Sap Support

CHRISTOPHER JOHN R. ALVAREZ

**** ****** ********* ***** *,

Buendia cor. Mayapis, Makati City

Mobile: (0906) – 3874878

Landline: (046) - 4771620

Email: *****.******@*****.***

Personal Summary

A highly capable and motivated individual with more than 3 years of experience as SAP Basis Administrator. Able to reach standards within IT and lead a team of individuals that focuses not only the IT operations, but also provides quality in line with supporting outgoing and incoming accounts. Possessing a Degree of Bachelor in Science in Information Systems, has a strong analytical skills and is able to work with technicians of various engineering disciplines to troubleshoot complex system-level issues. Seeks an advanced level and challenging position that will enable me to consolidate my professional experience, expand my knowledge and provide opportunities for personal and career growth.

Technical Skills

SAP Basis Administrator

Knowledge in Unix and Windows Servers

Systems Troubleshooting

Incident Management

Change Management

Problem Management

Knowledge in Microsoft Excel, Word, Powerpoint

Knowledge in Web Development (PHP, Java, C++, Android App Development, SQL Scripting)

WORK EXPERIENCE

SAP BASIS CONSULTANT

DXC Technology

December 2014 – Present

System and Database Administrator for Multiple Accounts

Duties:

Served as an Escalation of SAP Basis up to Level 3 Support

Monitoring and handling of Incidents

Handled Service Request from the Customer through Lync or through phone

System troubleshooting

Ensures that the systems are always up and running

Provided support for other teams throughout establishment cycles

Implements Changes in Systems

Support and troubleshoot SAP HANA systems

CELL LEAD

DXC Technology

March 2016 – December 2017

Functions as a role model for the team.

Duties:

Ensures the team meets the quality of work for each account

Motivating the team to meet the desired KPI and SLA

Training new team members

Managing team performance and progress

Providing new trainings for each member of the team

Constantly looking for ways to improve the team’s performance

Managing and monitoring of the team schedule and attendance

Acts as a resource for other staff members

Attending and participating in team meetings

Implementing new changes in the team’s processes and ensures that every team member understood them

Completing team-related paper works

Giving recognition for team members that gives the highest performance

Ensures all team member gives correct billing to the customers

Reporting to senior managers

ASSOCIATE RESEARCH ANALYST

DELTEK SYSTEMS PHILIPPINES, LTD.

July 2014 – September 2014

Recipient of the Best Intern of the Month

Organize products from different countries

PROGRAM HEAD

HEARTBEAT CONCERT 2013

February 2013

Youth For Christ – De La Salle – College of Saint Benilde

Organize the whole event

CERTIFICATION

ITIL® Foundation certificate in IT Service Management

September 18, 2015

DEVELOPED SYSTEMS

2013 – 2014 RBP Purchase, Inventory and Tracking System

Main Developer and Database Designer

EDUCATION

2018 – Present De La Salle University

Master in Business Administration

2009 – 2014 De La Salle - College of Saint Benilde

Bachelor of Science in Information Systems

2007 – 2009 De La Salle University

Bachelor of Science in Electronics Communication Engineering

2003 – 2007 Divine Light Academy [Highschool]

Honorable Mention

1997 – 2007 Divine Light Academy [Gradeschool]

SEMINARS ATTENDED

October 2013 MARKETING AND BRANDING MYSELF

An event designed for students to help them develop self-confidence and to guide them in their journey in the real world.

May 2018 SAP HANA Foundation

EXTRA – CURRICULAR ACTIVITIES

2011 – 2013 President, Youth For Christ – De La Salle – College of Saint Benilde

Handled and facilitated all Youth for Christ members of the campus.

Proposed and Organized events in and off campus.

ADDITIONAL INFORMATION

PHP, Java, HTML, C++, Android App Development, SQL Database, Excel

Strong programming, communications, and critical thinking skills

Reliable, innovative, fast learner and team player

Fluent in English and Filipino

Reference will be supplied upon request.

Contact this candidate