Customer Service Manager

References Continued:

Profile

A results driven, trouble shooting specialist for the last 12 years. Thriving in customer service allowed me to more than double my client base in just under two years. My understanding of the clients need to be heard and to see results based on operating procedures allowed me to deliver exceptional service. Experience

LEAD PLANNER- BELLA GIORNATA EVENTS 213 GEORGE ST. FREDERICKSBURG, VA 22508 JAN 2015- MARCH 2020

Lead planner for a very successful wedding planning firm in Fredericksburg. Some of my responsibilities were to meet with and secure the clients into contract. Guide them through the planning process and control their budget. Facilitate the wedding itself and guide the other vendors/family through a successful event. I have successfully delivered over 380 weddings.

FAWN LAKE COUNTRY CLUB — 2010-2015

As General Manager it was my responsibility to ensure the expectations of private members were exceeded. It was my position to hire/schedule and manage the entire staff. Customer service was implemented each and every day through events, budgeting, proper operations and dining/golfing. Education

Caesar Rodney High School Camden, DE 1992 U.S. Army 1990-1996 Delaware Tech Community College 1994-1998 Various computer & business certifications 1992-2019. Skills

After working for many years in customer service I have honed my creative problem solving skills. It has made me organized and comfortable making decisions for resolution. I am dependable and adapt very easily to changes in policy/situations. Needing to document situations & record conversations/ budgets and details has ensured my computer knowledge and ability to multi- task.

References Alexia Woolfolk -

Christina Moore

540-***-**** ************@*****.*** 35229 Somerset Ridge Rd. Locust Grove, References Continued:

Antonia Baker- 540-***-**** Worked with for 4 years DiDi Russell- 540-***-**** Supervisor to the board at Fawn Lake CC Azadeh Rahmani- 949-***-**** Supervisor at Bella Giornata Events