Sara Lochner
802-***-**** **********@*****.*** LinkedIn: @saralochner2
EDUCATION
Bachelor of Science in Communication, Cum Laude East Carolina University May 2020
- Major concentration: Interpersonal & Organizational Communication
- Minor: Psychology
EXPERIENCE
Guest Relations Agent May 2019 – Present
Twiddy & Company Corolla, NC
- Accept and process payments up to $35K for all rental homes including Twiddy Premier Homes
- Field and troubleshoot 125+ guest problems before, during, and after their stay
- Communicate with 6+ Twiddy departments to track guest inquiries and ensure they are addressed in a timely manner
Premier Home Ambassador June 2020 – September 2020 Twiddy & Company Corolla, NC
- Inspected multimillion-dollar Twiddy & Company Premier Vacation Homes in a timely manner while demonstrating problem-solving & adaptability skills
- Managed 10+ outside vendors that were tasked with correcting specific housing issues weekly
- Prepared and ensured the home for the guest’s arrival based on specific homeowner instructions
Women’s Club Soccer President December 2018 – December 2020 East Carolina University Club Sports Greenville, NC
- Managed 4+ team officers to ensure administrative team duties were completed on time
- Coordinated team travel within North Carolina and the United States
- Liaised with regional league administrators and other schools for spring and fall season schedule Customer Service Representative May 2017 – January 2019 Ramunto’s Brick Oven Pizza Bennington, VT
- Assisted customers with order placement and payment
- Served food to guests for table service and counter service
- Opened and closed the restaurant to ensure everything is prepared for the next day SKILLS
Salesforce Canva Multi-line phone system Detail-Oriented Team-Oriented Leadership Google Suite Microsoft Office INVOLVEMENT
Kappa Delta Sorority August 2016 – August 2017
- Vice President of Membership Education Assistant November 2016 – May 2017 ECU Women’s Club Soccer January 2017 – May 2020
- Vice President December 2017 – December 2018
VOLUNTEERING
McConnell-Raab Cancer Hope Lodge Food Bank of Central and Eastern North Carolina Special Olympics Vermont Exceptional Community Football League of Greenville