Customer Service Representative

JACQUELINE N. NELSON

**** **** **** **., **********, IL 60586 *********@*****.*** Primary: 773-***-****

EDUCATION

Bachelor of Arts in Computer Graphic Design Expected: Fall 2022

Lewis University – Romeoville, IL

EXPERIENCE

Regional Account Manager July 2019 – Present

Magid Glove & Safety —Bolingbrook, IL

Generating leads via live call and email contact

Closing sales

Providing quotations both live and via email

Handling payment information and sensitive data

Educating the customer on products and materials

Sales & Customer Service Representative May 2018 – Sept. 2018

Farmers Insurance, Preston Lewis Agency – Orland Park, IL

Started policies with new customers

Provided customer service & support

Provided live quotes to prospects

Processed payments

Completed Illinois Insurance Producer licensing exams

Sales Associate May 2017 – May 2018

Sherwin-Williams # 3262 – Plainfield, IL

Fulfilled phone, in-store, and online orders as requested

Provided knowledgeable customer service

Lifted and stocked products up to 60lbs

Conducted weekly inventory counts

Utilized remote scanner system

Telemarketer Oct. 2016 – Feb 2017

Farmers Insurance, Preston Lewis Agency – Lockport, IL

Called a minimum of 60 perspective clients per hour

Set appointments with agents

Kept meticulous records of all client contact

COMPUTER SKILLS

Proficient in Microsoft Word, some experience with Microsoft PowerPoint as well as Excel, typing 55+ WPM

HONORS AND AWARDS

Recipient, Honorable Mentions cash prize for photograph entry, President’s Art Exhibition, Lewis University – April 2017

Recipient, Transfer Scholarship for academic achievement, Lewis University – August 2016

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