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Manager Operator

Location:
Cite Ezzehour, Sousse, Tunisia
Posted:
October 15, 2020

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Resume:

E WORK HISTORY

Laico Tunis Hotel, Spa & Conference Center

General Manager (Since Pre-opening Phase)

Employer: LAICO Hotels & Resorts

Destination : Tunis – Tunisia

Period : June2017 to Current

Facilities : 305 keys : Standard Rooms,

Executives Rooms, Deluxe Suites, Executive

Suites, Presidential Suite, 3 Restaurants, 3

bars, Conference Center with 10 meeting

rooms, Huge Ballrom up to 1 200 pax, Spa &

Executive Lounge.

Main Achievements :

- Successfull re-opening of the iconic

hotel of Tunisia ( previousley known

as Abou Nawas) after rehabilitation

program 120 M dinars Budget.

- training of the permanent existing

staff

- Implementation of Laico SOP’s

- Supervision of the rehabilitation work

incollaboration with the owner and

contrators to make the final handover.

- Implementation of a new F&B concept

- Purchase of OS&E, FF&E and Linen

- Supervision of recruitment of the

pre-opening team

- Succesful organisation of the biggest

events of the country : national,

regional and international events :

Arab Head of states Summit Tunis

2019, International Summit of the

Human Rights in the digital Era

RightsCon Tunis 2019, Tunisia Digital

Summit, Africup Startup Summit

2019, Africa Trade Forum, FANAF

2019, Invest in Tunisia Forum, Arab

Boradcasting Festival ASBU 2018 +

2019, FUTURALIA 2018, Women’s

International Forum….

- Strategically positioned the property

to become leader in the market in

MICE Business.

- leader in Banqueting and Outside

Catering : Food and Beverage

Turnover + 18 Millions de dinars.

Wissem SOUIFI

Hotel General Manager

Age : 42 years old

Family Status: Married

+ 2 children (5,11 years old)

E-mail address : adg0ds@r.postjobfree.com

Address : Résidence La Couronne – Cité

Ennasr 2 - Tunis

Skype ID : wissem.souifi

Mobile : +216-**-***-***

PROFESSIONAL SUMMARY

Hotel General Manager with over 18 years of

experience in the Hospitality field managing

resorts and business hotels in varied location

in Africa.

Language Skills :

Arab : Native

French : Fluent

English : Proficient

German : Intermediate

Spanish : Beginner

Russian : Beginner

- model hotel in the implementation of

the Covid-19 safety protocol done by

the ministry of tourism.

- Set up of the best security protocol in

Tunisia’s hotels.

- Elected among the TOP 100

MANAGERS of the year 2019 who

participated actively in the

development of the economic activity

in all sectors in Tunisia by the famous

national Le magazine « Entreprise »

Vincci Hélios Beach

General Manager

Employer : Vincci Hoteles – Spain

Destination : Djerba Island – Tunisia

Period : Februrary 2017 to June 2017

Facilities : 345 Rooms Standards, Superiors

and Bungalows, 3 Restaurants, 3 bars

Conference Center with 3 meeting rooms,

Ballroom, Spa, Kids Center, Water Sports….

Main achievements :

- Implementation of the concept

Framissima Club of Fram

- Implementation of the concept Cooee

of Der Hotels

- Set up of Vincci Hoteles SOP

- Update of F&B concept to adapt it to

the french, german and Russian

Guests.

- Launch of Spanish & Russian Culinary

days.

- Launch of the Wine bar Bacchus

- Preparation of the annual GM’s

meeting Vincci Hoteles.

- Occupancy Rate 92% in the summer

2017.

- maintained a good social climate with

the hotel union and local labor office.

EDUCATION

Graduated in Hotel Management

School : Institute of Hotel Management of

Namur/Namen 1999 – 2002

Country : Belgium

BTS Graduated in Tourism

School : High School of Tourism of Sidi Dhrif

1997- 1999

Country : Tunisia

- Best Framissima Club in Tunisia

Summer 2017

- Best Club Cooee in Tunisia

Summer 2017

Ledger Plaza Bahari Beach

General Manager (Since pre-opening phase)

Employer : Laico & Ledger Hotels

Destination : Dar Essalam – Tanzania

Indian Ocean

Period : January 2013 to January 2017

Facilities : 96 Deluxe Rooms and Suites

, 3 Restaurants, 3 bars Conference Center

with 12 meeting rooms, Spa, Entertainment

Center, outdoor banqueting areas ….

