Quality Engineer Manager

MICHAEL J. DOUGHERTY, JR.

Douglassville, PA ***** • Cell: 610-***-**** • *****@***.***

SUMMARY OF QUALIFICATIONS:

Passionate drive to continually improve on quality guidelines that directly affects customer feedback

A strong Quality Management background mixed with high levels of Program/Project Management assists in analyzing and building a competitive solution related to company Projects within a Lean/Agile type environment

Production floor interaction to better understand process and procedures which equates in higher outputs thru collaboration within various departments (Lean processes) CORE COMPETENCIES

- AS9100D//2015 - Process Engineering - Safety & Improvements

- Auditing/Reporting - Production Floor Training - Interaction with 3rd Parties EXPERIENCE:

Boyd Corporation (Avvid Thermacore Division) – Lancaster, PA (Contract) (06/2019 – Current) Production Quality Engineer - Aerospace//FAA//NASA//Military Reporting to Sr. Staffed Engineers on Multiple projects. Working independently, have direct interaction with design, development & production floor staff related to quality processes and procedures. Direct oversight regarding quality PO requirements and specifications, making sure all specified criteria is carried out through closure of project.

Innovative Solutions & Support – Exton PA (Perm/Contract) (02/2019 – 02/2020) Sr. Quality Engineer- Aerospace//FAA

Assist in managing the production floor activities for this small specialty Aerospace Manufacturing company including procurement, production, client relationship, operations along with internal auditing. Specialized in Mfg. of cockpit Displays along with complete redesign of cockpit instrument panels. Had 2 inhouse CMM machines so we could build to print (HAAS) product(s).

Ensure thru inspection “hot spots” that facility was producing a “to spec” product related to customer requirements

Took the company to multiple certifications

Lead Training activities related to ESD/OSHA/HazCom/FAA/AS9100D/FAA and PPE

Managed Approved Supplier List

Generated 8D reports to resolve Quality/process Engineering issues, interfacing with customer as needed

(RCA)

Generated SCARS/CAR as required

RosenbergerNA – Akron, PA (Perm) (06/2017 - 07/2018) Quality / Program Manager: Multi Cell Manufacturing Large telecommunications cable/landing Manufacture. Worked with various DoD customers building specialty nano pieces that were part of a Naval contract. Working with all levels of Management internally to make sure the established policy and procedures that are in place were followed up on, trained and understood to effectively follow the in place ISO standard. Perform all activities to effectively make sure Quality within the company is fully understood. Plan-Do-Check-Act (PDCA) was a continuous improvement activity throughout the organization and we strived to achieve while making customer Satisfaction Job one.

Took ownership for this Multi-Million-dollar company move them to ISO-9001-2015 // AS-9100D

Provided continuous services for three large Military contracts related to Engineering, Process Engineering, Production, Sales, Quality & Management

Constant production floor interaction with various departments to make sure all work activities were flowing via internal designed processes & Procedures which included KPIs/Mgmt. Review/5Y/8D/5S. JACQUET Metals - Pottstown, PA (Perm/Franchise owned) (07/2015 – 07/2016) Director of Corporate Quality – U.S. Operations

Responsible for Program Managing the overall Corporate Quality Management system for 5 Facilities located throughout the United States with gross sales in excess of 30 million. Specializing in metallic’s for the DoD. Followed Build to spec requirements with Laser and Water Jet cutting of specialized pieces. Interacted with personnel on a regular basis to make sure best engineering processes were being followed within this 200000 square foot facility.

