Social Media Manager

Yixuan Chen (Fannie)

Phone 412-***-**** Email: ************@*****.*** Address: 1028 S Walter Reed Drive, Arlington, VA 22204 EXPERIENCE

BOSTON GLOBAL EDUCATION, FAIRFAX, VA

Program Manager 10/2018 – PRESENT

• Implement requirements for the software product - online client data platform and collaborate with development contractors to facilitate on-time product delivery and feature release.

• Assure data platform’s quality by designing test plans, conducting feature testing, and managing regular deployments.

• Develop the appropriate business models, operating models, and capabilities to support their strategic vision.

• Blueprint and execute marketing strategies on social media and search engine optimization for various education products targeting Chinese market.

• Mentored junior team members on software product management, international marketing strategies, and company cultures.

ASTAR EDUCATION INSTITUTE (NGO), MANASSAS, VA

Program Coordinator 01/2018 – 10/2018

• Managed the production of training and program marketing materials, often in support of multiple concurrent academic events and activities.

• Evaluated and translated K-12 language curriculum and lesson plans based on requirements developed by company’s business partners.

• Managed delivery schedules of the foreign language teacher exchange program and resolved timeline constraints with senior management.

• Consulted regularly with clients of various education programs to ensure program activities were aligning with stated requirements. WHOLEREN EDUCATION/OJISU, PITTSBURGH, PA

Service Department Manager/Senior Program Consultant 06/2015 – 07/2017

• Established program service standards and provided staff trainings to enforce consistency on service qualities.

• Designed and iterated on product requirements for company’s customer relationship management (CRM) online platform.

• Collaborated with the development team on quality assurance, regular maintenance, and client user communication for the online platform.

• Lead small teams supporting and managing projects related to program design, evaluation, learning, and/or strategy for international education programs.

• Created both online and offline marketing campaigns and social events to promote the online platform and increase its user number.

International Program Consultant 05/2014 – 05/2015

• Supported the development and management of program briefs, correspondence, data calls and initiatives relating to program projects, risks, and issues.

• Managed company image and business updates on social media platforms.

• Supported project-wide implementation of processes, procedures, and guidelines through trainings, briefings, and one-on-one support. EDUCATION

Master of Science in Project Management

Harrisburg University of Science and

Technology

GPA 3.72 07/2020

Master of Music in Education

Carnegie Mellon University

GPA 3.69 05/2016

Bachelor of Art in Music

Wesleyan College

GPA 3.71 05/2014

SKILLS

• Program and Operation Management

• Requirement Analysis

• Waterfall and Agile Methodology

• Programming: SQL, HTML, CSS, JAVA

• Testing QA/Support

• Customer Relationship and Service

• English and Chinese Translation in

Professional Industries

CERTIFICATIONS

• ITIL 4

• Pearson VUE Test Administrator

Languages

• English (professional)

• Mandarin (native)

• Cantonese (native)

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