Data Analyst Customer

Vishnu Priya Jyesta

• ********@****.*** • Ph: +1-470-***-**** • https://github.com/PriyaJyesta • http://linkedin.com/in/vishnu-priya-jyesta EDUCATION

Master of Professional Studies in Data Science Jan 2020 – current University of Maryland, Baltimore County GPA: 3.9/4 Bachelor of Technology, Electronics and Instrumentation Engineering Jun 2016 GITAM University, Gandhi Institute of Technology and Management, India GPA: 3.79/4 WORK EXPERIENCE

Tata Consultancy Services, Hyderabad, India

Business Analyst Dec 2016 – Dec 2019

• eCommerce interface and Policy management business analyst for US Market

• Lead technical design sessions with multiple teams including business stakeholders, engineering leads and clients for building the product road map and integration with systems

• Successfully shaped online product vision by deliberating internally and with key external partners

• Actively involved in facilitating JIRA scrum and Kanban board by updating the stories in product backlog, tracking dependencies and prioritizing tasks

• Reduced 30% of developers rework by aligning with cross-functional teams to implement technical solutions and scope definition for product releases on-time

• Deciphered program strategy into detailed requirements and prototypes

• Conducted detailed sprint planning, story mapping, backlog management, UAT sessions with all teams involved to ensure on-time solution for significant incidents occurred in test environment that reduced average project completion time by one month

• Delivered dashboards using Tableau and advanced Excel that depicted after launch analysis which helped business make strategic decision that aided the annual sales growth by 3-4%

• Received a certificate of appreciation during the client visit for being the top performer consistently INTERNSHIPS

Petrofac International Ltd, India May 2015 – Jun 2015 Project Analyst Intern

• Assisted with research and market analysis to improve the KPI and reduce the operational overhead costs for petroleum locations in South-Asian Market

• Successfully delivered the project and efficiently improved the supply chain process by 8% and a profit of $75k quarterly

• Documented the functional specifications and process flow of the project into BRD and FRD to best align with the business vision and optimize ROI

IUPAC (Formerly Nuclear Science Centre), India May 2014 – Jun 2014 Data Analyst Intern

• Interpreted customer data and analyzed results by identifying trends and patterns, improving efficacy by 6%

• Developed and maintained complex SQL scripts to create dashboards for executives to find out root cause analysis SKILLS

• Programming skills: Python, Angular 2/5, HTML5, CSS3, JavaScript, STATA

• Analytical Tools : MS Excel, Tableau, Power BI, JIRA, MS Project, MS Visio

• Machine Learning: Supervised and Unsupervised Learning, Text Mining and Machine Learning algorithms

• Database : SQL, MySQL, MS Access

ACADEMIC PROJECTS

Analysis of Customer Churn in Telecom Oct 2020

• Performed exploratory data analysis on customer data by predicting behavior to retain customers

• Implemented data cleansing, data transformation, data visualization and built predictive models using Random Forest Classifier, Logistic Regression predicting churn to improve customer retention Sentiment Analysis of Tweets March 2020

• Implemented the Navies Bayes classifier, SVM classifier and Logistic regression to analyze customer tweets.

• Conducted sentiment analysis using text mining to classify tweets into having a 'positive' or 'negative' sentiment with test accuracy of 89%.

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