Manager Analyst

David Feber

**** *. ***** ***., *******, IL ***** 773-***-**** ******@*****.***

Analyst

Experience

MANAGER, NETWORK SERVICES AT&T DEC. 2015 – DEC. 2019

Analyzed operational data to identify opportunities for improvement.

Reviewed employee metrics and provided feedback and coaching to address performance issues.

Administered discipline; made recommendations regarding suspension or termination of employees.

Conducted safety and quality inspections to ensure superior quality of work and safe work culture.

Worked with union partners to address issues or grievances.

Managed time reporting, payroll, and scheduling.

Managed resources through daily operations and escalations.

PREMISES TECHNICIAN AT&T AUG. 2008 – DEC. 2015

Installed and maintained network, voice and media equipment on customers’ premises.

Created guides and onboarding material for new employees.

Trained and mentored technicians.

Skills

Conflict Resolution Leadership Root Cause Analysis

Telecommunications Fiber Ethernet

Excel JavaScript HTML CSS Python

Education

BACHELOR OF SCIENCE IN PROGRESS DEVRY UNIVERSITY

Program: Technical Management

Concentration: Business Intelligence and Analytics

GPA: 3.55

June 2020

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