Manager Customer Service

Carl Henry M. Gutierrez

Diploma in Networking Telecommunications Technology

Rosario, Pasig City 1609 PH +639********* ***********@*****.***

Objective

Obtain a position that will benefit from my resilient leadership skills, remarkable decision-making capabilities, exceptional customer service abilities, and positive professional interaction in a team, to be utilized in the best possible way for achieving the company’s goals.

Core Competencies

COMPUTER LITERACY

·Knowledgeable in system networking.

·Highly proficient in Windows Operating System.

·Adept in installation of operating system, applications, drivers, and hardware configuration.

·Remarkable troubleshooting skills on hardware peripherals.

LEADERSHIP

·Professionally assertive and persistent in pursuit of organization and client objectives.

·Ability to manage and prioritize matters at hand and strongly influence team’s focus and efforts in order to achieve and exceed set targets.

·Initiates communication to improve quality of work, supports participatory contributions within the team and counterparts, to satisfy overall business point of view of progress.

COMMUNICATION

·Good command of the English language both written and oral.

·Confidently speaks to people of diverse nationality, age, and stature.

PROFILE

·Exceptional in crises management.

·Smart, dependable, self-motivated professional.

·Fast learner, multitasker, goal-oriented, driven to excel.

·Deeply passionate musician: a stellar instrumentalist with exquisite vocals.

Experience

SENIOR COMMUNICATION SPECIALIST DISPATCHER PASIG COMMAND CENTER (C3) OCTOBER 2015 - APRIL 2018

·Specialist care of CCTV contingencies and equipment status.

·Key person in deployment of base rescue responders, EMS (ambulance), PNP Personnel, fire brigades, traffic enforcers and barangay security force via handheld and fixed telephones and radio units.

·Manages emergency and non-emergency phone calls simultaneous with encoding and dispatching.

·Skillful report generation of detailed accounts of all handled incidents and proficient turn over.

STUDIO MANAGER ADONAI MUSIC STUDIO AUGUST 2014 – AUGUST 2015

·Focused on operations of the music studio and had been recording with Viva Records.

·Offered private music tutorials.

WAREHOUSE STAFF MERCURY DRUG CORP. (PEERLESS INTEGRATED SERVICES,INC.) OCTOBER 2013 – AUGUST 2014

·Accomplished various warehousing activities such as receive, input, sort, load, and unload products.

·Close monitored specialized drugs, organized stock, maintained inventory; processed, packed, and shipped orders.

COMPUTER INSTRUCTOR – INTERMIDIATE GRADERS TAYTAY UNITED METHODIST CHRISTIAN SHOOL NOVEMBER 2011 - JULY 2012

·Encouraged creativity and higher order thinking to increase children’s development and performance and ensured progress of individual students.

·Generated reports on students and activities, developed schemes of work and lesson plans.

·Synchronously handled special subjects, i.e., Music and Christian Living.

Education

ACLC COMPUTER LEARNING CENTER 2011

C. Raymundo Avenue, Pasig City PH

Networking Telecommunications Technology

Internship

NETOPIA INTERNET CAFÉ – TECHNICAL STAFF OCT. 2010 – FEB. 2011

Centerpoint Ortigas Center, Pasig City

Other Data

·Driver’s License Number: N01-11-017060

·SSS Number: 02-2947615-6

·TIN Number: 412–452–917-000

References available upon request.

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