Salesforce Testing, Manual Testing, Automation

Name: Muthusamy Athiyur Arumugam Email: ***************@*****.***

Phone: +91-805******* Designation: Sr. Associate – Projects

Experience Summary

Worked as a QA Lead/QA/Senior Associate in Cognizant for 9 years (Total Exp: 13 years).

Experience in Manual and Automation Testing

Experience in Salesforce Testing: 8 years

Testing experience in Healthcare, Retail, Insurance, Communications Media, Travel & Hospitality, Information Media and Entertainment, Banking and Financial Services and Life science domain with specialization in Salesforce SFDC Testing, Data migration testing, MS CRM Testing, Data base testing, SQL, API Testing, SOAP UI, REST, Postman, Manual Testing, Web application Testing, Mobile Testing and Mainframe Testing

Have 8 months of onshore experience working for ACS - Xerox of Philippines

Experience in Functional Testing, Regression Testing, Integration Testing and system testing

Hands-on experience in Java, Selenium Webdriver, Hybrid, Page object model, TEST NG, CI-Jenkins and Git

completed TOSCA Automation Specialist Level 1 and Automation Specialist Level 2 Certification

ISTQB Foundation certified professional

Preparation of Test plan, Test Strategy, Test Scenario and Test case preparation, Test execution, Defect Logging, Test summary report

Prepared and submitted Case study to manager

Worked on RFP and shared TCP estimate to manager

Experienced in HPALM test management tool & JIRA defect management tool, Rally and MTM.

Educational Qualification

Title of the Degree with Branch

College/University

Year of Passing

Master of Engineering in Applied Electronics

College of Engineering Guindy, Anna University, Chennai

2007

Testing Skills on the Technologies:

Category

Applications / Tools / Servers

Test Automation Tools

Selenium Automation and TOSCA

Cloud Technologies

Salesforce SFDC and Microsoft Dynamic CRM (MS CRM)

Testing Tools

HPALM / QC (Quality Center), Selenium, JIRA, Rally, Version One, MTM

Operating Systems

Z/OS, Windows10

Database

DB2, SQL

Technology

Salesforce SFDC, MS CRM and ZOS IBM Mainframe,

Client / Application Profile

Project Profile

Client Details: CVS Pharmacy, USA (Healthcare)

Role: Senior Associate/QA

Project Description:

The project deals with SFDC upgrade where we check for features in both classic and lightning and additional features in Lightning for Healthcare related cases like Aetna, General Case, Clinical Implementation, SWAT and Benefit Administration Request cases. Different case layouts are checked in the process. Creation of work assignments and work assignment layouts are checked. Creating and closing cases, related cases and linked functionalities are also checked.

Key roles played and responsibilities handled.

Prepared and executed Test cases and defect Logging in HP ALM

Prepared Daily status report and shared to Offshore and Onshore.

Testing of Salesforce Sales Cloud and Service cloud lightning Application – Agile with scrum

Prepared and submitted Case study of this project

Worked on RFP of NIAC project and shared TCP estimate to manager

Client Details: Manheim Interactive, USA (Communication Media)

Role: Test Lead/QA

Project Description:

Manheim Sales cloud and Service Cloud requirements and functionality are explained in Videos. QA Team manually execute the flows in Salesforce (Manheim Sales and Manheim Service cloud) and write Feature File scenarios and Test cases. After Review, Automation team script the Feature File scenarios.

Key roles played and responsibilities handled.

Prepared Test strategy document and shared to Client

Writing Feature File Scenarios for the salesforce sprint video requirements

Prepared the Test cases. Used Rally for test design and Feature file scenarios

Prepared Daily status report and Weekly status report and shared to Offshore and Onshore.

Testing of Salesforce Sales Cloud and Service cloud lightning Application-Manheim Sales and Manheim Service, Integration testing from Internal Systems CP/CSA Screen

Knowledge in Cucumber BDD Automation

Client Details: Choice Hotels, USA (Travel & Hospitality)

Role: Test Lead

Project Description:

The proposed Salesforce Sales cloud solution provides Choice Hotels’ franchisee-facing user groups with a consolidated view of the franchise lifecycle starting with the sales process and ending with post-opening support. The franchisee-facing user groups include, but are not limited to: Direct Franchise Sales (DFS), area directors (AD), management, the hotel opening group, application administrators, PIP coordinators, PIP writers and legal. This solution enables Choice Hotels to improve cross-business communication and provide a 360-degree view of the franchisee.

Key roles played and responsibilities handled.

