RAKESH VISHWAKARMA

Hardware & Software Diploma, MCSA, Under Hardware & Network Engineer Overall Experience Eight Years

H.No.3491 Shanti Nagar Barkheda Pathani BHEL Bhopal

462022(M.P.) – India

Email :– adfxt9@r.postjobfree.com

Mobile: 971-***-****

Objective

A Professional and computer Professional Seek a good Position in Computer networking & Computer hardware. Where I can exercise my skills and knowledge and work with a group of dedicated and creative individuals in a Professional work environment.

Employment History

Firstsource Solutions LTD. Bhopal Now moved to

VERTEX Customer Management India Pvt. Ltd. Bhopal (BPO) Sep 2016 to Till Date

Designation : Onsite Desktop Support

Job Profile : Working as Desktop Support, Network Support & Server Support Engg.

.

Troubleshooting all Desktop related issues within SLA and L1 support for networks and servers.

Track all the incidents and ensure the response and maintain the same as per the SLA.

Track the entire CR raise. Monitor IR report for P1 incidents (Product). Follow up with respective team for RCA.

Work with Incident Managers and engineers, prepare plan of action for each and every activity, and execute the activity as per CR. Publish the closure report.

Call for Weekly Review.

Ensure Knowledge Sharing within the team by developing technical documents related to new technology, Problem Resolution, etc.

Asset Management and Vendor escalation matrix.

Patch Management and Antivirus Management.

System Hardening OS and hardware level as per information security guidelines.

Incident Control, Incident ownership monitoring tracking & communication.

Keeping affected End Users informed about progress.

Managing and guiding Engineers at Remote Location in Network & Technical Problems.

Preparation of Daily, Weekly and Monthly analysis reports.

Troubleshooting of WFH VPN users and Remotely troubleshooting.

Wipro InfoTech Ltd. May 2012 To Sep 2016

(Franchisee: - Impact InfoTech Pvt. Ltd. Bhopal)

Responsibility:-

Worked in Impact InfoTech Pvt. Ltd. as a Helpdesk Engineer.

I manage following sites like Bharat Petrolieum Corporation Limited, Dena Bank,Axis Bank, Kotak Mahindra Bank, State Bank Of India, Standard Chartered Bank, Yes Bank, Indian Overseas Bank,Elgi Equiment,Tvs Sons & Finance Limited,Reliance Life Insurance, Reliance Money, Reliance General Insurance, Reliance Mutual Fund, Tata Aia, Birla Sun Life Insurance,Bajaj Finance LTD, Max Life Insurance, Ratnakar Bank LTD, India Infoline Finance LTD, HDFC Bank, HDFC Ergo, HDB Finance, Vijaya Bank, Yum Restaurant (KFC), Videocon Telecommunication, BHEL, Aviva Life Insurance, PNB Metalife,Asian Paints, Aircel Telecom, Abbott, SBI Mutual Fund, Allahabad Bank, Reliance Jio etc.

Support all Axis Bank, HDFC Bank, Kotak Mahindra Bank, Yes Bank,Reliance Location across Bhopal Region (Sehore, Vidisha, Ashta, Basoda,Shujalpur,Kalapipal, Raisen).

I manage all Desktop related problems and Os related problem and install fresh Network Printer, Print Server and configure in PC and troubleshooting printing related Problems, and also troubleshooting in Laptop like IBM-Lenovo Think Centre, Acer, HP Compaq and Dell Latitude Series. And I Know how to hidden Logical bad sectors of hard disk through DM and FDISK utility.

I also manage Installation of Different Software like Ms Outlook, LANDesk, Safe boot, SAP, VPN, Cashin, RSA Token,Lotus, INotes, Life Asia,Trviol Remote Control, Team Viewer,Vnc Server,

Updated workstations from Windows for Workgroups and Windows 95/98 win XP, Vista, Win 7, Win 8 & Win 10.

Bharti Airtel Ltd. May 2011 To April 2012

Responsibility: -

Worked as DSL Engineer.

Responsible for maintaining Broadband.

Troubleshoot hardware problems with network card, Modems, Wi-Fi Routers, Rojets

Installation and configurations of Modem devices and Wi-Fi Routers with New or old.

Technical Proficiency Highlight

Microsoft Windows 2K, XP, 2K3, Vista, 7, 8,10, Exchange Server 2K3, Linux, Networking Skills

Experience with windows,2k,2k3,XP Networking

Windows 2K3 Server Active Directory, Management of Group policy Object, Software

Deployment and maintaining trust between Multiple Domain

Perfection in configuration of, TCP/IP, DNS, DHCP,FTP Server, Web server, RIS server

Proxy Configuration

Experience with Remote System Management, Branch Office & Remote User Connectivity

Careful attention to Troubleshooting Hardware & Some Software Issue.

Network Essential

Experience with Networking Products (Hub, Switch Wireless Product, Router)

Experience with Active Directory Creating & Management

Experience with IP Addressing

Experience with Internet Sharing with windows

Application Software & Programming Skills

Designing

:

Photoshop

Packages

:

MS-Office

Experts Training

Advance Computer Hardware Networking Engineer from NAME Institute Bhopal

MS Outlook 2003 & 2007 from Wipro InfoTech Ltd Gurgaon New Delhi.

MS Outlook 2003 & 2007 & BPCL Software from BPCL Mumbai.

Micros Devices from KFC New Delhi.

Diploma

A+, N+, MCSE, CCNA, & Linux Administration from NAME Academy Pvt Ltd.

Education

PGDCA from Makhanlal Chaturvedi University

B.Com from Govt.P.G. Collage Bhel Bhopal.

Passed 10+2 from M.P. Board from Raman Higher Secondary School Bhopal.

Passed 10 from C.B.S.E. Board from Vikram Higher Secondary School Bhopal.

Hobbies

Playing Cricket.

Reading book

.

Personal Information

Father : Mr. Ramesh Vishwakarma

Date of Birth : 1st January 1990

Marital Status : Married

Nationality : Indian

Languages Known : English & Hindi

Declaration:

I hereby declare that all the written information/particulars are true and correct to the best of my knowledge and belief.

I hope that your organization gives me a chance to show my capabilities for the value driven organization under my duties. I assure you that if I appointed, I shall do my best.

Thanking You

PLACE: Bhopal RAKESH VISHWAKARMA

DATE:

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