Sales Account Executive
Resume:
Customer Success Leader
Summary
Business solutions innovator with 20+ years of advancing strategic business relationships thorough an innovative customer-solution mindset
Coach and mentor to team members empowering them to spearhead organizational transformation and to exceed strategic organizational goals
Experience
Business Owner 2018 to 2020
Business Development Consulting, Lake Charles, LA
Strategized with clients to create and implement relevant business development initiatives
Created sales team infrastructure including CRM implementation
Designed and refined training collateral, sales approach and marketing tools
Vice President of Sales 2015 to 2018
Learnship Corporation, San Francisco, CA
Spearheaded launch into US market leading to multi-million-dollar relationships
Top sales producer allowing company to expand operations in the US market
Proved new product beta launches by immediately generating significant revenue upon soft launches
E-learning Account Executive 2014 to 2015
Sirius Decisions, San Francisco, CA
Strategized and worked with cross-functional team members to reposition e-learning as integral client solutions
Created go-to-market strategy and worked with peers to implement the strategy to upsell and cross-sell products
Director Business Process Innovation and Global Strategic Account Executive 2009 to 2014
Berlitz, San Francisco, CA
Business Analysis to transition from outdated technology and procedures into streamlined, efficient and technologically sound business solutions.
Led team of 5 software programmers in design, creation, adherence to timeline and budgetary constrictions.
Trained and supported a team of 30 account managers and client management team members to utilize the new technology while honing the system with new system update releases on a weekly basis.
Embedded SaaS/e-learning platform into top clients as the exclusive learning technology offered to employees resulting in over $4 M in annual sales
National Director of Corporate Sales 2004 to 2009
Berlitz, San Francisco, CA
Coached, mentored account executives, both in person and virtually, to elevate capabilities & quality of engagement
Customized CRM and created user training guidelines & delivered user training to team of 30 salespeople
Led development and execution of enterprise-wide sales strategies to maximize revenue from strategically important accounts leading to 40% annual growth rate and breaking annual revenue records 3 consecutive years
Education
BS, Business Administration & Management, McNEESE STATE UNIVERSITY, Lake Charles, Louisiana
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