Computer Operator Customer Service
Resume:
CURRICULUM VITAE
OGUNTOLU ADEYINKA ESTHER E-mail: ****************@*****.***
**********@*****.***
LAGOS.
Cell: +234**********
Career Objective
Aim to be an associate with a progressive organization that gives me scope to update my knowledge and skills in accordance with the latest trends and be part of a team that dynamically works towards growth of organization and gains satisfaction thereof.
Professional Experience
Deployment and Maintaining
Windows Vista Client and 2007
Microsoft Office System Desktop
Work Profile
Previous Employers:
INTERNATIONAL DATA MANAGEMENT
Designation : ICT INSTRUCTOR
Duration : 1st August 2018 to March 2020.
Responsibilities: Giving Students an outstanding academic and Technical Education
Developing professional relationships with students and staffs.
Updating administrative records of each pupils progress.
Contributing to the design, delivery and future planning and development of the school curriculum
Teaching all areas of school computer curriculum
Installing teaching softwares on computers
Maintaining discipline in classroom
KEY SKILLS
Supporting pupils who have learning difficulties
Can engage and excite students and stimulate a passion for learningcomputing
TECHMAHINDRA For AIRTEL NIGERIA.
Worked as Call Centre Floor assistance and aligning resource to better resolve customer challenges.
Designation :CUSTOMER SERVICE
Duration : 1st June 2014 to 27th July 2018
Responsibilities:
Ensures Closure on all escalated challenges as affecting customers in agreement to adequate performance and maintenance of infrastructure in line with the company policy, Service Level Agreements
Complete support on floor desktops,printers and all devices utilized.
Escalating accordingly to concerned department for prompt resolution.
Sending Mails as regards escaltions and following up resolutions.
Handling all outbound calls
Sending mails to customers in respect of their complaints
HABIB Microfinance Bank
Worked as Loan recovery officer
Designation : Loan Recovery officer
Duration : 3rd March 2012 to 20th April 2014
Responsibilities:
Ensures all loans are recover from customers.
Calling customers to inform them of their loan balance
Updating customers files
VIVANIS CONSULT COMPUTER COLLEGE IBARA ABEOKUTA (NYSC)
Designation :COMPUTER OPERATOR
Duration :2011-2012.
Key Responsibilities
Office Package for Operation Process
Allocation of files for scheduled work
Daily Documentation on Processed works
Training/Seminars undergone
Four week industrial Trainning in Telecommunication Department of “HP” HARDWARE.
Desktop Deployment.
Joining devices to Company Domain.
Education Details
BSC (HONS) Adekule Ajasin University Akoko Ondo State -2006-2010
(COMPUTER SCIENCE EDU.)
Citi-life Computer College Abuja FCT - 2009-2010
PHILBETH INFO TECH (DESKTOP PUBLISHING) -2014-2015
Femcar Int’l College, Iwaro Oka Ondo State (SSCE.)May/June - 1999-2005
Best Time Nursery/Primary School, Akungba Akoko Ondo State – 1992-1999
Competencies
Independent and Self-motivated.
Initiative and tend to learn/grasp knowledge.
Responsibility and leadership skills.
Committed to the deadlines of the schedules.
Co-ordination with Team work and Time Management.
Self-Evaluation and improvement towards achieving goals.
Fast Learner.
Hobbies
Dancing and listening to music.
Reading.
Travelling and Playing Games.
Personal Details
Name : Esther Adeyinka
Surname : Oguntolu
Date of Birth : 27-03-1988
Sex : Female
Nationality : Nigeria
Marital Status : Married
Languages Known : Yoruba and English
I also declare that the information provided above is true to the best of my knowledge.
Oguntolu Esther Adeyinka.
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