IT Operations and IT Security

JA M E S NO L I N

404-***-**** ***********@*****.***

I N F O R M A T I O N T E C H N O L O G Y E X E C U T I V E

Forward-thinking and decisive technology executive with over 20 years of experience developing and implementing a strategic technology vision to support business operations, enhance productivity and increase profitability. I present a demonstrable track record of success, establishing high-performance IT Operations, IT Security and Privacy teams. Leading enterprise cloud migration, identifying significant cost-saving opportunities through technology improvements and negotiating cost-effective vendor contracts. Additionally, I have had great success executing complex projects on time and under budget. I and my team focus on working collaboratively with all business unit leaders to understand their unit’s requirements for success and address these requirements through the correct and timely application of technology and process. I will expertly allocate resources and administer multimillion-dollar operational and capital budgets. Moreover, I am skilled at identifying areas of tactical outsourcing need and negotiating and managing cost-effective outsourcing agreements: I implement and maintain compliance with multiple regulatory schemes such as SOX, HIPPA, and PCI 3.0 Level 1 certification audit requirements. I have successfully passed multiple audits types including SAS70/SOC2/SOX/SSAE16/HIPPA, along with transforming the privacy culture to address GDRP and CCPA and emerging privacy and security regulation. Finally, I will increase technology, security, service delivery and effectiveness through use of a hybrid framework and methodology that fits the business. Excelling in strategic planning and tactical execution, team leadership and professional growth, and tailoring communication of complex topics to the intended audience.

Certified Chief Information Security Officer ECC1649208735 CISSP 726020 CRISC 1926868 CISM 1948198

C O R E C O M P E T E N C I E S

IT Operations Strategy Transformation Leader Cloud Migration Cyber Security Risk and Information Controls Process Improvement Multinational Technology Project Management DevOps Consulting Quality Assurance Life Cycle Management Technical Writing Restructure Start-Up & Turnaround Executive Communication Strategic Planning Team Leadership & Motivation Procurement Needs Assessment Vendor Relations

P R O F E S S I O N A L S Y N O P S I S

Spirit Airlines Miramar, Florida 2016-Present

Senior Director IT Operations and IT Security: CISO Leading IT Operations and Cyber Security teams.

-Budget responsibility for all data center facilities, infrastructure, enterprise software and IT security along with capital investment and operations expense management.

-Completed migration from primary colocation data center in Detroit to Miami.

-Cloud Migration Program developed with infrastructure and security foundation completed and system migrations underway.

-Level 1 PCI and SOX compliance.

-Migrating operations critical systems to Azure cloud in a diverse east/west configuration.

-Call center and Operations center migration to Cisco PCCE.

-Microsoft Cloud App Security suite.

-CCPA and GDPR compliance.

-Utilize ServiceNow to build a complete and integrated service delivery system based on an accurate and functional configuration management data base.

-Infrastructure Operations: Compute, voice and data.

-PaaS, IaaS, SaaS, containerization: Microsoft Azure.

-Enterprise IT security, risk management and compliance.

-Real time data center migration and disaster recovery planned and implemented in response to Hurricane Irma.

State of Alabama – Department of Finance Montgomery, Alabama 2016

Chief Information Officer: Leading the Information Services Division (ISD) for the State of Alabama. ISD is the Managed Technology Service Provider for all state agencies and 30,000+ state employees with a team of about 150 merit employees.

-P&L and budget responsibility over $50M.

-Implemented true change accountability and a cultural change to customer focus.

-Instituted cloud first strategy.

-State wide data/voice network overhaul.

-Mainframe operations reduction.

-Application and web development.

-Customer Service Operations.

-Infrastructure Operations.

-PaaS, IaaS, SaaS.

-Enterprise security.

-Data Center and Disaster Recovery management and operations.

INCOMM Atlanta, Georgia 2013-2015

Vice President of IT Operations: Led all Information Technology Operations teams for a financial technology company with a multi-billion dollar, global high transaction processing environment (gift card and financial services), including all IT infrastructure systems and support, service management, incident management, data center operations, disaster recovery, software release management, configuration management, project management, operational and capital budgets and enterprise architecture - In support of 440,000 + retail locations and 3000 merchants and product/service providers.

-Established ITIL Service Management. Restructured organization into Service Operations and Infrastructure Operations divisions.

-Weekly budget and acquisition briefing with CFO.

-Instituted and completed outsource of network infrastructure management to Cisco Systems.

-Established Life Cycle Management for procurement (currently eliminating end of life systems).

-Restructured internal and external secure card data environment.

