Customer Care Service

Shubham Verma

959-***-****, **************@*****.***

OBJECTIVE:

Position in reputed organization in Operation management/Process management where my acquired experience/skills can be used towards the development of the organization..

PROFILE:

Radiographer with 8 months experience in medical imaging, performing various radiology procedures for diagnostics such as X-Ray, CT, portable exams and nuclear medicine.

PROFESSIONAL SKILLS:

• Resourceful in experiencing high quality customer service experience, elevating customer satisfaction.

Expertise in providing backend support to UK, Australian Clients on insurance products.

Vast knowledge of the latest radiology room equipment/systems, procedures and safety standards with the ability to convey information to patients effectively;

• Competent, sensitive and personable with patients;

• Organized-Excellent time management and prioritization skills;

• Perfect customer service skills

ORGANISATIONAL EXPERIENCE:

June’ 2017 – Feb’ 2018 Redcube Infotech Pvt. Ltd. As Customer Care Executive

March’2018- Jan2020 I Energizer (PayTM-Mail) as Senior Executive

Feb’2020- June2020 inTarvo ( Zomato- chat ) as customer delight

ROLE:

Mapping client’s need, identifying improvement areas and implementing measures to increase customer satisfaction level.

Interacted with customers to resolve their queries with an appropriate solution.

Serves as basic point of contact for customers with complaints, queries, request feedbacks etc.

Managing service operations for achieving quality service providing first line customer support by answering question and resolving issues and ensuring minimum TAT.

Maintain records of all enquiries and related details

PROFESSIONAL BACKGROUND:

North Delhi MRI Center, Azadpur Aug. 2016 to March 2017 as trainee & SJM Super Speciality Hospitals as trainee, Noida

ROLE:

• Processed, monitored and developed images for diagnosis-worked with radiologist to evaluate exams;

• Directed patients regarding proper position during procedures;

• Operated equipment by adjusting radiation exposure as per duration of treatments-ensured that all safety measures and regulations are followed while carrying on with the diagnostics;

• Organized examinations room and ensured all equipment was available;

• Performed front/back office clerical duties-Registered patients, managed scheduling, maintained and documented records related to patient’s conditions.

EDUCATION DETAILS::

• Pursuing Graduation

Certification in Radiology Technicians from VIVO Healthcare Pvt. Ltd., Gurgaon;

• First class 12th from UP Board;

• High School from CBSE Board

PERSONAL DETAILS:

• Father’s Name - Mr. Lal Mani Verma

• Date of Birth - 6th Nov. 1995

• Nationality - Indian

(SHUBHAM VERMA)

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