Service Representative Customer

Jan Lloyd Santos

SUMMARY

Experienced frontline customer support who is hardworking, versatile, and reliable. Able to provide administrative support in a busy office working environment with a positive vibe. Dedicated, focused, and a great team player with a strong drive to succeed.

HIGHLIGHTS

• Documentation and Filing • Bilingual (Tagalog/English)

• Outlook E-mails • Excellent Team Player

• Customer Support thru phone calls and Live

Chat

• Proficient in MS Office

EDUCATION

06/2014 – 05/2017 Stockton University – Galloway, NJ B.S. Business Administration GPA: 3.43

RELEVANT COURSES

• Financial Management • Spreadsheet Design (Intermediate Excel)

• Managerial Accounting • Human Resource Management

• Financial Accounting • Organizational Behavior

WORK EXPERIENCE

10/2018 – 10/2020 Customer Service Representative (iGaming) @ Golden Nugget Casino – Atlantic City

• Online gaming technical support thru Live Chat, emails, and phone

• Perform financial transactions including deposits and withdrawals

• Process technical inquiries including Geo Location, KYC (Know your Customer) documentation requirements, and Bonus campaigns in accordance to the Terms and conditions.

• Provide clear and concise communication during internal escalations to management that cannot be resolved by frontline support. 07/2017 – 12/2018 Total Rewards Coordinator @ Bally’s Casino – Atlantic City

• Reviewed client’s account and providing complimentary rewards

• Issued new player’s card to the guests while promoting Visa credit card

• Bus information center (Greeted buses and announced bus schedules) 01/2017 – 07/2017 Crew member @ Taco Bell – Mays Landing, NJ

• Food Prepping and Runner; operating both dine-In & drive-thru orders 04/2014 – 09/2016 Shift Supervisor @ Panda Express Restaurant Group – Borgata Casino & Six Flags Great Adventure

• Overseen 8-10 associates per shift

• Cashier, Front-end Customer Service Associate

• Trained new international employees (Thai Exchange Student) Phone: (609) 214 - 8392

E-mail: ********@**.********.***

4437 Yorktown Pl. Mays Landing City, NJ 08330

Contact this candidate