Gurjeet Kaur

A-***, GTB Enclave,

Pocket E, Dilshad Garden

New Delhi -110093

Mobile No - 991*******

Highlights of Expertise:

Skilled in working on computerized systems like Abacus/Saber/World span/Galileo.

Fare Analysis for Market Intelligence with the help of Competitive GDS.

First Point of Contact between Airline Sales and Travel agents on Fares & Pricing concerns.

Skilled to conduct online researches for Global Distribution System Sabre /Galileo .

Training Travel Agents to reduce and avoid ADMs and raise ACMs .

Prepared Process Workflow, Standard Operating Procedure for Customer Support

Loaded fares for the Airlines and Travel Agencies with Abacus Farex application on Sabre/Abacus.

Knowledge Test and Quality Management for Customer Support/ Training Department

Tested various GDS newly launched products before introducing them to Corporate Clients like Abacus Mobile, E services, tracker, Abacus virtually there, automatic ticketing and Client database.

Replicating issues reported by the clients/ Airlines and taking traces to take a look in detail if there is any technical issue.

Creating new agencies in ACL (Agency creation tool) and assigning them PCC code and PTRS.

Providing assistance to Travel Agents and airlines using Whitestone. Reporting issue via emails and calls with regards to pricing, ticketing and technical support.

Deep knowledge of ticketing procedures/issues/reissues /refunds/ADMS.

Proficient in working of Microsoft Office and emails

Professional Experience

Manager

Skyline Visa and Travel Management

A 1102, Naurang house, Kasturba Gandhi Marg,Connaught Palace, New Delhi 110001

January 2018- till date

Responsibilities:

-Organizing information for clients related to both domestic and international travel.

-Daily operational management.

-Coordination with clients to gather all the necessary information for travel and recommending plans.

-Planning itineraries for clients and preparing an estimated cost for same.

-Issuing tickets and preparing all necessary documents.

-Managing all financial transactions, collecting payments and maintaining all necessary records.

-Sales development.

-Staff and financial management.

Travel Manager at Alhind Tours and Travels Pvt. Ltd.

September 2013 – December 2017

-Provide a full Domestic and /or International consulting service to the clients. This includes all travel-related requirements which are to be carried out in a proficient manner.

-Sales development in the company

-Staff and financial management.

-Daily operational management by the reservation team.

-Managed all marketing strategies. Recommended changes to ensure compliance with travel policies.

-Administered online travel booking and its associated tools.

-Oversaw working of Travel Management Company and managed all report systems.

-Coordinated with all Airlines, various vendors and maintained good relations with them.

-Responsible in getting group confirmations from the Airlines.

-Initiated various programs that improved services and ensured best practices.

Team Leader

Abacus Distribution Systems Pvt. Ltd.

5th Floor Himalaya House, Kasturba Gandhi Marg, Connought Palace, New Delhi 110001

February 2006-September 2012

-Provided excellent customer service to Travel Agents with quick turnaround time.

-Strong travel product knowledge.

-Supervised customer service operations with heightened awareness of security risks, with a focus on intercepting- suspicious activity in full compliance with federal guidelines and regulations.

-Awareness of business metrics that causes average day to day solutions to calls handled, calls offered and calls abandoned rate.

-Cases escalated with developments and solutions for the Travel Agent.

-Maintained excellent track record for effectively managing and growing corporate accounts with excellent service delivery.

-Maintained exceptional research, time management and problem resolution skill.

-Solved discrepancies with in various GDS by coordinating between GDS, Airlines and BSP.

-Loaded fares for the Airlines and Travel Agencies with Abacus Farex application.

-Converted Amadeus users to work on abacus GDS with Abacus expertise.

-Downloaded and solved BSP RET errors by sending them to BSP with resolutions after educating the Travel Agent that resulted in reducing errors at BSP end which also reduced the ADM risks for the Travel Agent.

-Tested various products before introducing them to corporate clients like Abacus Mobile, E services, tracker, Abacus virtually there, automatic ticketing.

-Given 24x7 support to the corporate clients like Make My Trip, Yatra, Kouni Business Travel (implants like Pepsico, BCD, American Embassy, British Embassy, etc)

-Establishing, growing and maintaining corporate accounts, significantly exceeding monthly sales.

-Ensuring on time performance by the team members by time management. Setting target for the team and ensuring team members to achieve their KRA.

-Planning and coordinating promotional campaigns for Airlines and Reservation system.

-Solving ADMs with the Airlines. Raised ADMS. Maintained ADM documentation.

Executive-Helpdesk

Interglobe technology – Galileo

DLF Building, Parliamentstreet,Connought palace, New Delhi – 110001

2004-2005

-Handled inbound helpdesk support for Galileo.

-Handled calls and queries

-Taken care of Fares, Ticketing, Reservations, Airline Support and Tech Support etc

-Handled inbound calls from travel agents

Executive Continental Airlines,

Hotel Jan path, Connaught palace, New Delhi 110001,

1999-2005

-Booking reservation for direct clients.

-Handled VUSA fares.

-Booking creation, reissuance, revalidation, refunds and FOCS for Travel agents.

EDUCATION/SKILLS

-Graduation- Delhi University. (Arts).

-Diploma in Advanced Airline Management and Ticketing & CRS from IITC.

-Diploma in Computer software from NIIT.

Other details

Date of Birth : 13-10-1976

Marital Status: Married

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