Executive Customer

RESUME

DHIVYA.R

**/* **** *** ******,

Soundaralingam pillai lane,

Sholavandan,

Madurai. Mobile No:730-***-****

625214 Email :**************@*****.***

CAREER OBJECTIVE

To achieve a tremendous position in a professional organization where I can enhance my tactics to kick start my skills for the augment of the organisation by impressive performance hard work allegiance and continuously improving my knowledge base. EDUCATIONAL QUALIFICATION

Park college of Technology (Aeronautical Engineering) 2013-2017

6.24

Adharsh Vidhyalaya Higher Secondary School (HSC)

2012-2013

74%

Keren Matriculation Higher Secondary School (SSLC) 2010-2011

89.2%

PROFESSIONAL SUMMARY

Worked as a customer support executive at NET AVENUE TECHNOLOGIES, Guindy for Six months.

Worked as a Technical team support in ALLSEC TECHNOLOGIES (Samsung process, Chennai) for 1 year 11 months.

EMPLOYMENT SCAN

NET AVENUE TECHNOLOGIES:

Customer Support Executive:

Responsibilities & Roles:

Providing order related queries to customers

Handling customer calls ( Foreign & Domestic)

Replying Emails regarding product related queries, order status, payment details. Replying customer live chats through Facebook Messenger, Whatsapp and Instagram. ALLSEC TECHNOLOGIES

TECHNICAL TEAM SUPPORT

ALLSEC is a global provider of business process.

Technical Support for Customer queries

Delegating calls to service Engineers

Maintain KPI to achieve Customer satisfaction.

EXTRA CURRICULAR

Awarded the certificate of Exemplary performance at Allsec Technologies Private Limited for the month of October 2018.

Awarded the certificate of Excellence by Red Carpet Service at IFEX 2016 at Codissia Tradefair Complex, Coimbatore.

Awarded the Appreciation certificate for Social service for participating in Awareness and control activities for Dengue fever conducted by Avinashi Block Govt. Primary Health centre, Tirupur.

STRENGTH

Extrovert

Hard Worker

Adoptability

HOBBY

● Gardening

● Reading books

PERSONAL DETAILS

FATHER’S NAME : Mr.A.RAMAR

DATE OF BIRTH : 23rd JULY 1996

AGE : 24

LANGUAGES KNOWN : TAMIL & ENGLISH

MARITAL STATUS : SINGLE

DATE :

PLACE: CHENNAI (DHIVYA.R)

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