Service Representative Special Education
Resume:
PROFESSIONAL EXPERIENCE:
Metropolitan Nashville Board of Education July 2003- Present
Grant Analyst & Bookkeeper
Reports directly to Director of Extended Learning Programs
Assist in the day to day operations for 23 MNPS schools offering enrichment tutoring and childcare during before and after school hours
Create purchase orders, track expenses and receiving, as well as processing payroll in the EBS & KRONOS business software system
Provided customer service to various clients
Coordinated and scheduled meetings for the division Director and staff members
Managed and tracked purchase orders internally
Set up travel arrangements for direct reports, senior staff members and different groups
Received and processed invoices for the entire learning program divisions
Filed documents for specific learning programs
JC Penny’s Catalog Call Center September 2002- February 2003
Customer Service Representative
Processing incoming phone orders
Suggestive sales
COMPUTER / OFFICE SKILLS:
Microsoft, PowerPoint, Publisher and Microsoft, Quicken & Tax software savvy along with Psycho-educational assessment scoring program knowledge.
Internet, Excel, Fax, Multi line Phone and Printer/Copier
Archivist, Retrieval and Scanning specialist
Department liaison for troubleshooting I.T. problems
Liaison to Governmental agencies, Local Community, and surrounding schools district who wish to access psychological or Special Education records
Oracle Business System (R-12) Trained
EBS Payroll System Trained
Microsoft Beginning Access Certificate received
Microsoft Intermediate Excel Certificate received
Covey Training Participant Certificate received
Chancery, PowerPoint, WebX, EcNet, EBS payroll and 4GL/Easy IEP trained
EDUCATION:
Tennessee State University, Nashville TN 08/2006-07/2012
102 hours completed towards BS in Behavioral Psychology
Whites Creek Comprehensive High School Nash.TN 1979-1982
Graduated with an emphasis in Computer programming and Music.
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