Jennifer Wells
Lehigh Acres, FL 33973
************@*****.***
VOLUNTEER EXPERIENCE
**/**** *****!Sponsorship Event
London, England, UK
Event Coordinator
Assist in conference set-up and break down, event services duties such as greet attendees for sign in activity, assure participant questions are answered, guide attendees to designated lectures, act upon all comments /complaints in a prompt and friendly manner
WORK EXPERIENCE
10/2018 – 01/2020 English Tutor
Medellin, Columbia, SA
English Tutor
Assist elementary and secondary school aged children with English lessons
05/2018 - 10/2018 Hollywood Value Tours
Los Angeles, CA, USA
Sales Consultant
Sale tours to the Hollywood sign, celebrity neighborhoods, Sunset Strip, and Rodeo Drive
Take payments and schedule guests for next available tour
Practice the highest standard of customer service through timeliness and friendliness, as well as
the ability to answer questions / concerns
10/2007 - 08/2013 McKibbon Hotel Management Company
Tampa / Ft. Lauderdale, FL, USA
Administrative Assistant / Accounts Payable / Guest Service Representative / Reservation Agent
Familiar with hotel operations procedures; front and back office, breakfast and evening social, room attendance and maintenance departments
Create and monitor employee bi-weekly schedules
Weekly bank deposits
Assist sales department with referrals and contracts
Conference room set up and break-down
Audit guest accounts to ensure room rates and coding are accurate
Monitor room availability, selling strategies, discounts, and Marriott Rewards
01/2005 - 10/2007 White Lodging Hotels
Tampa FL / Austin, TX, USA
Front Office Manager / Sales Coordinator
Manager and trainer for front office staff up to 12 employees
Record all revenue and statistics for hotel
Audit guest accounts to ensure room rates and coding are correct and congruent
Process reports for daily sales strategies, movie, and phone transactions
Manage group and meeting room sales at two White Lodging Properties
Meet with clients concerning conference room inquires
Conference room set up and break down
Work with third parties in association with conference room rentals
EDUCATION
Regent University
Va Beach, VA
PhD Psychology: Current
London Metropolitan University
London, ENG UK
MA Events Marketing Management: 2014
University of South Florida
Tampa, FL USA
MA Africana Studies: 2013
BA History and America Studies: 2009
NOTES OF INTEREST
Member of the scholastic honor society Phi Kappa Phi with a 3.88 GPA
University of South Florida MA Thesis published by Lambert Academic Publishing in February 2014
Psychic Advisor- In practice for 11 years
Currently owner and self employeed psychic with metaphysical company Enigma Unfolded- https://www.enigmaunfolded.com