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Customer Service Kronos

Location:
Wellington, FL
Posted:
September 10, 2020

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Resume:

DEBORAH TELLO

adfy31@r.postjobfree.com

561-***-****

WWW.LINKEDIN.COM/IN/DEBOR

AH-TELLO-64BA75193

EDUCATION

Palm Beach State College

Lake Worth, Florida

SKILLS

• KRONOS Workforce

Central

• PeopleSoft

• HRIS System

• Excellent written and

communication skills

• Peachtree Accounting

• Well Versed in Microsoft

Excel, Word, Outlook

• TOAD Program

• TimeServer

• Telestaff

EXPERIENCE

INFORMATION MANAGEMENT SYSTEMS SPECIALIST

PALM BEACH COUNTY FIRE RESCUE

August 2016 to Present

• Performed professional and technical work, and responsible for the implementation, administration, and maintenance of the county department’s payroll system.

• Developed and created a disaster plan to be able to process a payroll from Telestaff to Workforce Central to the Payroll Department to pay employees correct during a disaster.

• Development of testing strategies and lead user acceptance sessions during implementations.

• Minimal configuration in Telestaff 2.9

• In process of upgrading Telestaff from 2.9 to 6.2

• Kronos configuration functionality expertise around work rules, pay rules, accruals, basic scheduler, leave module (WAM)

• Kronos training and testing 4 years

• Work closely with our Payroll Department on issues related to existing or new Kronos requirements.

• Communicated effectively with end users while providing support.

• Performed system maintenance through function and regression testing of new service packs. Currently on service pack 8.1.6.

• Implemented the transition and design of the transfer to KRONOS Workforce Central by building a proprietary system design.

• Operated continual maintenance of Telestaff configuration to assure system is properly interfaced with KRONOS.

PROGRAMMER

PALM BEACH COUNTY INFORMATION SYSTEMS SERVICES

August 2014 to August 2016

• Participated in the development of applications and/or supporting software packages and technical writing of user manuals and requirements of modules.

• Maintains existing programs and modifies programs to enhance functionality.

• Participates as a team member in the development of applications and/or supporting software packages.

• Develops and evaluates functional specifications

• Provided quality customer service to end users while coordinating the design of program logic to meet business specifications.

• Executed the software testing life cycle and functional and regression testing while tracking and resolving defects of new modules.

2

PAYROLL SPECIALIST

PALM BEACH COUNTY CLERK & COMPTROLLER

March 2000 to August 2014

• Supervised 7 payroll staff members through the payroll process.

• Processed a 15-million-dollar biweekly payroll for approximately 6,500 employees.

• Project team member involved in implementing the new PeopleSoft payroll program by analyzing and comparing reports and problem- solving discrepancies.

• Balanced the files that interfaced into the payroll system to ensure all the pay codes and hours were balanced before being paid.

• Entered in all garnishments into the payroll system to be deducted from the employees

• Well versed in the different employee contracts and county and merit rules.

• Liaison between County Departments and Payroll and between County HR and the Payroll Department.

• Provided customer service to all county employees with any issues and concerns that they have.

• Would assist with the yearly W-2 process

• Run monthly reports to audit to see if there are any payroll differences that may need to be adjusted or corrected



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