IT Analyst

BERTRAM WU

404-***-**** • **********@*****.*** • Suwanee, Georgia

EDUCATION & CERTIFICATIONS

GEORGIA INSTITUTE OF TECHNOLOGY, Scheller College of Business Atlanta, Georgia Bachelor of Science in Business Administration August 2018

• Concentration in Information Technology Management

• Zell Miller Scholarship for two years

• Dean’s List and Honor Society

• Xi Kappa Fraternity Inc., Tekstyles Dance, MIS Club, Asian American Student Association AMAZON WEB SERVICES Seattle, Washington

AWS Certified Cloud Practitioner August 2020

AXELOS London, United Kingdom

ITIL Foundation Certificate in IT Service Management August 2019 EXPERIENCE

THE REYNOLDS AND REYNOLDS COMPANY Houston, Texas

IT Analyst October 2018 – February 2020

Technology Refresh and Database Migration Project

• Deployed Linux routers to advertise new subnets containing new web and database servers; configured IP addresses, networking, routing protocols, domain settings, VPN access, and IP tables.

• Tested proper failover and backup on these routers.

• Deployed virtual machines in ESXi web client and installed IIS and SQL Server 2017.

• Worked closely with development teams to meet their requirements and help them perform migrations.

• Defined critical events for the new database and web servers and set up log parsing.

• Configured PostgreSQL databases to capture the logs and display critical events to a dashboard for monitoring. Active Directory and Exchange Administration

• Worked on Active Directory refresh project by testing and performing firewall changes and schema updates.

• Deployed new virtual machines and promoted them to Windows Server 2012 domain controllers.

• Configured DNS server on the domain controllers.

• Controlled user access and permissions through groups and Group Policy.

• Handled tickets to troubleshoot users’ mailbox/Outlook client issues.

• Helped test and create Active Directory and Exchange training lab for new associates. Product/Technology Standardization

• Redefined process for IT teams to review and approve products and technologies used within the company.

• Created the process and instructions for any employee to request that a product/technology become used and standardized.

• Documented these new procedures and consistently updated the product catalog spreadsheet.

• Researched and tested various hardware and software and then made recommendations to managers and stakeholders whether or not the technology should be used.

SWEET HUT BAKERY AND CAFÉ Atlanta, Georgia

Barista/Cashier January 2016 – January 2017

QUIKTRIP Atlanta, Georgia

Clerk June 2015 – January 2016

SKILLS/INTERESTS

Skills: SQL (PostgreSQL & SQL Server), AWS, Power BI, Tableau, Excel, Visio, R, Linux (CentOS), Windows, PowerShell, VMware ESXi

Interests: music, dance, tennis, hiking, running, swimming, basketball, volleyball Languages: Mandarin Chinese

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