Consuela L. Bejan

Bachelor’s Degree in Computer Science and Information and Technology. Passionate

about IT, innovation, and desire for learning. Project Administrator with over ten years performing high quality project coordination in fast paced, hi-tech environments.

231-***-****

adg0dq@r.postjobfree.com

EXPERIENCE

Paydek, Bucharest — Bucharest, RO – Customer Support Agent November 2019– February 2020

• Providing high quality and timely responses to inbound and outbound phone calls and to customer inquiries via emails

• Validate entitlement, assisting customers with unit diagnosis and troubleshooting

• Supporting the company in a complete understanding of our client issues technical services; command thorough knowledge of all company products and services and departmental procedures

• Advising customers on the correct solution for their requirements Lumetra Healthcare Solutions, San Francisco, CA — Project Coordinator March 2011 - May 2013

Lumetra Healthcare Solutions focuses on clinical quality improvement, independent peer review, clinical data analytics and healthcare information technology

• Tracked Service Partner deliverables for over 600 providers participating in the Local Extension Center

• Helped team reach 100% of the Local Extension goal, helping 1063 Providers reach meaningful use

• Tracked all fee for service work daily

• Coordinated teams work with over 1000 Providers in Northern California, entering and tracking milestones earned using SalesForce.com IBM, San Francisco — Website Administrator

MARCH 2007 - DECEMBER 2009

• Created and published content into the IBM website gathering information for 20 different IBM operating locations in the Western Region of the US

• Improved the functionality of the internal IBM website features increasing user’s satisfaction

• Assisted in the planning and coordination of events and community outreach efforts

SKILLS

Microsoft Office, MacOS

Customer Service and Support

(Intermediate) Java, JavaScript,

HTML, CSS, XML, SQL, Linux

Knowledgeable in excel and access

for data analysis

Health Information Technology

Web Content Management

COURSES

Operating Systems, Object Oriented

Programming, Computer Networks,

Software Engineering, Artificial

Intelligence, Computer Architecture

POJECTS

License project: Controlling drone

flight by using Simulink in MATLAB,

programming in C.

School Project: Created a web

application for a hostel management

system. (code available upon

request)

LANGUAGES

(Intermediate) Romanian

University of Michigan Health Systems, Ann Arbor, MI — Insurance Authorization Coordinator

January 2004 – AUGUST 2006

• Obtained insurance authorization for all outpatient surgeries by using Mainframe, Star, Managed Care Operations, IDX and securing referrals

• Organized the yearly pharmaceutical fair

• Submitted articles to medical journal publications for the Chief Physician EDUCATION

Polyethnic University of Bucharest, Bucharest, RO — B.S. Computer Science & Information Technology

OCTOBER 2015 - JUNE 2020

Eastern Michigan University, Ypsilanti MI — B.S. Criminology AUGUST 2002 – AUGUST 2004

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