Customer Service Administrative Assistant
Resume:
CASSIE
GUMIENNY
Customer Service Account Specialist
PROFILE
I am a customer service specialist with
management level experience. My range
of ability is technical such as; data
examination, process improvement,
project leading and software testing as
well as personal such as; training those in
my team, building trusting client
relationships and knowing the details of
the internal operations.
I am an ambitious professional who
enjoys the challenges that arise in the
business environment. I have the
experience to improve the workflow of any
role that I take on. My experience allows
me to quickly adapt to software from older
and most recent versions of Microsoft
Office to specialized internal programs.
Attention to detail allows me to be
accurate with data entry tasks.
CONTACT
PHONE:
EMAIL:
**************@*****.***
ADDRESS:
7105 Oakdale
Hammond, Indiana
EDUCATION
Ivy Technical College of Indiana, East Chicago Campus 2007 – 2011
Associates of Applied Sciences in Accounting
WORK EXPERIENCE
Finkl Steel
Customer Service Liaison
February 2018 to Present
Customer service agent performing data entry, quotes and interpretation of blueprints for customers and in house team members. Jupiter Aluminum Corporation
Senior Customer Service and Account Management Representative April 2013 to February 2018
Led the customer service division to improved metrics in retention and satisfaction. Trained those in junior positions to meet the standards set. Jupiter Aluminum Corporation
Customer Service and Account Management Representative May 2009 to April 2013
Direct liaison to customers during the entire sales order process. Data processing and system analytics which has led to increased delivery efficiency and customer satisfaction.
Enslen, Enslen & Matthews Law Firm
Administrative Assistant
August 2006 to May 2009
Legal clerk performing all duties associated with a typing proficiency of 65 word per minute.
RELATED SKILLS
WebEx, CRM, Office Suite 2007 - Office 365, Axis/Axiom, Proprietary Finkl Programs.
Contact this candidate