Data Manager
Resume:
SUMMARY
+Around *+ years of experience in BA profile in diverse domains such as Finance, Banking, Healthcare, Insurance Industries as a Business Analyst and System (Functional) Analyst.
+Functional Knowledge of Medicaid Management Information System MMIS.
+Experience working with JIRA management tools, Crucible and confluence pages development.
+Exposed to Medicare and Medicaid domains of the healthcare systems and industry for inpatients, outpatients, Reimbursement Methodology.
+Extensively Knowledge in the Member Enrollment and Billing information.
+In dept. knowledge of Software Development Life Cycle SDLC methodology such as Agile, Waterfall and RUP.
+Efficient in writing Business Requirements Document, Use Case Specifications, Functional Specifications and Workflows.
+Strong knowledge of Use Cases, and Activity Diagram.
+Extensive Experience in Functional, Integration, Regression, User Acceptance UAT, System.
+Knowledgeable working with ETL process Extract, Transform and Load of data into a data warehouse.
+Assisted in implementing basic SQL JOIN queries for QA testing and validated generated reports. Created SQL queries in RDBMS to verify, validate the technical project requirements/integration mappings.
+Designed and implemented basic SQL queries for testing and report/data validation
+Experienced in client interaction, deep understanding of business systems functionality and technicality.
+Proficient in Developing and executing Test Plans, Test Case, Test Scenarios, also performing functional, usability testing and ensuring that the software meets the system Requirement.
+Expertise in conducting requirement gathering sessions, feasibility studies and Impact Analysis, Cost/Benefit analysis and Risk analysis, Basel lining acceptance criteria.
+Experience with a wide range of content-oriented products/artifacts deployed via channels including Web Applications.
+Creative and aggressive self-starter with integrate thinking skills, capable of forming and maintaining positive and productive working relationships with clients, vendors, user groups and cross functional teams.
+Knowledgeable about preparing RTM documents
+Experience in developing project plan and estimating project timeline.
+Excellent working knowledge in Project Life Cycle and clear understanding of Project Management.
+Experienced in performing Gap analysis by identifying existing technologies, documenting the enhancements to meet the end-state requirements.
+Excellent business communication and presentation skills. Adapt at creating, editing, and coordinating extensive communication networks, to keep executive staff and team members apprised of goals, project status, and resolving issues and conflicts.
+Worked with XML programming teams through the software development lifecycle from design through testing to ensure all systems enhancements fully support the related business processes and functional specifications.
+Conducted successful projects with the help of teams to achieve deadlines timely and proficiently.
+Organized, goal-oriented, self-starter, and ability to master new technologies manage multiple tasks while following through from start to completion.
SKILLS
Methodologies
Agile – XP, Scrum, Waterfall, RUP
Applications
MS Office (Word, Excel, PowerPoint, InfoPath, OneNote, Publisher, Outlook) MS Project 2000, PowerBuilder, Intuit Quick Books, Business objects.
Change Management Tools
Rational Clear Quest, Test Director, Power Designer
Content Management Tools
Share Point Pega
Tools
JIRA, Visio, Rally, Version One, Confluence, ECXpert, Mercator
Business Modelling Tools
Rational Rose, Wire Frame
Operating System
Mac OSX, Windows 10, Windows 8, Windows 7, Windows XP.
Software Application
Data Warehouse, ETL, FACETS
EXPERIENCE
Verizon Wireless, Irving, Texas
Role = Business Analyst June 2019 – July 2020
Responsibilities:
Collect requirements and perform analysis for internal projects.
Responsible for analyzing problems and making decisions that impact projects.
Perform project management activities such as planning and sizing.
Proactively communicates status reports and issues to manager.
Assisting in ensuring systems implementations occur in accordance with established Change Control procedures.
Supporting the new agile strategy and ensuring structure is supported across enterprise, awareness of activity and top level decision maker on if story should proceed past the ‘idea’ stage.
Communicating with development teams and stakeholders to assign and resolve user stories.
Texas Instruments, Dallas, TX October 2018 – April 2019
Role = Business Analyst
Responsibilities:
Prepared Business Requirements Documents, Functional Requirement Documents.
Performed the requirement analysis, impact analysis and documented the requirements.