-Removed team silos; right sized teams and improved staff qualifications (formalized training program for advanced skills) for 140+ FTE team members.

-Created functioning change management (eliminated rubber stamp sign off and instituted change requestor defense)

-Implemented system scaling to provide the first (in 7 years) successful holiday transaction processing period (transaction processing increased from 420tps to 1100tps+ sustained).

-Designed and built true to production transaction processing, maximum load test environment for each vendor/merchant group (end to end activation and redemption).

-Core data center and partner edge multinational network infrastructure upgrades.

-Located, negotiated terms and built out 3rd data center.

-Implementing international hub transaction processing cloud for Brazil, Japan, China Australia, EU and Britain.

-Converting transaction processing network from VPN, Point-to-Point and Frame Relay to meshed MPLS.

-Renegotiated all TELCOM contracts. Improving terms and eliminating redundant carriers (current result is $3mil+ annual hard savings).

-Completed and retained both SSAE16 and PCI audits and certifications.

-Completed build and implementation of Tokyo Operations Center.

-Completed shared services infrastructure implementation (Nutanix and IBM).

-Building continent focused (Europe, Asia Pacific, South America) transaction processing.

Sun Country Airlines Minneapolis, Minnesota 2013-2013

Senior Director Information Technology: Led all Information Technology functions for high transaction 24/7/365 business: Infrastructure and Operations (on premise and cloud); Application Development (Java and .NET on staff and off-shore); WebSphere e-commerce (B to B and B to C); Disaster Recovery; Quality Assurance and Testing; Security; Telecommunications; Mobility; Project Management Office.

Sun Country Airlines Minneapolis, Minnesota 2012-2013

Infrastructure and Operations Consultant: Analyzing IT operations and infrastructure to provide a comprehensive view of strengths and weaknesses and provide detailed recommendations for paths of change.

-Crafted a Policy and process framework for IT operations.

-Employing ITIL and ITSM methodologies in creation of a strategic and tactical roadmap to address current deficiencies.

-Implement PCI remediation.

AirTran Airways Atlanta, Georgia 2008-2012

Director of Network Services, Telephony, & Data Center Operations: Led the teams responsible for all aspects of 24/7/365 very high transaction mission critical IT organization in a global company of 9000+ employees. Budgeting: Contract Negotiation: Customer contact (CRM) systems as well as voice and data infrastructure, and server systems, for 3 separate, 300- seat call centers: Global voice and data infrastructure for 75 remote locations, including Mexico, Puerto Rico, and several Caribbean destinations, as well as remote workers, outsourced contractors and vendors: 2 primary tier 4 data centers, the infrastructure and operations, server systems, data transport systems, voice systems, E-Commerce partner portals, and all support facilities. Wireless (Wi-Fi and microwave wireless data link backup) solutions: Help/Service desk problem resolution group tasked with handling all trouble calls for all users. Controlled combined operational budgets of $22M and capital budget ranging from $10M to $50M annually.

AirTran Airways Atlanta, Georgia 2001-2008

Director of Network Services, Telephony: Led the teams responsible for a converged data, voice and video infrastructure supporting a very high transaction mission critical IT environment. Converted core data center network and legacy voice systems to a converged network utilizing Cisco infrastructure at the core and edge. Directed a team of 10 FTE’s and a fluctuating contractor bench; performed strategic analysis and budgeted and contracted for system expansion and improvement, as well as hands on configuration and trouble shooting of the converged voice and data infrastructure systems: converted a Frame Relay / ATM network infrastructure to Layer 2 (VPLS) and Layer 3 (MPLS) infrastructure, which formed a fully meshed, data, voice and video infrastructure.

GE Capital ITS Birmingham, Alabama 1997-2001

Senior Engineer, East Coast: Performed design and implementation of data networks, including infrastructure and security solutions: Troubleshooting and resolution of technical issues: Conducted security assessments and data breech testing: Provided pre and post-sales engineering analysis of complex IT infrastructure and IT operations solutions.

BellSouth Telecommunications Birmingham, Alabama 1996-1997

Engineer, BellSouth Data Center: Performed 3rd-tier management, maintenance, and troubleshooting for Solaris and HP-UX servers in 9 regional data centers.

Career Note: Also previously served as Information Technology Manager at Calhoun County Emergency Management Agency and Gas Turbine Systems Engineer in US Navy and US Navy Reserve.

A C A D E M I C C R E D E N T I A L S

Master of Business Administration: The University of Alabama

Bachelor of Science, Information Systems and Business Management: Jacksonville State University

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