Business Administration

Espy Arteche

***** ********, ** ****, ** ***** 915-***-****

***********@*****.***

Objective

To bring to your organization enthusiasm, dedication, responsibility and good work ethic, combined with the ability to contribute knowledge and experience as a professional in Management and Business Development field.

Education

The University of Phoenix

Master of Business Administration

Graduation Date: February 2011

The University of Texas at El Paso (UTEP)

Bachelor of Business Administration

Graduation Date: May 2009

Professional Experience

GC Services

FedEx Escalations Department 07/01/2015 08/06/2020

Provide customer service above the first level inbound customer inquiries.

Manage over 40 calls per day of escalation calls with a 98% quality rating.

Daily tasks include submitting claims for lost packages, issuing credits or refunds,

and expediting misrouted shipments.

Igate 07/ 2013 08/2014

Insurance Processor

Provide quality assurance for highly sensitive documents.

Subject Matter Expert in processing Medicare applications in accordance with

HIPPA requirements.

Provided training to new hires.

Setup electronic fund transfers & power of attorneys.

Bi-National Sustainability Laboratory 03/2008 – 12/2008

Management Consultant

Developed marketing Campaigns to promote new products.

Completed a business plan that helped secure $300,000 in seed funding.

Advised on strategies to maximize profitability.

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