Developed Test Cases for unit testing, prepared spreadsheet for testing criteria, including regression, positive and negative testing, process flow testing and screenshot for test results to complete expected and actual results.
Prepared various diagrams by using MS Visio, PowerPoint.
Gap analysis and structured walk through of work flow with Actuaries and Underwriters to identify and fill the gap after the merger.
Played a major role in documenting functional and technical specifications.
Worked closely with QA and Developers to clarify/understand functionality, resolve issues and provided feedback to nail down the bugs.
Maintained a close and strong working relationship with teammates and management staff to achieve an expected QA result for the project team.
Conducted project related Presentations periodically to the management and end users during various phases of Software Development Life Cycle SDLC.
Identify process gaps, perform root cause analysis, involve, suggest and implement the new processes to optimize the cross functional team efficiencies
Communicating with the external vendor’s s to assign and resolve internal issues.
Cardinal Health, Jacksonville, TX January 2018 – September 2018
Role = Healthcare Business Analyst/Scrum Master
Responsibilities:
+Prepared Business Requirements Documents, Functional Requirement Documents.
+Worked extensively with developing business rules engine enabling the business rules such as referral, prior authorization, eligibility, claims processing and billing essential.
+Consolidated, organized and streamlined EDI operations for invoice processing. Wrote new procedures to reflect changes as a result of reorganization.
+Coordinated the setup and implementation of carriers and clients with processing teams. Wrote Technical and Business Requirements for new EDI Software package.
+Utilized Agile Software Methodology using Scrum framework. Actively participated in creating the user stories and prioritizing user stories along with tracking of burn up, burn down charts to estimate sprint delivery
+Performed GAP analysis by performing the system analysis between the scheduling systems and documented the gap items.
+Experience providing training to development teams on how to track, plan and analyze using JIRA
+Conducted JAD sessions, meetings, workshops to gather requirements from various stakeholders and SMEs.
+Facilitated all Aspects of scrum framework, including product backlog, release backlog, sprint planning session, daily scrum meeting, sprint reviews and sprint retrospectives.
+As scrum master communicated dependencies and potential risk to the completion of the sprints including resources, costs and systems.
+Created data mappings to transform the data according to business rules.
+Assisted in loading the data into database tables using SQL*loader from TXT and CSV files. Involved in writing stored procedures, views, cursors and triggers using SQL Server. GIT was used for source code management.
+Developed Test Cases for unit testing, prepared spreadsheet for testing criteria, including regression, positive and negative testing, process flow testing and screenshot for test results to complete expected and actual results.
+Prepared various diagrams by using MS Visio.
+Prepared documents for the wireframe and prepared a data dictionary for the same
+Managed testing for various functionalities using Quality Center tools.
+Worked closely with QA and Developers to clarify/understand functionality, resolve issues and provided feedback to nail down the bugs.
+Maintained a close and strong working relationship with teammates and management staff to achieve an expected QA result for the project team.
+Conducted project related Presentations periodically to the management and end users during various phases of Software Development Life Cycle SDLC.
McKesson, OH January 2016 – December 2017
Role = Healthcare Business Analyst
Responsibilities:
+Conducted weekly meetings for deciding the Policies and Procedures to be followed while constructing new sites.
+Gathered high-level requirement for all the external projects in a release.
+Performed the requirement analysis, impact analysis and documented the requirements.
+Involved in the full HIPAA compliance lifecycle from GAP analysis, mapping, implementation, and testing for processing of Medicaid Claims.
+Coordinated the complex system conversions for Lisn Inc. and developed timetables, schedules, milestones to transition to the new system.
+Developing a single application to process data from multiple integration points, convert the data for reporting purposes and feed data into mainframe system to be compliant to reporting requirements.
+Performed Analysis on Data mapping between different data models.
+Involved in the full HIPAA compliance lifecycle from GAP analysis, mapping, implementation, and testing for processing of Medicaid Claims.
+Helping Scrum master across the company to customize JIRA for their requirements.
+Used different ad-hoc analysis, the Reports assist in defining strategy for each customer category. Informatics was used for ETL process and Business Objects.
+Successful in translating business requirements and user expectations into detailed specifications employing XML.
+Helped creating and modifying SQL queries regarding the requirements. Developed data maps for retrieval of data from existing account systems and outlined measures for accessibility and transmission of information.