Prepared Test strategy document and shared to Client

Release 1B, 2A Sprint Requirements are maintained in Rally

Prepared Test scenarios and test cases and completed the Test execution on time. Used Rally for test design, test execution and defect logging as per project requirement.

Prepared Daily status report and Weekly status report and shared to Offshore and Onshore.

Testing of Salesforce Sales Cloud lightning Application-Franchise Sales, Integration testing from Internal Systems CBM, FMS to Salesforce and vice versa.

Involved in functional Testing, Regression Testing and Integration Testing

Client Details: UTICA USA (Insurance Vertical)

Role: Senior Associate

Project Description:

UTICA CRM Implementation is customer care program USD built on MS CRM 360 to provide Personal Line and Commercial Line Insurance Policy information to customer by Customer Service representative.

It involves Commercial Edge, Oracle SQL Developer and MS CRM USD Application.

Key roles played and responsibilities handled.

Prepared Test plan and shared to team

Sprint 8, 9, 10, 11 Requirements are maintained in TFS

Prepared Test scenarios and test cases and completed the Test execution on time. Used MTM for test case design and completed test execution in MS CRM, SOAP UI, REST and Postman and defect logging.

Prepared Daily status report and Weekly status report and shared to Offshore and Onshore.

Testing of MS CRM Application – USD, Data base testing (Oracle SQL developer) and Integration testing from Commercial Edge to USD.

Involved in functional Testing, Database Testing, Regression Testing and Integration Testing

Client Details: BCBSMA, USA (Healthcare Vertical)

Role: Test Lead

Project Description:

Blue Quote Plus (BQ+) is the current platform that supports Small Group Reform markets (SGR has groups of 1-50 subscribers) rating engine for quoting, new business (enrolment/billing), membershiop, account maintenance and renewals. The vision of BQ+ Migration is to replace BQ+.

BCBSMA is in the process of migrating the BQ+ Application to the Insure Advantage platform, at the completion of enrollment the new solution will generate account and group numbers to process and update the backend systems (RTMS) for small group new business sales (Sold Case). It involves Broker Portal, IA and SFDC Integration.

Key roles played and responsibilities handled.

Prepared Test plan and shared to team.

Requirements are maintained in Version One tool

Prepared Test scenarios and test cases and completed the Test execution on time.

Prepared Daily status report for CTS and Client management team and updated the weekly report will include the project status, task completed, milestones achieved, roadblocks, Issue, risk and dependencies.

Testing of Broker portal, Insure Advantage application and Salesforce SFDC Integration Testing

Involved in Requirement review, Regression Testing, Integration Testing & System Testing.

HP ALM test management tool for design and execution of test cases & JIRA defect management tool for Defect logging and reporting

Client Details: Pearson Shared Services, USA (IME Vertical)

Role: Test Lead

Project Description:

One CRM is the transformational global program introducing a common CRM platform and standardized business processes across Sales, Marketing and Service for every business at Pearson. Salesforce customer relationship management (CRM) product, which is composed of Sales Cloud, Service Cloud, Marketing Cloud. CI releases includes requirements of identified enhancements through incidents and defect fixes from past releases for different business units (United States, ANZ, Canada, South Africa).

Technology/Tools: HP ALM, JIRA, Hybrid framework + Page object model design with selenium Web driver, TEST NG, Jenkins and Git

Key roles played and responsibilities handled.

Involved in Manual and Automation Testing

Lead the R2 & R3 Release and all Continuous Improvement (CI) Releases

Prepared Test plan and shared to team

Testing of Salesforce Sales Cloud, Apttus CPQ, Service Cloud, Community portal and Service Now

Involved in mobile testing IOS/Android and Data migration testing

End to end execution of automated scripts, Test Result analysis

Executing the regression test scripts on every release

Updating and upgrading the automation scripts as per the application enhancements and changes

Involved in Requirement review, Regression Testing, Integration Testing & System Testing.

HP ALM test management tool for design and execution of test cases & JIRA defect management tool for Defect logging and reporting

Client Details: UK Banking firm (Banking and Financial Services vertical)

Role: Test Lead/QA

Project Description: (Investment Banking):

Client is a UK merchant banking group, providing lending, deposit taking, wealth management and securities trading. The Banking division provides lending to small businesses and individuals. They also offer deposit taking services to UK businesses and individuals. In Securities, they provide trading services in the UK through Winterflood, a market-maker. Close Brothers Asset Management provides a range of financial advice, investment management and on-line investing services

The main aim of CRM programme is to migrate the existing applications into cloud platform.