Main Achievements :

- successful opening of the hotel

- set up of Laico Hotels SOP

- development of the outside catering

activity

- development of sportive tourism by

attracting the famous african and

international football teams playing in

Tanzania .

- hotel became one of the most

demanded venues for national and

international conferences hold in Dar

Essalam collaborating with the UN

agencies, NGO’s, international

corporates and the local goverment.

- Trophy of Yield Management 2014

Laico Hotels

- certificate of Excellence Tripadvisor

2015 + 2016

- best Food & Beverage Cost in the

whole group

- best Payroll Ratio in Laico Hotels

East Africa

- set up of central purchasing office in

Laico Hotels East Africa in Nairobi.

- Set up of a regional office of Laico

Hotels in Nairobi

- catering for the event Smart

Partnership 2013 leaded by the US

president Barack Obama.

- Organisation of culinary weeks

turkish, Japanese, spanish and

oriental.

- Yield Management Trophy 2014

Laico & Ledger Hotels

- Certificate of Excellence Tripadvisor

2015 + 2016

- Environment Trophy 2015 from the

municipality of Dar Essalam

LTI - Djerba Holiday Beach

General Manager

Employer : LTI Hotels by Der Hotels Germany

Destination : Djerba Island – Tunisia

Facilities : 296 Rooms, 4 Restaurants, 4 bars,

Spa, Mini Club, Beach Club, ….

Period : October 2007 to December 2012

Main Achievements :

- set up of LTI SOP

- Best Occupancy rate in the island 82%

in 2008.

- Supervision of the rehabilitation of

rooms and public areas

- Supervision of the work of the new

kids club with pool & toboggans.

- Launch of the new beach restaurant

- Launch of the famous Sunset Beach

Bar & organisation of beach parties

with international Deejays.

- Participation in the organisation

committee of the Festival Pop in

Djerba & Djerba Fest.

- Certificate of Excellence Tripadvisor

- Certificate Best Choice Family

HolidayCheck

- Confirmation of the classification

according to the new norms

- Implementation of energy saving

policy.

- Launch of the italian concept Orange

Club with the Italian tour operator In

Viaggi

- Introduction of the french market with

tours operators Auchan Voyages,

Voyages privés & Amplitude

Internationale.

- Launch of the project of the

amusement park AquaClub with the

tour operator Thomas Cook over

different destinations.

- Renovation of the rooms & sheesha

lounge

- Introduction of the Luxembourg

market with the tour operator Luxair

Tours.

- Certificate of Excellence Tripadvisor

2011

- Certificate Best Choice Family by

Holidaycheck 2012

- Classification of the hotel according

to the new norms of Tourism office.

- Launch of Sunset Beach Bar

- Launch of the Festival Pop in Djebra

The Orangers Beach Resort & Bungalows

Director of operations

Employer : Les Orangers Group

Destination : Hammamet – Tunisia

Period : February 2006 to September 2007

Facilities : 275 Rooms, 3 Restaurants, 4 bars,

Spa, Mini Club, Equestrian Center, ….

Main achievements :

- certification ISO 9001 AFAQ-AFNOR

- certification ISO 22000 AFAQ-AFNOR

- certification ISO 14 001 AFAQ-AFNOR

- Holiday Check Best Family Product

2006

- Certificate of Excellence Tripadvisor –

2007

- Supervision of the rehabilitation of

rooms, public areas and restaurants.

- Confirmation of the hotel classification

according to the new norms

- Set up of energy saving policy.

- The best product in Hammamet for

local market

- Development of MICE segment

- best ADR in the area of Hammamet in

2007.

- Marketing launch of the hotel in all

destinations of the network of Thomas

Cook

- Introduction of the hotel in the

Luxembourg market with the tour

operator Luxair Tours.

- Launch of the new product Bungalows

- Respect of health and safety norms

according to the standards of the

British federation of tours operators

FTO.

- Certificate of Excellence Tripadvisor

2007

- Certificate Best Choice Family by

Holidaycheck 2006

- Classification of the hotel according

to the new norms of tourism office.

