Executive Assistant Manager

Laura Lombardo

Danbury, CT ***** 914-***-****

adfyey@r.postjobfree.com www.linkedin.com/in/laura-flynn-lombardo

Executive Assistant / Administrative Office Manager / Event Planner

Driven to Thrive in a High-Energy Environment Highly Resourceful

Microsoft Office Suite Project Management Vendor Management Trello

Box Folders Visas / Immigration Global Data Privacy Guidelines Brio Agile Slack WebEx

Professional Experience

IBM, Armonk, NY

International Briefing Logistics Coordinator 2016 – June 2020

Delivered world class end-to-end briefing for C-level clients that resulted in multi-billion-dollar contracts for IBM products and services. Provided visa letter support and arranged hotel, restaurant, entertainment, and transportation services, while hosting 5 – 100 clients in the US per visit.

Hosted a top French Bank in the US, resulting in a $50M contract. Negotiated cost savings for restaurants, hotels, and transportation ensuring high customer satisfaction.

Planned and executed Latin American Tours (approximately 250 people), resulting in multi-billion-dollar contracts always with high customer satisfaction.

Worked with integrated accounts providing logistical assistance to Managing Directors, General Managers, and C-level clients, building trust, improving customer relations, and implementing cost saving procedures.

Acted as team operational lead in creating a cohesive and more productive team, changing fragmented culture, and aligning staff to work as a team by ensuring all members were up-to-date on procedures, provided training, and became the point person on that team for all escalations..

Streamlined processes and balanced workload.

Software License & Compliance Analyst Asset Management, Remote 2012 - 2016

Verified all client accounts were legally licensed, entitled, and compliant on software in the environment. Interacted with account team, Delivery Project Executives, Service Delivery Managers, and client facing customers.

Created a SWAT team, hiring 5 specialists to problem solve accounts that encountered massive alerts in the software. Accounts were efficiently cleaned up by finding the alert causes and executing resolutions.

IBM, Operations Coordinator US Immigrations, Remote 2008 - 2012

Delivered high level customer service support for Global Immigrations that required research, delegation, communication, education, and engagement with Attorneys.

Coordinated business visas and ensured compliance to guidelines. Prepared monthly newsletter for foreign nationals and management by gathering and collecting relative and pertinent information.

Created and edited content relevant to clients for immigration services global websites.

Prepared and distributed monthly roll up of metrics related to team performance and foreign national population for inclusion, using Brio, Excel, and Fragomen Attorney reports.

IBM, Learning Partner, Remote 2007 - 2008

Coordinated planning and handled administration of sponsor-owned finance global courses, including scheduling classes and instructors, confirming participants, distributing pre-reads, ordering materials, assisting with accounting, and providing learning and instructor support.

IBM, GIO Program Coordinator (Events), Remote 2006 - 2007

Coordinated all aspects and logistics for Chairman’s Global Innovation Outlook Program (GIO).

Laura Lombardo adfyey@r.postjobfree.com Page Two

IBM, Operations Support Manager, SWG, Somers, NY 2004 - 2006

Supervised 30 Administrative Assistants with proven success in people development.

IBM, Administrative Assistant to Executives, Somers, NY 1998 - 2004

Executive Assistant to the General Manager of Finance. Maintained extensive contact and communication with senior level internal and external clients. Arranged travel, calendar, an expense reporting. Edited PowerPoint and Excel presentations.

Read, handled and delegated mail correspondence.

Handled all human resources responsibilities with confidentiality.

Education

Associate of Science (AS), Berkley Business School, New York City

Professional Development / Training / Awards & Recognition

IBM Internal Training: Management & Leadership, Negotiation, Mentoring & Coaching, and Diversity Training Accredited badges: Agile, IBM Weather Company, Virtual Selling, Watson Discovery Service Foundation

Received Top Performance ratings, Annual Thanks Awards, monetary awards for consistently going over and above, managers choice awards and peer recognition awards

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