Key roles played and responsibilities handled.

Used HP ALM test management tool for design and execution of test cases

Testing of Salesforce Sales cloud

Involved in functional and Integration testing

Prepared Daily status report and shared to team

Client Details: Xerox (Healthcare Vertical)

Role: Test Lead

Project Description:

The CyberAccess Web-based HIPAA-compliant portal, allows physicians to prescribe electronically, view diagnosis data, receive alerts, select appropriate preferred medications, and electronically request drug and medical prior authorizations for their Missouri HealthNet participants.

Key roles played and responsibilities handled.

Get Knowledge transition from Client at Philippines then Lead the team at offshore India

Test case review and Test case execution

Testing of Healthcare portal

Responsible for Metrics collection weekly / Monthly

Responsible for weekly status report

Client Details: Express Script Canada

Role: Associate/ Module Lead

Project Description:

Express Scripts Canada (ESC) Pharmacy Member Portal serves as a platform for registered/enrolled members (Employees who are part of ESC contracted Plan Sponsor group(s) and have registered with ESC Home delivery Pharmacy) to learn more about Express Scripts Canada Home delivery pharmacy’s services, manage their profile details, perform price check, request for prescription(s) transfer, ordering refills/renewals, view order status, download forms, etc.

Apart from ESC-contracted plan members, ESC would like to allow Public user to register and access ESC Pharmacy member portal features described above. This would help Public users as well to enjoy the benefits of Home Delivery services offered by ESC

Key roles played and responsibilities handled.

Interact with onshore Business people to understand functional requirements

Test case review and Test case execution

Testing of Web Application

Execute the test case in the order of priority and severity

Defect analysis and tracking the defect

Client Details: Capital One (Banking and Financial Services vertical)

Role: Associate/Test member

Project Description:

The Capital One FDR Testing team applications primarily deal with the SIT support of the major credit card platform (FDR). Capital One is creating a new infrastructure for partnerships in addition to their existing infrastructure that will support private label credit cards. This infrastructure is introducing a new core billing system from First Data, into their suite of platform systems as well as a new decision engine, Zoot.

Key roles played and responsibilities handled.

Preparation of Test plan and High level Test scenarios.

Testing of Web Applications and Mainframe CICS screens.

Test execution and Defect Logging in HP ALM

Participate in onsite and offshore status calls, Internal Team meeting and Knowledge sharing sessions.

Responsible for daily status report

Client Details: Toys R Us Inc (Retail Vertical)

Role: Associate/ QA Analyst

Project Description:

All current loyalty feeds (between “R”Us and other vendors including GSI & Denali) and real-time connections will need to be transitioned from Denali into new vendor. It is also important to note that during the transition phase, many of these will have to occur with both vendors (Denali and new vendor) to ensure a smooth transition

Key roles played and responsibilities handled.

Testing of Web Applications and POS Testing

Testing of Salesforce Commerce cloud platform

Participate in onsite and offshore status calls, Internal Team meeting and Knowledge sharing sessions.

Defect Logging in HP ALM.

Client Details: IMS (Life Science Vertical)

Role: Associate/ Test member

Project Description:

The Omnicare Hub and Spoke project will address a change in the way Omnicare distributes drugs through their LTC pharmacies. Instead of sending inventory to each dispensing location, certain locations will be Hubs which will receive a majority of the inventory. They will then supply product to the spokes for distribution.

Key roles played and responsibilities handled.

Interact with onshore Business people to understand functional requirements

Test case review and Test case execution

Mainframe batch testing and worked on FILEAID

Defect analysis and tracking the defect

Client Details: Cognizant Vertical/Horizontal

Project: KG - Mainframe CoE

Role: Associate

Project Description:

The Mainframe Center Of Excellence (MFCOE) is a knowledge group that develops tools for cognizant vertical to speed up their projects. MFCOE gives proposal and estimation for both testing and development projects. Tools are developed by using COBOL, JCL, CICS, REXX and other mainframe technologies.

Key roles played and responsibilities handled.

Tools developed: MAPGEN, DSN Utility, Mailer and Datamask

Testing of Web Application and mainframe applications

Tool demos given to various testing projects across cognizant

Personal Details

Date of Birth : 10-Apr-1980

Sex/Marital Status : Male / Married

Religion / Nationality : Hindu / Indian

Languages Known : English, Tamil

Permanent Address : 1/61, Athiyur,

Tiruppur District – 638 103

Present Address : 56 Devinivas, Tex Park, Civil Aerodrome post, Coimbatore –

641014, Tamilnadu

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