Street, Amalgamated, Northern Trust, JP Morgan, PNC.

• Created bank letters and trade-related documents to supervise audit compliance and verified organization, transfer, and tracking at an off-site facility.

• Coordinated onboarding for new hires, ensuring received required software access and set up required for start dates.

LEHMAN BROTHERS ASSET MGMT. LLC, Chicago, IL 2001 - 2009 Trade Processing Operations Clerk

Executed brokerage/custodian daily transactions, holding reporting, and monthly trade reconciliation reports. Processed up to 5000 + transactions on a weekly basis. Composed legal document requests for clients and brokers. Performed administrative duties for 8 colleagues, including Vice President and configured presentation binders for client meetings, travel arrangements, expense reports, and maintained visitors' access in the database.

• Remodeled on-demand, client-provided reports and partnered with IT to meet external system demands.

• Developed custodian account process to accurately sustain visibility of all accounts, meeting company Operations Trade Audit and Compliance. Key custodian accounts included State Street, Amalgamated, Northern Trust, JP Morgan, PNC.

• Created bank letters and trade-related documents to supervise audit compliance and verified organization, transfer, and tracking at an off-site facility.

• Coordinated onboarding for new hires, ensuring received required software access and set up required for start dates.

Additional Experience

LINCOLN CAPITAL MGMT. COMPANY, Acquired by Lehman Brothers, Chicago, IL, Office Assistant FIRST CHICAGO BANK, Chicago, IL, Telephone Banker

SMW TRADING CO., INC., Chicago, IL, Data Entry Clerk Education

Bachelor of Science (BS), Business Studies in Business Finance, Southern New Hampshire University, Manchester, NH- expected completion 2021



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