Manager Customer Service

Location:

Birmingham, AL

Posted:

October 15, 2020

Contact this candidate

Resume:

Joshua O’Shields

**** *** ****** **** ****, Birmingham, Alabama 35243 205-***-**** **************@*****.***

Dear Sir/Ma'am,

I believe that my proven communication skills, professional attitude, and ability to learn and succeed under tight deadlines will make me an effective asset to your team.

I am a highly results-oriented individual with experience in customer service. I thrive in team settings and work efficiently for customer service satisfaction.

The qualities I will bring to your team include:

Customer Service: I have a track record of solving customer issues I am faced with in an effective and professional manner. I have success in excellent client relationships.

Professional Attitude: As my references will attest, I strive to be dependable, positive and upbeat, regardless of the situation.

Passion and Motivation: I take pride in making consumers happy and solving problems. I am also highly motivated to progress in my career and eager to grow and succeed.

I've attached my resume with more information about my background. I feel confident that I could make a great contribution to your team. Thank you for your time, and I look forward to hearing from you soon.

Sincerely,

Joshua O'Shields

Joshua O’Shields

4755 Old Looney Mill Road, Birmingham, Alabama 35243 • 205-***-**** • **************@*****.***

Professional Summary

Capable of executing tasks responsibly thru highly motivated initiatives and goal setting, while always striving to be adaptable and increase cost effective production. Proven ability in professional and respectful communication skills and being a conscientious, ethical and dependable team player.

Skills

Leadership and Teamwork Progression in the Workplace at all Times

Client Relationship Management Ability to take Pride in the Task at Hand

Management and Administration Self-motivated

Work History

Account Executive of the Northeast and Mid-Atlantic regions, 02/2019-05/2020

Encompass Health- Birmingham, Alabama

Managed 45 hospitals marketing events as well as any other marketing requests.

Hosted meetings and event planning seminars for CEO’s, BDD’s, and Regional VP’s

Met revenue goal in over 40 hospitals in every quarter while in position.

Managed a high influx of emails and challenges on a daily basis.

Accomplished over 100% of budget for both regions during my tenure.

Shipping Coordinator, 02/2017 to 02/2019

Encompass Health System – Birmingham, Alabama

Coordinate and facilitate all packaging, shipping or delivery of customer orders of print jobs, binders and bags in a timely and cost effective manner.

Handle all aspects of courier run to Corporate, Lakeshore, Hangar and vendors, etc including pickups and deliveries.

Utilize appropriate resources to effectively and successfully execute responsibilities.

Develop and execute action plans effectively.

Understand different departments and their roles in the corporate office. Readily adapt to new or challenging circumstances.

Trainee in Finishing/Distribution Department, 05/2016 to 02/2017

Encompass Health – Birmingham, AL

Train and execute tasks as needed in the Finishing and Distribution Department

Sales Manager, 10/2015 to 05/2016

Gold's Gym International – Birmingham, AL

Learned and executed sales processes including marketing strategies and initiatives.

Trained and managed a sales team from interview to full productivity with assistance from general manager.

Led all district sales meetings and training sessions.

Practice great communication and customer service skills.

Fitness Consultant, 04/2015 to 10/2015

Gold's Gym International – Birmingham, AL

Established new member contracts, explained rules and offered advice on how to maximize benefits.

Ensured all gym equipment was in optimal operating condition and instructed clients on proper use.

Educated clients on effective ways to exercise while on business travel, at home and on vacation.

Served as a point of reference for fitness expertise within the club.

Performed initial client assessment and analysis to begin research process.

Front Desk Associate, 02/2015 to 04/2015

Gold's Gym International – Birmingham, AL Collected deposits, fees and payments.

Maintained account records.

Actively pursued personal learning and development opportunities.

Cultivated a customer-focused environment by greeting and responding to all customer needs. Maintained strong reputation of efficiency and accuracy, earning numerous recommendations from satisfied customers.

Provided elevated customer experience to generate loyal clientele.

Handled all customer relations issues in a gracious manner and in accordance with company policies.

Education

High School Diploma: 2013

Oak Mountain High School - Birmingham, AL

2015

Wallace State Community College - Hanceville - Hanceville, AL

References

Angela Alley

Education Program Manager Encompass Health ******.*****@***************.***

D.C. Hall

JV Wrestling Coach & History Teacher