A+/Net+ certified
Resume:
Kenneth A. Sullivan ***a Amersham Dr.
Yorktown, VA 23693
**************@*****.***
EXPERIENCE
Sam’s Wings and Subs, Yorktown VA — Delivery Driver April 2018 - March 2020
● Assisted in creating restaurant social media accounts
● Responsible for delivering catering items quickly and safely
● Assisted in taking and managing customer orders and payments
● Primarily responsible for interfacing with customers during working hours
IBEX Global, Hampton VA — Customer Support Representative April 2017 - July 2017
● Responsible for assisting client customers with troubleshooting hardware and account issues
● First tier phone support knowledgeable of multiple client-made mobile and desktop devices
Dunkin Donuts, Yorktown VA — Crew Member
September 2011 - April 2015, July 2016 - November 2016
● Responsible for running location independently
● Responsible for customer interfacing and handling transactions
● Responsible for closing procedures, including securing daily income
York County GIS, Yorktown VA — Office Assistant
September 2006 - June 2007
● Responsible for updating working GIS database information for use in planning and permits
● Responsible for customer interfacing and handling transactions
● Responsible for organizing physical office documents EDUCATION
Thomas Nelson Community College, Hampton VA
Associates - Information Systems Technology (21 Credit Hours) ECPI, Newport News VA
Bachelors - Network Security (Unfinished)
CERTIFICATIONS
● CompTIA A+
CompTIA
Issued - 20 Aug, 2020
● CompTIA Network+
CompTIA
Issued - 15 Dec, 2010
● CompTIA IT Operations
Specialist
CompTIA
Issued - 20 Aug, 2020
CERTIFICATES
● Google IT Support
Professional
Coursera
Issued - 14 Feb, 2020
SKILLS
● Computer Assembly
● Operating Systems
Installation and
Configuration
● Software Troubleshooting
● Computer Hardware
Troubleshooting
● Entry-level coding using
GML
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