Administrative Assistant Engineering

Elizabeth Ser

SELF-DIRECTED LEADER SEEKING A CREATIVE ROLE

An enthusiastic and highly polished business professional with a unique combination of proven expertise in policy and procedures, metrics generation, relationship building and hands on technical duties. A self-directed leader that responds rapidly and effectively to fast changing priorities with superior interpersonal and communication skills. Successful track record of ensuring accuracy in fast-paced environments with ability to drive analytical rigor in decision making processes. Adheres to the highest standards of integrity and builds exceptional relationships by working collaboratively with others to find win-win solutions.

AREAS OF KEY STRENGTHS, EXPERTISE & ACCOMPLISHMENTS:

Project Management & Business Development

SOP's & Policy / Procedures

Reporting, Research, Analytics & Metrics

Relationship Building & Conflict Resolution

Office & Administrative Support

Innovative and Creative Problem Solving

Great sense of humor

Organizational Development & Performance Management

Leadership & Working With Cross-Functional Teams

Outstanding Communications & High Impact Presentations

Ensuring File Compliance & Recordkeeping

Workflow Planning & Time Sensitive Prioritization

Data Mining, Visualization, & Interpretation

Voted Time Magazine’s 2006 “Person of the Year”

RELEVANT EXPERIENCE:

Building Positive Relationships

Actively seeks to build effective working relationships cross-functionally to build trust and ensure people feel valued and appreciated

Seeks ideas and discussion from work group and other key stakeholders before decision making

Able to have difficult conversations while maintaining poise and professionalism

Business Acumen

Operational understanding of the business

oIncludes understanding general manufacturing processes, site operations, and engineering best practices

oUnderstanding both current and forecasted market strategies and customer needs in a fast-paced and dynamic environment

Detailed data mining and data analytics to ensure high impact reports that are valuable to organization

oAble to understand and effectively communicate data in a meaningful way

Understands and communicates key policies, practices, and procedures

Coaching/ Teaching

Effectively communicates expected behaviors and job requirements to new employees

Develops concise training curriculum and models level of proficiency to help others develop skills

Gives timely and appropriate feedback on performance while encouraging proper understanding of expectations

Communication

Engages audience and considers their experience, background and expectations

oUses various techniques and media to stress major points and enhance understanding

Seeks input from audience and clarifies purpose and intent

Customer Focus

Understands customer needs, expectations, and circumstances to develop and sustain productive relationships

Responds quickly to customer needs including anticipating future needs

Creative problem solving and critical thinking to establish dynamic resolutions to issues

Reporting

Able to determine quality of data and transform it into useful information

Develop customized reporting solutions to address complex organizational needs

Able to effectively communicate data to stakeholders in a meaningful way

oIncluding presentation of data analytics at all levels of leadership

Systems Thinking

Employs Lean+ strategies to identify and eliminate non-value add barriers

Formulates solutions and change strategies to make tasks and processes more efficient

Uses accurate metrics to assess improvement measures and ensure continuous improvement

oIncluding basic time studies of processes to eliminate over 50% of unnecessary workflow

Engineering Support Knowledge

Able to apply general knowledge of engineering standards, procedures and techniques

General knowledge of disciplines including project management, engineering drawings and requirements, cross functional liaison between Engineers and other functions

Leadership

Ability to effectively provide solutions that balance discipline and business objectives

Able to recognize alternatives and recommend options that address stakeholder risk and outcomes

Administrative Knowledge

Working knowledge of multiple aerospace IT systems and site management

Event planning, meeting and calendar management

Engineering drawing quality control

Influencing Others

Uses enthusiasm and passion to build relationships and inspire others to take action

Provides logical rationale and promotes ideas with conviction and assertiveness

PROFESSIONAL EXPERIENCE:

Jamco America, Everett, WA Apr’19 – Jun’20

Project Manager Jun’19 – Jun’20

Seats Eng. Project Coordinator- Sr. Level Apr’19 – Jun’19

Liaise between customer and management to reach solutions

Create and track production metrics

Monitor Certification programs from start to finish

Manage external program milestones and deadlines

Manage internal programs from start to finish

Create program weekly status updates

Create Engineering charge line reports

Create Engineering work instructions

Create charge lines for programs

Safran, Everett, WA June’13 – Apr’19

Engineering Liaison Apr’17 – Apr’19

Administrative Assistant Jun’13 - Present

Manage dual roles as an Administrative Assistant and Engineering Liaison

On-Site Safety, Facility, and IT coordinator, as well as Document Controller

Small Engineering Project Management

Responsible for creating kit drawings and releasing models

Assist with managing Bill of Materials and review of engineering drawings before final release

LMI Aerospace, Everett, WA 2011-2013

Administrative Assistant

Bitz Intermediate School, Camp Lejeune, NC 2010-2011

Substitute Teacher

Bond Services of California, Santa Ana, CA 2008-2009

Administrative Assistant

Law Offices of Adam E. Miller, Margate, FL 2004-2008

Legal Assistant

ACADEMIC:

University of Washington, Seattle, WA

Project Management Certificate

Microsoft, edX

Data Analysis: Essential Skills Professional Certificate

Flagler College, St. Augustine, FL

Bachelor of Education, Deaf Education and Elementary Education

COMPUTER:

Microsoft Excel, Access, Word, Outlook, PowerPoint, SharePoint

Database Management & Reporting Metrics

IBM Lotus Notes

Visio

SentryFile

Microsoft Project

SmarTeam

Epicor

COMMUNITY OUTREACH:

Volunteer for Snohomish County Search and Rescue for 6 years

oCanine Team Secretary

oUnit Board Representative

oUnit President

oFamily Support Team

Cape Fear St. Bernard Rescue for 2 years

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