Customer Service Kronos
Resume:
DEBORAH TELLO
*********@*****.***
WWW.LINKEDIN.COM/IN/DEBOR
AH-TELLO-64BA75193
EDUCATION
Palm Beach State College
Lake Worth, Florida
SKILLS
• KRONOS Workforce
Central
• PeopleSoft
• HRIS System
• Excellent written and
communication skills
• Peachtree Accounting
• Well Versed in Microsoft
Excel, Word, Outlook
• TOAD Program
• TimeServer
• Telestaff
EXPERIENCE
INFORMATION MANAGEMENT SYSTEMS SPECIALIST
PALM BEACH COUNTY FIRE RESCUE
August 2016 to Present
• Performed professional and technical work, and responsible for the implementation, administration, and maintenance of the county department’s payroll system.
• Developed and created a disaster plan to be able to process a payroll from Telestaff to Workforce Central to the Payroll Department to pay employees correct during a disaster.
• Development of testing strategies and lead user acceptance sessions during implementations.
• Minimal configuration in Telestaff 2.9
• In process of upgrading Telestaff from 2.9 to 6.2
• Kronos configuration functionality expertise around work rules, pay rules, accruals, basic scheduler, leave module (WAM)
• Kronos training and testing 4 years
• Work closely with our Payroll Department on issues related to existing or new Kronos requirements.
• Communicated effectively with end users while providing support.
• Performed system maintenance through function and regression testing of new service packs. Currently on service pack 8.1.6.
• Implemented the transition and design of the transfer to KRONOS Workforce Central by building a proprietary system design.
• Operated continual maintenance of Telestaff configuration to assure system is properly interfaced with KRONOS.
PROGRAMMER
PALM BEACH COUNTY INFORMATION SYSTEMS SERVICES
August 2014 to August 2016
• Participated in the development of applications and/or supporting software packages and technical writing of user manuals and requirements of modules.
• Maintains existing programs and modifies programs to enhance functionality.
• Participates as a team member in the development of applications and/or supporting software packages.
• Develops and evaluates functional specifications
• Provided quality customer service to end users while coordinating the design of program logic to meet business specifications.
• Executed the software testing life cycle and functional and regression testing while tracking and resolving defects of new modules.
2
PAYROLL SPECIALIST
PALM BEACH COUNTY CLERK & COMPTROLLER
March 2000 to August 2014
• Supervised 7 payroll staff members through the payroll process.
• Processed a 15-million-dollar biweekly payroll for approximately 6,500 employees.
• Project team member involved in implementing the new PeopleSoft payroll program by analyzing and comparing reports and problem- solving discrepancies.
• Balanced the files that interfaced into the payroll system to ensure all the pay codes and hours were balanced before being paid.
• Entered in all garnishments into the payroll system to be deducted from the employees
• Well versed in the different employee contracts and county and merit rules.
• Liaison between County Departments and Payroll and between County HR and the Payroll Department.
• Provided customer service to all county employees with any issues and concerns that they have.
• Would assist with the yearly W-2 process
• Run monthly reports to audit to see if there are any payroll differences that may need to be adjusted or corrected
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