Manager Service
Resume:
Meera Gohel
*********@*****.***
Perfect Threading & Beauty Salon Toronto CA December 2012 to September 2016
Position:-Supervisor
Position Description- Manage and supervise 5 locations to ensure efficient service delivery. Provide services that meet customer satisfaction. Supervise and train current and new employees. Develop and promote company policies, guidelines, professional ethics, and evaluation for the full business. Punctual communication with business owners on the progress of all locations under supervisory role.
Management Skills- Managed 5 locations with the schedule, supply and tracking all employee timesheets. Managing responsibilities including creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect, and employee satisfaction. Supervising the Salon on a shift basis and assuming full responsible. Interviewing new employees.
Service performance: - performed threading, full body waxing (including Brazilian), henna tattoos, and facials according to client’s needs and requirements. Promoting and up-selling service for clients based on skin type to help improve and maintain healthy looking skin. Performed threading services for eyebrows to provide a more precise and defined brow, and waxed faces based on clients requirements and needs.
Leadership, Supervisory, and Training Skills- Proactively responsible for greeting, interacting, and assisting resort staff in a professional manner to foster and promote a cooperative and harmonious work environment. Ensuring all established standards of professionalism and protocol are being practiced by all staff. Participated in on-going training and staff development for on-line employees. Ensure employee satisfaction through training and career development, organizational teamwork, excellent communication and programs to continually improve morale.
Effectively and fairly deal with all employees and their issues and concerns; as well as utilizing the Progressive Discipline, Star of the Month and all other established Employee programs. Promoted and developed team-oriented philosophy stressing the importance for providing unparalleled commitment to excellence in service.
Providing Customer Satisfaction and Interpersonal Skills- Proactively providing refined luxury service ensuring guest satisfaction. Ensured adherence to guest services standards within established departmental policies and procedures. Respond to guest service interactions in a professional and timely manner, achieving positive resolutions.
Policy, Management Training, and Efficiency Skills- Have been ensuring, quality hiring, training, and succession planning processes that encompass the Company’s diversity commitment. Adhered to the Company's status quo third party representation philosophy. Complied with company polices and legal requirements.
Evaluated, corrected, and modified systems and structures that create problems or impede commitment to excellence in service. Stayed current, knowledgeable, and abreast of the latest in industry equipment, technology, and techniques.
Evaluated staffing levels in accordance with business demand, providing recommendations for adjustments whenever possible and monitors compliance of full-time equivalents (FTEs) per department policy. Ensuring departmental compliance in regards to inventory control, loss prevention, and risk performed other job related duties as requested.
Communication, Crisis Response, and Management Skills- Keeping the Director or Manager informed on all pertinent information related to the department and report irregularities and problems as they occur along with recommendations for solutions. Notified Manager and/or Security of all unusual events, circumstances, missing items, or alleged thefts.
Maintaining all departmental assets including equipment repairs and ensures all departmental areas are maintained, clean, and organized. Responding to emergency situations as necessary by following departmental procedures, Staying calm and assisting Security as needed.
Monitoring, document, and notify the Salon Director of any problems that may impact or jeopardize the achievement of current and future departmental object Own all requests and complaints; resolve issues immediately and follow up to ensure the guest’s satisfaction. Working closely with support departments and follow through to ensure that all deficiencies are remedied in a timely and efficient manner.
New Meadowlands Stadium LLC Feb 2009 to May 2012
East Rutherford NJ
POSITION DESCRIPTION: To accurately account the money transactions that take place within the outlet. Ensure that all payments with the point of sale system are accounted for correctly. Receive cash and make proper change. Issue receipts when requested or when required.
Responsibilities - Monetary handling of money. Responsible for operating policies and procedures set forth by Traditions Spirits. Team work was demonstrated by being flexible, and enthusiastically helping and assisting others with tasks that was not my normal responsibility.
Professionalism- Maintaining professional appearance and ensuring that uniforms are kept neat, clean, and pressed. Cognizant and observant to any and all safety concerns surrounding our work environment. Maintained levels of professionalism when answering phones based on training provided.
Compliance- Followed all standards and guidelines established and provided information promptly and clearly to supervisors/managers. Anticipated the guests’ needs and concerns.
REFERENCES AVAILABLE UPON REQUEST.
Contact this candidate