Sara Lochner

802-***-**** adfzf2@r.postjobfree.com LinkedIn: @saralochner2

EDUCATION

Bachelor of Science in Communication, Cum Laude East Carolina University May 2020

- Major concentration: Interpersonal & Organizational Communication

- Minor: Psychology

EXPERIENCE

Guest Relations Agent May 2019 – Present

Twiddy & Company Corolla, NC

- Accept and process payments up to $35K for all rental homes including Twiddy Premier Homes

- Field and troubleshoot 125+ guest problems before, during, and after their stay

- Communicate with 6+ Twiddy departments to track guest inquiries and ensure they are addressed in a timely manner

Premier Home Ambassador June 2020 – September 2020 Twiddy & Company Corolla, NC

- Inspected multimillion-dollar Twiddy & Company Premier Vacation Homes in a timely manner while demonstrating problem-solving & adaptability skills

- Managed 10+ outside vendors that were tasked with correcting specific housing issues weekly

- Prepared and ensured the home for the guest’s arrival based on specific homeowner instructions

Women’s Club Soccer President December 2018 – December 2020 East Carolina University Club Sports Greenville, NC

- Managed 4+ team officers to ensure administrative team duties were completed on time

- Coordinated team travel within North Carolina and the United States

- Liaised with regional league administrators and other schools for spring and fall season schedule Customer Service Representative May 2017 – January 2019 Ramunto’s Brick Oven Pizza Bennington, VT

- Assisted customers with order placement and payment

- Served food to guests for table service and counter service

- Opened and closed the restaurant to ensure everything is prepared for the next day SKILLS

Salesforce Canva Multi-line phone system Detail-Oriented Team-Oriented Leadership Google Suite Microsoft Office INVOLVEMENT

Kappa Delta Sorority August 2016 – August 2017

- Vice President of Membership Education Assistant November 2016 – May 2017 ECU Women’s Club Soccer January 2017 – May 2020

- Vice President December 2017 – December 2018

VOLUNTEERING

McConnell-Raab Cancer Hope Lodge Food Bank of Central and Eastern North Carolina Special Olympics Vermont Exceptional Community Football League of Greenville

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