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Project Coordinator/Analyst

Omaha, NE
October 15, 2020

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Dana Bolender

*** ********** *** #*

Bellevue, Nebraska



Information technology professional with 14 years’ experience in conversion of data from one format to another, using web-based proprietary software to append data to client files as well as preparing them for relational database platform. Also coordinated American Express and Coca Cola marketing projects for multiple years each.


Bellevue University

Bachelor of Science Project Management

Bellevue, Nebraska

Graduated June 2017

Bellevue University

Associates in Communication

Bellevue, Nebraska

Graduated June 2017

Employment History

CSG Systems International

Insert Operator

February 2020 - current

•Putting together billing statements with inserts using Bluecrest EPIC machines to process and send on to mailing

•Ensure quality standards are met during the entire process Services LLC

Warehouse Associate/Learning Ambassador

August 2019 - February 2020

•Induct, divert, buffer, and stow several thousand packages daily for the Omaha metro area

•Promoted to learning ambassador in November. This position requires training new hires their job functions and safety procedures for any of the positions in the sortation process.


Various Roles


Data Developer/Project Coordinator - Client Services Support

September 2007 – November 2018

•Collaborated with the project manager for an email and marketing campaign projects for American Express for 2 years using Sharepoint and JIRA to organization and communication.

- $8 million dollar client with a team of 53 workers dedicated to the client.

- Multiple projects for multiple divisions; international and US.

- Involved maintaining and changing their master database files.

•Worked with client files to help build databases that were used in a web-based, relational database marketing platform to append and analyze data that the clients needed.

•Import data into MS Excel to convert to a usable format for database management. Also run pivot tables and functions as quality checks when customized data is appended.

•Assisted with the development of project plans and manage them.

•Provided support to the Project Manager in setting goals, and provided support team members

•Worked closely to enhance customer and partner relationships

•From 2008-2010 contracted to Coca Cola for the creation and maintenance of their web-based marketing file. Communicated using a stakeholder list and organized using Excel and Word documents.

- $2 million dollar contract with a team of 10.

- Worked with numerous bottling units that had their own special marketing rules.

- Helped transition the project to a mostly automated process.

Data Conversion Tech

October 2001 – August 2007

•My responsibilities include extracting, transforming, and loading of customer data for custom data appends and/or database management.

Shipping Clerk and Data Processing

November 1996 – August 2001

•Performed quality control on products being shipped out to ensure clients were getting what was ordered.

•Printed out mailing lists, labels, 3x5 cards, and electronic media using IBM printers and specialized software for disks and cd-roms/dvds.

Professional Skills

Problem solving skills: Advanced

Data backup and retrieval: Advanced

Database management: Advanced

Analytical: Advanced

MS Excel: Intermediate

MS Access: Advanced

Risk Management and Analysis: Beginner

Qualitative Analysis: Beginner

Quantitative Analysis: Beginner

Project planning and development: Beginner

AS400: Intermediate

JCL Programming: Beginner

RPG Programming: Intermediate

SQL for Oracle: Beginner

MS Project: Beginner

Interpersonal Communication: Intermediate

SharePoint: Intermediate

Multitasking: Advanced

Organization: Intermediate

Budget Planning/Analysis: Beginner

Cash Flow Analysis: Beginner

JIRA: Beginner


Sue Sova


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Cynthia Durham


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Jessi Palmieri


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