Worked closely with multiple Core Customers and due to our strict Quality policies received work approval with Huntington Ingalls Industries. (93% Rating) First time ever at Jacquet

In 7 months, reduced non-conformances by 30% by taking ownership of the processes

Increased customer satisfaction by 28% which was related to reduced non conformances

Increased OTD by 11% by working closely with production manager and enhanced supervision

Training, a tight rein on quality policies, a massive shift in Project Management processes assisted in making these numbers possible

Able to execute multiple tasks and activities in an organized and timely manner using best Quality Engineering practices (low level knowledge of ASME best practice standards along with a strong base related ISO standards)

FIDELITY TECHNOLOGIES CORPORATION - Reading, PA (Contract) (08/2009 – 02/2015) Sr. Quality Engineer (Manager Pier: Gov’t Contract) (6 Years) Developed and serviced the overall project scope for multiple mid size projects for this leading edge, global supplier of quality services and products to various Government’s, the Department of Defense, and like commercial clientele. Implemented strict lean quality project standards/best practices including but not limited to ANSI, AQAP, ICP, IEEE, ISO 9001:2008, 6S, ASC 9100 Rev. C and any related contractual MIL-STD’s. (* held Secret Clearance)

Developed a completely new suite of Quality “Standard Operational Process & Procedural” documents (Tier I

-III)

Evaluate process trends thru audits to correct and prevent nonconforming activity for Lean Manufacturing and Quality Engineering

Provided direct oversight and training from a quality process perspective to a group of 65 engineers.

Providing ISO conformance standards in Manufacturing/Production and new development environments

Assisted in writing documents to achieve AS9100 certification, June 2014

Effectively created a logical process for converting customer-filtered client requests into precise quality requirements that were then pushed out to production floor

Furnished evaluation audit reports with recommendations for improvements or corrective actions and maintained follow up policies to assure adequacy of actions taken. (Root Cause Analysis)

Worked closely with Divisional & Functional Managers to determine and evaluate future process and procedural documents based on provided inputs (Routers, Work Assemblies E.g.)

Oversaw the lean Mfg. for a newly developed product line of “Simulated Military Equipment” related to electro-mechanical devices. This started at inception then moved thru various stages of development.

Over saw the review of all related new project material

Successful implementation of the “Simulated Military Equipment” product line to a Military base with 100 % Quality acceptance by the Government agency

FISERV, INC. - King of Prussia, PA (Perm) (04/2001 - 08/2009) Senior Quality Assurance Lead (5 years)

Responsible for the review of technology code directly effecting the next generation of front/back-end software; rely on extensive knowledge of the fiserv Inc. Product suite which interfaces with multiple 3rd party products. Assist in defining and/or refining archive strategy of code and documents so to improve code release processes.

Excellent knowledge and working experience with test planning, execution and results analysis

Collaborate with leadership and other production floor personal to develop corrective actions in response to internal auditors and external regulatory inspectors’ inputs/observations. Senior Project / Product Manager, FISERV, INC - Aftech/fiserv Inc. Business Unit (3 Years) Proven track record of managing complex IT projects, as well as achieving exceptional client satisfaction for this financial software development company. Fluency in first generation web services standards, technology and tools

(e.g. XML,SOAP, VS,C+,C++), and working knowledge of other emerging technologies.

Manage client programs from point-of-sale through project completion. (asset values upwards of $350 million)

Design, develop, and maintain proprietary E-commerce software solution for existing clientele

Field day-to-day E-commerce product suite issues

Design, build and manage the roll out of all mobile banking websites from concept through launch to credit union membership.

Design, develop, and implement complex real-time installations involving new data acquisition and integration

Develop and present on/off-site client-training sessions for disaster recovery, and customer-specific programs

*Various held positions culminating into current positions (08/1994 – 01/2000) EDUCATION:

CARNEGIE MELLON - Quantitative Management Certificate, CMMI v1.2 Certificate (SEI) SLIPPERY ROCK UNIVERSITY, Slippery Rock, PA

- B.S.B.A., Business Management specialized in Accounting/Finance ISO 9001:2008 = Auditor Certification

ISO 9001:2015 = Auditor Certification

AS 9100D: Auditor Certification

NOTE: Held United States Government “Secret” Clearance: Currently inactive

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