+As Scrum Master maintained the capacity plan, iteration board, sprint backlog, velocity charts and burn down charts.
+As Scrum Master facilitated all aspects of the scrum framework, including sprint-planning sessions, backlog-grooming session, daily scrums product demos, sprint reviews and sprint retrospectives.
+Prepared Business Requirement Documents BRD's after the collection of Functional Requirements from System Users that provided appropriate scope of work for technical team to develop prototype and overall system.
+Facilitated and led JAD sessions aimed at functional requirement walkthroughs for all the impacting projects and updated the documents based on recommendations if any.
+Created various reports such as billing payment reports, Billing Grouping Payment and discount reports
+Use HP Quality Center to house all test documentation and report/track all issues and defects Defect Management.
Wells Fargo, OH January 2014 – December 2015
Role = Business Analyst
Responsibilities:
+Interacted with Business Users and stakeholders to gather the requirements and Creating application Prototypes and screen mock-ups and experience in using VISIO, MS office
+Gap analysis of all dimensions required to build the new Data Warehouse and worked extensively in Fixed Income, Securities, Derivatives, Equities etc.
+Involved in developing mapping document indicating the source tables, transformation required, business rules, and target table's columns and data types for Data models dealing with Swift.
+Involved in documenting the business requirements and data specifications for Business Objects Universes and Reports and documented functional and non-functional requirements
+Conducted JAD sessions involving the user community to identify, analyze and formalize requirements and establish working relationships with business functions and solution delivery teams to meet the individual needs of the business functions
+Interacted with the QMS and Technical Architects to analyze the data extracts from legacy systems and determine the element source, format and its integrity within the system
+Managed all the requirements in RequisitePro, making them available to the whole project team and also developed requirements traceability matrices
+Developed the workflows using Workflow Manager to run the sessions and monitor them using Workflow monitor and also used MS Project and Clarity and also experience with 21 CFR Part 11 Compliance and documented functional and non-functional requirements
+Understood the processes by interacting with the stakeholders and conducted document analysis and performed QMS analysis to assist the Project Manager in planning the transition.
+Created Test Scenarios and developed strategies with QA team to track and resolve defects.
+Used SQL tools like TOAD to run SQL queries and validate the data in warehouse.
+Keep track of scheduled environment refreshes and coordinate/communicate with Dev, Ops, and Analysts and Creating graphical representations of complex business processes.
QI Services, Selangor, Malaysia January 2011 – December 2011
Role = Business Analyst
Responsibilities:
+Conceive overall Project plan, including resource plans, delivery management and team mgmt.
+Track the project according to the plan through its various life cycle stages.
+Manage the requirements stage by directing the team, conducting interviews, formulating questionnaires and ensuring that all requirements are documented at a sufficient level, as required by the project.
+Responsible for managing communications between all stakeholders of the project, external & internal.
+Act as facilitator and interface between the business and the development/ testing team.
+Requirements gathering of the entire project functionality using Use Cases Regular stakeholder interactions to understand their needs, constraints and requirements
+Documenting Functional requirements, High level design and Detail Design document
+Project team management and mentoring, as also responsible for project knowledge transfer
+Communicating with the external vendor’s s to assign and resolve client issues
+Project planning using Microsoft Project
+QA testing of developer code to ensure that it functioned as per the business and technical requirements.
+Handled business and technical requirements for the new system
+Conceived the overall project specifications for the entire process and designing the final output for the database, search interfaces, application interfaces and the GUI front end
+Monitoring real time data feeds to the website using automated tools and test plans
+Involved in the project to implement time based window process for the trading platform
+Was a part of the team that successfully re-designed nyse.com in 2003 with new Fatwire CMS
+Managed development process, maintenance, production support and implementation of different features
+Participated in the analysis, design, development, implementation and maintenance of various modules.
+Documented the technical & functional design specifications for application
+Design team structure per the client’s/projects requirements and utilizing the resources optimally
+Identify process gaps, perform root cause analysis, involve, suggest and implement the new processes to optimize the cross functional team efficiencies
+Manage clients expectations/SLAs consistently on all deliverables, quality and timelines are top priority
Education
University of Nottingham- Nottingham, England
Master’s Degree in Business Administration
National University of Malaysia- Bangi, Malaysia
Bachelor’s Degree in Business
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