- Certification ISO 9001 AFAQ-AFNOR

- Certification ISO 22000 AFAQ-AFNOR

- Certification ISO 14001 AFAQ-AFNOR

Garden Park

Resident Manager

Employer : Prima Life Hotels - Czech

Republic

Destination : Djerba Island – Tunisia

Period : August 2004 to September 2005

Facilities : 341 Rooms, 2 Restaurants, 3 bars,

Spa, Mini Club, Berber Center, Water Sports…

Main achievements :

- Implementation of EXIM SOP

- Occupancy rate 87% in 2005

- Best seller in eastern Europe market

- Diversification of markets.

- best entertainment program in all

Prima Life hotels worldwide.

- Launch of Berber Evenings.

- Launch of the new beach Bar

- Best seller in the Belgian market with

Mediterra Tour operator Summer

2005.

Medi Golf Yasmine

Resident Manager

Employer : Houda Hotels

Destination : Yasmine Hammamet – Tunisia

Period : February 2004 to August 2004

Facilities : 142 rooms, 2 Restaurants, 2 bars,

Spa, Mini Club

Main Achievements :

- Set up of Houda Hotels after

acquisition of the hotel.

- Development of the local market

share.

- Best seller Tunisia with Liberty TV

channel Summer 2004.

- Best occupancy rate in Djerba Island

87% in 2005.

- Best Seller Liberty TV Summer 2004

- Iaunch of the Snack restaurant.

Carribbean World Resort - Borj Cedria

Resident Manager (since pre-opening phase)

Employer : Sunny Hotels

Destination : Tunis South – Tunisia

Period : October 2002 to February 2004

Facilities : 345 Rooms, 4 Restaurants, 4 bars,

Spa Center, Mini Club, Beach Club,

Equestrian Center ….

Main achievements :

- Opening of the biggest resort in the

region of Tunis South

- Set up of Sunny Hotels SOP

- Occupancy Rate of 89 % in 2003

- Best Seller Tunisia with differents

tours,operators

- Implementation of the formula Ultra

Inklusive of german Tour Operator

ITS.

- Launch of central purchasing office

for Sunny Hotels.

- Launch of the hotel local school in

borj cedria area

- Introduction of the british market and

maltese market in the resort

Tunisina Travel Service

Official National Tour Guide

Employer : Groupe TTS Aziz Miled

Destination : Hammamet – Tunisia

Period : June 1999 to September 1999

Main achievements :

- youngest guide on national level with

this famous travel agency

- good feedback in all excursions &

tours with the international tours

operators such as Neckermann,

Etapes Nouvelles, Panorama …

- Best Seller ITS, MEDTOURS &

AMPLITUDE Summer 2003

- Occupancy rate 89% Summer 2003 for

Tunis South

- youngest guide on national level with

this famous travel agency

TRAINING ABROAD

Year : 1999 - 2002

Dpartments : all hotel departments along

the scholarship, all weekends.

Establishments : Accor Group Belguim in

different properties (Ibis, Novotel,

Mercure, Sofitel in Namen & Brussels

Country : Belgium

Year : 2000

Department : Finance – F&B

Establishment : Hôtel Concorde

Fontainebleau Paris

Country : France

Year : 2002

Department : Sales – Banqueting – F&B –

Front Office

Establishment : Hôtel SRS Le Plaza Brussels

Pays : Belgium

Year : 2002

Department : Cuisine, Cost Control,

Restaurant

Establishment : Restaurant Italia Grill

Namur Pays : Belgium

LOCAL TRAINING

Theme : Quality Management and Food

safety- ISO 22 000

Cabinet : APROQUEM – APAVE

Theme : Auditor of Quality Management

System

Cabinet : APROQUEM – APAVE

Theme : Operational Costs.

Cabinet : HRS

Theme : F&B Concept in the All Inclusive

formula.

Cabinet : HRS

Theme : management of the food flow

Cabinet : APROQUEM – APAVE

Theme : Upraisal – Human resources

Cabinet : EXCELLIA

Theme : HACCP.

Cabinet : FIRST ACADEMY

COMPUTER SKILLS

- MICROSOFT OFFICE

- AS 400

- ARABSOFT

- FIDELIO SUITE 8

- HOTIX

- MICROS

- SUN FINANCE

- MATERIALS CONTROL

- SKYBAYAN PAYROLL

- CONFERENCE & CATERING

MANAGEMENT SYSTEM



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